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[Resolved] — Not sending free gift of mobile phone

I purchased 2(two) mobile phones from on 24.08.2012 . The details of the transactions are given below-

(1) Samsung Galaxy Ace Duos mobile ( paisa pay ID - [protected], Amount paid - Rs.11,489.99)

(2) Sony Xperia Arc S mobile ( Paisa pay ID - [protected], Amount paid - Rs.16,989.99)

My Name - Udayakumar P

Ebay user ID - kumarudaya

My Home Address(Registered Address) - Theruvila Kadayara Veedu, Venkulam, Chaickottukonam P.O., Thiruvananthapuram, Kerala-695122

My Office Address(Shipping Address) - Assistant, P&AR(AR3)Department, 3rd Floor, Govt. Secretariat(Annex), Thiruvananthapuram, Kerala-695001

My Mobile number - [protected]

The offer at that time was "mobile pe mobile offer", through which, it was assured- 'one free mobile phone each, with every mobile phone purchased'(ie., Nokia 101 phone free with Samsung Galaxy Ace Duos and Samsung Guru phone free with Sony Xperia Arc S mobile). So I was eligible for 4(four) mobile phones in total.

I received the 3(three) mobile phones out of the four mobiles mentioned above within one month(Samsung Galaxy Ace Duos and Sony Xperia Arc S through Blue Dart courier to my office address and nokia 101 phone through Indiapost to my Home Address). Six months passed since then. But the Samsung Guru mobile phone, which is free (eBay gift voucher B1G1FMPMM2 (Rs. 0.01) ) with sony Xperia Arc mobile, is not received till date.

I already mailed them many times and called at their customer care number many times. But every time I got mere assurances from the customer care that, the product will reach within 15 days, within 20 days, within 45 days etc. I don’t know what type of customer care are they actually providing?.

Last time when I called them, ie. One week before, the representative of customer care told me that he cant help me anyways and he will take up the matter with the gifts & promotions department and they will call me back within 48 hours. But no such call recived from them till date. Anyhow, I dont need any call from them. But my only demand is the Mobile Phone for which i already paid the amount 6 months before. If this is the way ebay treating its customers, how can I refer this site to my friends?

In this circumstances, I once again request you to kindly look into this complaint and help me by taking necessary steps to get my phone.

Yours Faithfully,

Udayakumar P.
Complaint marked as Resolved 2020-08-13 22:57:23
Complaint comments  34 CommentsShare0Tweet0


mobile phone — Free Gift

pl. let me know that why, when we approch to your web site, Link comes for the, who are offering wrist watch with every purchase of mobile, i have purchase Nokia 3500 clasic from biz bazaar outlet MEERUT PVS, and no such free offer given by them.

This shows double standard of marketing.

pl give me my free gift.


hkt — e bay

this is himesh, holding an e aby buyimg account in e last form one year I have been trading with e bay and hae bot all 35 possitive ratings .inspite of that I purchased an produt thats listed in e bay from a seller by e aby and I paid for that through paisa pay channel .after one month of thorougho corresponednce they sent me tje product which was completely diffarent from listing.So I sent bact the product to seller and asked him to refund. the seller agreed for that and said to refund it through paisa pay and also confirmed about reciving back the product . the after one month according to e bay O claimed for my refund.since then E BAY hsnt refunded me instead its suspended my accountthis is one and the simliar is one more fro kerala seller I have suffered fro e bay.
be ware of e bay and suggest me if any thisng possible to teach these frauds, along with E BAY.

Samsung Star Phone — not received the free gifts with the phone

my booking id [protected] fraud has done with i hv recived the after two months but yet not recived the free gifts. kamlesh nahar [protected]
ALL CUSTOMER EXECUTIVES ARE MAKING ME FULL I HV ORDERED A SAMSUNG STAR PHONE ON 10TH OF OCT AND I HV RECIVED THAT PHONE ON 11TH DECEMBER AND YET NOT RECEVED THE FREE GIFTS WHICH HAS TOLD ME 2 GIVE ME — They took items as well as money suspended my account without giving any reasons (saying its against their rules to give reason for account suspension) and took all the payment I was due to receive for the items I have sold and sent and were received by the buyers. They took the items as well as the money. Jai Ho ebay ki.
Bapuji gs's reply, Dec 4, 2016
Same happens to me — Offer given not being fulfilled


I have made an purchase of Sony 220 camera from online shopping website time they have floated christmas & new year offer; wherein every customer was entitled for a specific gift as per the invoice value.There were some options given to each customer for choosing the free gift in each slab.

