[Resolved]  Ebay India Pvt Ltd — remitance stoped in excess

I my a seller on Ebay with my id as DISCOUNTEDMOBILEARCADE . Ebay is an web site that provides the seller a platform to sell over the web site an gives buye the chance to buy at the same time. They have put mine appox 52000 INR on hold just because there was a case of 12595 INR by the buyer who dint liked the product sent to him and wanted refund after 1 month of delivery . which was still accknowledge by me and hence a was willing to refund the buyer. Mean while the Ebay blocked my id nad hence kept my remitance on hold for appox 52000 inr . its been 4.5 months now that I have been asking eabay to adust the amount from the remitance they have put on hold and refund me the rest of the remitance. Which they refused and said it was not in ther policy. I am with out job these days and do not have extra monet to refund to the buyer first and then waite for ebay to refund me the remitance for 52000 inr. Which they can again hold for no reasonable reason. Now they say they would drive me to the court if I do not pay them 20% extra fo the amount to be refunded by them to the buyer + 60 inr. Is it fare to block some one money and not to adust the amount which you already have and have been given permission for adjustment to be made.

Ebay is using by money for past 4.5 months hence want them to pay the bank interest 18% am. And adust the amount 12595 inr and refund be the rest of the amount with interest.
On Wed, 30 Dec 2009 18:49:09 +0530 wrote
>Hello,

Thank you for your prompt attention in this matter.

As we did not receive the requested documents or any reply from you
within the given time frame, the claim was found in favor to the buyer.

At this time I will need you to address the issue of the funds that we
have paid to your buyers to cover their claims. For your convenience, we
listed the Standard Purchase Protection Claim(s) paid against your
account:

Standard Purchase Protection Claim(s) Paid:

Claim Number: 1706982

Item Number:[protected]

Buyer Email Address: [protected]@gmail.com

Amount Paid :269.32 USD or equivalent 12545.00 INR

*Please note that proof of shipment (i.e. tracking numbers) will not be
accepted as evidence of resolution for any complaints of
misrepresentation against your account.

The eBay Claims Administration will need to be reimbursed for the
amount that was paid out to the buyer which is amounting to 12545.00
INR.

For more information on the eBay India Buyer Protection Program, please
review Section 12 of the eBay India User Agreement, found at the
following page:

http://pages.ebay.in/help/policies/user-agreement.html

You can send a cheque or money order, payable to eBay India Private
Limited.

Mail to:

eBay's Buyer Protection Program
eBay India Private Limited,
101 B, Akruti Corporate Park,
LBS Marg, Kanjurmarg (West)
Mumbai - 400 079

Please be sure to include your claim number(s) on your payment.

You will also need to reimburse the buyer for the amount that was not
covered by the Buyer Protection Program, plus a penalty of 20% for each
paid claim, as detailed in the User Agreement. The buyer should receive
60 INR.

You may contact them directly, at the email address above, to arrange
for this payment. In addition, you will need to provide us proof of the
payment having been made.

If the buyer and/or eBay do not receive the aforesaid amounts within 15
days from the date of this communication, we shall be constrained to
initiate civil and/or criminal actions against you for the cost and
consequences of which you will be solely responsible.

Once we have received all the necessary information (evidence that the
Standard Purchase Protection Claim has been resolved), we will review
your case.

Thank you for your cooperation.

Sincerely,
Ashish G.
Claims Adjuster
Standard Purchase Protection Program
eBay Trust & Safety