[Resolved]  Electrolux Air Conditioner — Worst after sale service

I have electrolux ac there some oroblam
B R Bhatia
[protected]

I purcnased two Electrolux window A/Cs on 5th May, 2010. First service was done in the month of December-2010 and front grill of one A/C was broken by the service engineer while doing the service. It was enquired by him from the service center about the availability of the front grill and it was not in the stock. It was promised by him that he will replace the front grill under warranty as soon as it is available. Since last five monthly I am complaining for the change of grill but no action has been taken so far.

Now, again I made a complaint for the replacement of grill and Mr. Verinder from service center contacted and told that it will be changed only when the payment is made.

For the last five months they r telling that it is out of stock and now they r asking for charges for the same.

U r rqstd to intervene in the matter and get it replaced under warranty.

My address is : 15/48 A Tilak Nagar, New Delhi - 110 018.
Mobile No.[protected]

VIJAY SATIJA

Electrolux — behaviour of service person

Dear sir, Am using your product since last 2 yrs. today your service person visited my home,,,,,,,, my wife was alone at home,,,,, and he acted very rudely,,,,, when i register complaint for some technical problem,,,,,, call centr didnt said us about charges........... even your service person didnt done any services,,,,,, and asking for money........ talking rudely with my wife....... and i was over phone,,,,, he behaved like ....we are thief,, and we have stolen this refrigerator...............
please clearify,,,,,,,,,,,,,vineet sah........ [protected]

VERY POOR SERVICE
My personal experience.

DO NOT BUY ELECTROLUX. I am planning to buy a new branded AC next sason now.

WORST SERVICE EXPERIENCE___
1. My Electrolux WAC is faulty since 14.06.12.
2. Service engineer took PCB of front display panel for repairing on 18/06/12.
3. My service docket was closed next day even AC was not rectified.
4. Service engineer came with repaired PCB on 25-06-12 but it was not operational. PCB was not repaired and was sent without CHECKING .
5. He again took the PCB on 25-06-12.
6. I am not able to contact any Electrolux official and no body from Elextrolux or Service centre even called me about this. What a Service?
7. My AC is 6 year old and each year it is failed for about 10-12 days. PCB had become faulty 3rd time i think.
8. I repeatedly called on CALL CENTRE [protected], LOCAL SERVICE CENTRE since enonmous times.
9. Service centre incharge never picked his mobile number .
10. I got the the number of service incharge o[censored]P area. I am in touch with him for past 7 days on his mob, but my problem is not resolved. I also insisted to pay for a new PCB.
11. Each time local service center told to resolve by next 1-2 day.
12. Too many requests /reminders (almost alternate day) had been sent to ELECTROLUX customare service email electrolux.[protected]@pemail.in which was mentioned at Electrolux website.
13. My PCB has not been placed and I am still waiting for any response. I also requested to put other PCB till mine is repaired.
14. TODAY IT IS more than 21 days OF FAULT AND I am WITHOUT AC IN PEAK SUMMER TIME...
15. NO BODY FROM ELECTROX EVEN TALKED TO ME DESPITE SEVERAL REMINDERS?COMPLAINTS IN PAST 21 DAYs. IT HURTS...

I purchase a split Electrolux AC of 1.5 capacity in 2008. Its remote control was out of order since 2009. I enquired and complaint to all their site and head offices. They have not been able to repair nor replace the remote control. As a result the AC is lying idle for the past one and half year

S.THADOU, GUWAHATI

aagar aap ko airconditioner ya koi bhi product ELCTROUX ka kardna ho phir paise ko road per phek dena kuwaya mein dal dena BHIKARI ko de de dena per eeska koi bhi product mat kadina mere bahi
never foget its a worst company hai