[Resolved]  eBay.in Online Shopping — gift offer not dispatched

Sir , I submit the following for your kind perusal and for necessary action. Responding to a sales promotion scheme by the online ebay shopping on the eve of Diwali , I had purchased an ipod 8GB touch by opting to pay through the ICICI Bank credit card, a sum of Rs. 10.000.00 on the 9th Oct. 2009.availing the the EMI option of Rs.1666.67 for six months. As per the terms of the special scheme I am entitled to a Diwali gift of a DVD player. ( According to this festival offer scheme, those who make a purchase to the value of Rs.10000.00 and above are eligible for a gift )
This special offer was denied to me on the pretext that I had failed to enter the Diwali Free Gift Code in the check box while making the payment. I might have by oversight failed to enter the code as required. When I made a request to the customer support cell of the ebay shopping, to consider the dispatch of the free gift, as the failure to enter the gift code was an inadvertent error. I pointed out that the gift should not denied sighting on this flimsy ground. Though initially they were reluctant to comply to my request, subsequently they had agreed to consider my request and dispatch the gift sooner. But to my great disappointment till date I have not received the gift . A perusal of our e-mails would reveal that they had committed to dispatch the gift. But they have been evasive and have been repeatedly saying that the matter had been brought to the notice of ‘the team concerned’ and were waiting for their approval. It is quite obvious now that they are not serious in honouring their word. It is unfortunate that the reputed and in international online shopping business magnets like e.bay should resort to such cheap and unethical practices to cheat their customers. The gullible customers are taken for a ride. At a time when online business is catching up, the indifferent and callous attitude of the people in the business would only shatter the trust reposed by the customers.
I request you therefore to intervene and advise the ebay authorities to adopt a healthy business practice and that the gift to which I am rightfully entitled to, should be dispatched without any further delay.

Thanking you,
Yours faithfully,
T.M.Mohan Sundar,
Vellore, 8th Jan. 10

Attachments;
E-amils exchanged between me and the e.bay customer support