[Resolved]  Ebay.in — Non communication of EMI option by Ebay to the bank

Address:

Bangalore, Karnataka

I have made 3 purchases from Ebay for GYM equipments on 20th of August. Ebay gave me a 6 months EMI option for the same (Order 1: Rs.7998/-, Order 2: Rs.3374/- and Order 3: Rs.3276/-). I was also charged with an additional convenience charges for the amount to be converted into EMIs (For Order 1: Rs.203.73/-, For Order 2: Rs.85.94/- & For Order 3: Rs.83.45/-). I used my Standard Chartered Bank credit card for these purchases. As I know that 22nd of every month is my billing cycle, I called up Standard chartered customer care to check the balance outstanding I was shocked to know that the total amount of Rs.15021.12 is going to be billed in the current month itself as they don't have any communication from Ebay on the amount to be converted as EMIs. Yesterday I made 3 calls to ebay and 4 calls to SCB. The end result, SCB says no communication from Ebay and Ebay says we have a preset agreement and we cannot share those communications as its a bank to bank communication. I have also tried chatting with Ebay support (Transcript No: SR#[protected] 42) today morning and also called up ebay customer support officer. Now they come out with a new story that SCB has blocked your amount and you can pay the 1st EMI from next month. But the point is, when I again called up SCB today, they are saying that the bill has been generated and it includes the complete amount I have ordered on Ebay (Bill to be sent in 3 days). This whole ordeal has put me under so much pressure and pain. i feel Iam cheated on multiple grounds. No: 1. I have been charged Rs.374/- for emi conversion (even though the emi has not been converted). No.2: if a customer wants an emi from a particular dealer, he/she has to buy products worth > Rs.2500/-. I chose three vendors and though my requirement was for < 2500 from 2 vendors, I ended buying stuff which I didnt need presntely just to vail the emi option. No.3 : If I go with SCB's words, I end up paying the whole amount + Rs.373. If I go with ebay's words, I will pay only 1/6th of Rs.15021 currently, but there is a high risk of SCB charging me for part payment. Iam frustrated, confused and irritated. Hope some one here understands this plight of a customer. Iam ready to provide the email copies received from ebay (confirming the emi option) and my contact details. I would be thankful is the issue is resolved before my payment deadline ie 13th September, 2012.