[Resolved]  Ebay India / Dell Laptop — not refunding the money

Address:

South Delhi, Delhi

Here I am sending the conversion with seller which will clear that although i have cancelled the refund but have not received the product.
THE conversation with detail of time and date Sent:28-Oct-2011 20:20 Action Required - Time extension request for PaisaPay ID [protected] RESPOND TO SELLER (ACCEPT or DECLINE the OFFER)--clicked
To:yadvirvets From:gizmotron8 Sent:28-Oct-2011 20:23 Dear customer we are trying to get through your no. but cant get through. we were calling you regarding our stock that has been ceased in customs as we import these laptops from abroad.We are extremely sorry for the delay and have requested a time extension so that we can ship you the product the very day it releases from customs. Please do accept the request if possible. sorry once again but we are trying our best to make this deal a success. - gizmotron8 â?¢Refund request initiated for PaisaPay ID [protected]. From: PaisaPay[[protected]@ebay.in] Sent: 29-Oct-2011 00:38 Track your refund (REFUND STATUS) I checked my email on 29 and first checked the mail regarding Action Required - Time extension request for PaisaPay ID [protected] RESPOND TO SELLER (ACCEPT or DECLINE the OFFER)- clicked It lead me to refund page and I cancelled it to provide more time to seller to ship my item.
From:yadvirvets To:gizmotron8 Sent Date: 29-Oct-2011 15:27:01 IST sorry for this delay, but i have done what i can do(cancelled the refund),please process the shipment and inform me as soon as possible. hope this is ok for you, if any problems please infprm me. thanks.Hoping for successful deal!
From:gizmotron8 To:yadvirvets Sent Date: 31-Oct-2011 20:30:29 IST Dear customer, we are extremely sorry for the delay but our laptops have still not been released from customs due to the festivals etc. we can understand that you are waiting for your product, but this particular model is not available anywhere else in the market due to increase in dollar rates, so that i could buy it from anywhere and ship it to you instead of waiting for my product to release. if you would like to get a refund i can surely put the request ahead and once i get the product i would let you know myself so that you can purchase it if you would still be interested.Please let me know sir what you would like to do and extremely sorry for long wait. we appreciate your patience and co operation
. To:gizmotron8 From:yadvirvets Sent:31-Oct-2011 23:25 thanks for your cooperation, well in such a case i would like to get a refund. please put the request ahead. I would like to get the information about the product in future.
To:gizmotron8 From:yadvirvets Sent:03-Nov-2011 14:43 I want to know that have you put the request of refund ahead to ebay. How many days will it take to process that request from ebay? do i need to do something here on ebay site? please reply me asap.Thanks
From:gizmotron8 To:yadvirvets Sent Date:03-Nov-2011 15:49:57 IST dear customer, i have already put in a request for the refund ... ebay has mentioned that they will refund it by this monday. you will get a confirmation email within 24 hrs. thank you.
From:yadvirvets To:gizmotron8 Sent Date:10-Nov-2011 08:18:57 IST I have not received any message or so from ebay regarding refund till now. Can you check that and let me know about the status/ or do i need to contact the ebay regarding this. Please reply asap. Thanks. From:gizmotron8 To:yadvirvets Sent Date:10-Nov-2011 14:12:30 IST sir, we are extremely sorry for that. i will surely contact ebay and let you know asap. From:yadvirvets To:gizmotron8 Sent Date:14-Nov-2011 14:15:30 IST I want to know about the progress with ebay, what have they said? Please inform me asap! thank
To:yadvirvets From:gizmotron8 Sent:16-Nov-2011 18:24 Dear customer, we spoke with ebay regarding this a while ago. i have put in another mail to them today itself .
even after this details ebay rejected my claim.
then again i contacted the seller and he responded
from gizmotron8 02-Dec-2011 at 16:10:24 IST
We have sent end no of mails to ebay requesting to give a refund to our customer as we were unable
to provide him with the product. We have approached ebay as well as paisapay. We will be sending ebay
a cheque of the amount so that they can foward the payment to the customer.

Then at last i submitted the case to ebay--- Case type: Significantly not as described , Case status: Claim submitted
till now i have not received any response from either seller or ebay.
my experience is that never ever buy laptops or costly items from ebay.