Ebay.in — Not sending free gift of mobile phone
I purchased 2(two) mobile phones from Ebay.in on 24.08.2012 . The details of the transactions are given below-
(1) Samsung Galaxy Ace Duos mobile ( paisa pay ID - [protected], Amount paid - Rs.11,489.99)
(2) Sony Xperia Arc S mobile ( Paisa pay ID - [protected], Amount paid - Rs.16,989.99)
My Name - Udayakumar P
Ebay user ID - kumarudaya
My Home Address(Registered Address) - Theruvila Kadayara Veedu, Venkulam, Chaickottukonam P.O., Thiruvananthapuram, Kerala-695122
My Office Address(Shipping Address) - Assistant, P&AR(AR3)Department, 3rd Floor, Govt. Secretariat(Annex), Thiruvananthapuram, Kerala-695001
My Mobile number - [protected]
The offer at that time was "mobile pe mobile offer", through which, it was assured- 'one free mobile phone each, with every mobile phone purchased'(ie., Nokia 101 phone free with Samsung Galaxy Ace Duos and Samsung Guru phone free with Sony Xperia Arc S mobile). So I was eligible for 4(four) mobile phones in total.
I received the 3(three) mobile phones out of the four mobiles mentioned above within one month(Samsung Galaxy Ace Duos and Sony Xperia Arc S through Blue Dart courier to my office address and nokia 101 phone through Indiapost to my Home Address). Six months passed since then. But the Samsung Guru mobile phone, which is free (eBay gift voucher B1G1FMPMM2 (Rs. 0.01) ) with sony Xperia Arc mobile, is not received till date.
I already mailed them many times and called at their customer care number many times. But every time I got mere assurances from the customer care that, the product will reach within 15 days, within 20 days, within 45 days etc. I don’t know what type of customer care are they actually providing?.
Last time when I called them, ie. One week before, the representative of customer care told me that he cant help me anyways and he will take up the matter with the gifts & promotions department and they will call me back within 48 hours. But no such call recived from them till date. Anyhow, I dont need any call from them. But my only demand is the Mobile Phone for which i already paid the amount 6 months before. If this is the way ebay treating its customers, how can I refer this site to my friends?
In this circumstances, I once again request you to kindly look into this complaint and help me by taking necessary steps to get my phone.
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