I have paid Rs.10,850/- for the same and got entitled for the free gift and thus opted for a swatch watch , which was supposed to get delivered within 45 days of purchase. Its been more than 4 months , I have bought this camera but still waiting for the wrist watch.

1st time when i have lodged the complaint on 2nd feb'2010 , I have been told it has come back since nobody was there at delivery location. Assuming they are right , how long will it take to dispatch the same gift again. Moreover,if any consignee is not available at delivery location , he/she should be contacted via mail or phone , which was never being done in our case.

Now , whenever I am contacting these people , I always get a new commitment for next 7 or 15 days. But its high time no action has been taken. Evrytime they are just buying time by some or other way.Now I am really hopeless to get anything from there side and really feeling cheated, since this purchase was made only due to this offer , otherwise we could have ourchased the same product at a lesser price in the market.

I really dont know what to do in such a case and where to go for some resolution. Hope to get some supportive action from your side.

Best Regards,
Kushagra Rastogi
+91 [protected] — Incompetency of service by ebay

I bought a Apple Iphone through ebay on 24th of July. I did not received the iten within the time limit prescribed by ebay and consequently i was given two options to select from: "1) I have received the product, 2) I have not received the product and would like the refund".
Since i did not received the item, i selected the second option. Two days later the item was delivered at the shipping address. When i was informed that the item has reached, i cancelled the refund. I personally received the item the next day. The phone was not at all as it was represented on ebay. There were several discrepancies including two cracks in the phone.
When i told ebay about the said problem and asked them to open a refund request, they said that since i cancelled the refund once, they cannot reopen the case. After a while of convincing, they said that they will escalate the case to superior authorities but they failed to do so. It has been almost 10 days and i have not received a single call from ebay regarding the case and i have called ebay several times but they are not helping me in the said matter.

You are requested to look into the matter.

Rishab Agrawal,
Sant Binova Marg,
New Colony,
Deoria : 274001


Plz dont buy anything from ebay. these people are ready to grab the money , I bought a MMC player from a Ebay Agent and they took the money from my credit card and i got the product too , but within 3 days the MMC player is not working whenever i tried to reach customer care they simply said contact the agent . i got frustrated by speaking with the Agent and everything in vein now . So i advise u all not to buy any product from Ebay — Item not received for the amount paid

Item no:[protected]. I feel online shopping is really pain full concept; money is taken out of our account immediately. It's really night mare whether we will receive the item.

I purchased (online) on 28th Aug 2010, “Black Full Housing Cover for Sony Ericsson S700i”

Details: I paid through PayPal please find the details

Receipt ID:[protected]

Original Transaction
Date Type Status Details Amount
28-Aug-2010 Payment To Skycreator Universal LTD Completed ... -$11.98 USD

Related Transactions
Date Type Status Details Amount
28-Aug-2010 Charge from Credit Card Completed Details Rs.580.02 INR
28-Aug-2010 Currency Conversion Completed Details -Rs.580.02 INR
28-Aug-2010 Currency Conversion Completed Details $11.98 USD
Total: -$0.68 USD

I have not received my item. When I followed up with the seller he provided me online tracking link, which is displaying that article has left Hong Kong port on 2nd Sep 2010. Till date I have no clue about the article it has not reached me yet.” The tracking number is SC[protected]; please check the status on following web site,"

It’s been couple of days we were in exchange of mails. he continued saying wait for couple more days, one fine day he wrote me saying he will Re-shipping the item, I requested him to ship the item in 5 days, he failed to do so & agreed to refund. In this contest I had complained in PayPal about the seller, they had issued me complaint no which was valid for 15 days, In the course of mail exchange with the seller the complaint with PayPal got closed automatically.

Payment Follow up:

1. PayPal is refusing the resolve the issue & neither willing to repay my amount
2. The seller “Skycreator Universal LTD Completed” email ID is ezshopcn2013
they demanded me to rate him 5 starts, then only he will refund my money. I rated him
later he refuses to pay my money.
3. Ebay is customer support is not responding or solving the issue.

4. Paypal have deleted my invoice (payment receipt from ID) from my account

Now neither the ebay customer support is responding to mails, nor the paypal & seller.

Please provide me the solution.

We must sue this company.

we must bring awareness about this kind of fraud company

Black list from Online

File case in consumer court

EBAY — Not Delivering of Product on time

I had booked 'Sony Cybershot DSC-H55' on 26th October, 2010 with ebay with PaisaPay ID [protected].
But I was so stupid that I used such a pathetic and illiterate source, ebay to book a product. They have not just screwed my valuable time but also I felt massive frustration and anger for NOT delivering my product on time.
Ebay simply cannot refund money only for not delivering product on time. They have also to pay for the mental tension person has went though because of frustration and anger by fake commitment and 420 by ebay. I will not going to leave ebay for this kind of behavior. I hope they are not illusion that being a company not from India they can make fun of Indians and make them befooled at the end. I will try my level best to make ebay a massive massive pay. I am devasted and frustrated.

Vaibhav Bhardwaj

Nokia — Gift Voucher on purchase of Nokia Mobile

Respected Sir,

This is Haresh Parmar from Vasai, Mumbai. Before 2 months i had purchased a Nokia E63 phone from "The Mobile Store (Vasai)" worth RS: 9039. There was offer going from Nokia saying if anyone purchase a Nokia mobile more the Rs: 7000 a gift voucher will be given. With purchases of above moible i got a gift voucher in which i won "Reebok Watch" worth Rs: 2500. Till then i was not told anything about how to avial this prize. I though i will be getting it on the same store. But then i was told to courier the voucher to below address with DD of Rs: 299:
-- Address
B 901, Fair Link Center,
Monginis Lnaes,
Alt New Link Raod,
Andheri (W).
Mumbai 400053
Land Line: [protected]
Toll Free No:[protected]
I agreed to do that. I send the DD and voucher to the above address and call "Fair Link Center" to know when i will be getting the gift and i was told that i will be getting gift within one month (i.e. 10th Oct 2010). I kept calling every 10 days to know the status. After one month i called again as i did not received the gift. I got to know they have still not dispatched gift. From that day till 20days, every day i kept follups but they were not responding me properly (Contact Person Name at Travel Port[fair link]: Swati, Shabhnam). Then it was told me gift has been despatced through DTDC courier serveices and i am the person to contact DTDC to get updates. The contact no. of DTDC courier was always busy and i was helpless as "Fair Link Center" peoples were not helping me to know where exactly the gift is.

Finally i got number of one of DTDC courier agent and i got to know gift is at vasai DTDC courier location. I went there personally and took my gift.

When i open the gift i was shocked, because watch was damanged. Glass on watch was broken. Also i inquired on some shops and i got to know the watch was worth RS: 150-250.

Finally i went back to "The Mobile Store (Vasai)" and i told them suitation. They said this offer was from Nokia and they cannot help in anyways. I had lot of argument with "The Mobile Store (Vasai)" dealer but they did not accpeted any of my requests and i left gift over there.

Nokia is making fool of peoples. They should not commit what they cannot give to the customer.
To increase their product sales they keep such offers and when times comes to give back the gift, they give low quality and less price gift.

Please help me sir.......

Thanks and Regards,
Haresh Parmar
105, C-Wing, Kevlendra Prasad Buld,
Vartak Wada, Vasai (W), 401201,
Dist: Thane, Mumbai
Hi Mr.Bharadwaj,

We are extremely sorry for the inconvenience caused.
Let me assure you that we regret the experience and are trying to ensure a smooth shopping experience for everyone in the future.


-eBay India Team — cannot track order/item not delivered

ID [protected]-i cannot track my order. When will i get the product ordered! no response from Ebay India!
Whom to contact?? Any ebay representative at Hyderabad!!
Please let me know the ebay representatives's contact at hyderabad.. — payment made but product not delivered


i have contacted my HDFC bank. They provided following details:

Point is if product is not delivered then how you people has collected the amount from bank as your authorization code confirms this.

Transaction: 75425311034130119101298
Authorization code:063226 (This shows that payment has been collected by you)
Date of transaction:03 Feb 2011 MUMBAI IND

-It depends on you people whether you trace this or not. I will be be disappointed if it doesn't happen because it shows that amount has been collected on your company behalf.

- This is first time i am hearing that my number is not working i hope you have forgotten to dial country code before the number.

Gauri Shanker Shukla

Nokia — nokia gift

sir iam ebinto kanjees from kerala i have receaved messag your number have won 50000000 pounds in 2011 nokia intl mobile draw uk winning is it true

Sorry to hear about your experience. Please write to us on
[protected] and do leave your contact. We will have
someone from the team connect with you.

Team Nokia

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