[Resolved]  Electrolux — Defective product

Sub. Unsatisfactory Servicing of Electrolux refrigerator service center.

Ref. Electrolux refrigerator e 285 ff dlpm ar (aub red 275 l ) Purchased from Srinagar Kashmir

Dear Sir,

We have purchased Electrolux refrigerator e285ff model / chasis noo :reg no : pnc[protected] from MS Gojwari & co, Hari Singh High Steet on 4th may 2007

because of of its worldwide name and goodwill.

1. Within 1 month of purchase that is May 07 it was first giving troublesome noise and we called for servicing. The service engineer made a wrong diagnosis

and opened timer and said this is not working ... but that was fine

Then another service engineer came and didnt again diagnose the problem AND SAID THE GAS HAS FINISHED which acually again was not the problem

Of and on there were technicians coming and making wrong diagnosis just hit and trial but no go . Finally they themselves said that there was a

manufacturing defect in the fridge (Some internal pipe problems due to which the fridge didnt work well and asked us to return the fridge back so that this

can be replaced free of charge as this was a manufacturing defect.


We sent the fridge to there workshop paying an addtional transport allowance for servicing. And in collection memo it was written “Internal gas pipe

problem ”.


Your sevice centre representative Mr. Vinod mobile number ([protected]) on asking him about status he asked us to send the fridge back to the dealer so that

this will be rplaced. No he is asking us to pay the depriciation amount of 20% for the fridge which never worked. We asked him to give us a the corporate

office number refused to give the number saying he doesnt have it . Further more that executive started shouting on us and was very rude on call .

The Warranty over the product is still active because the complaint is not yet resolved.

We are really fedup by purchasing refrigerator from a well known company like Electrolux. Your Service center is delaying unnecessary to complete the

Warranty period. The service center is giving trouble to us for several times. and now we are asked to pay the addtional amount.

Please do the needful at the earliest and replace the fridge at no extra cost.We are regular buyers of your company and have n number of products from

electrolux but because of this poor servcie and behaviour of the staff i might think of going to any other company rather than electrolux.


Regards


Asif-
C/o Khurshid Ahmed Bhat
Ex.Commissioner Secretary Law -
Govt of Jammu & Kashmir
Nahvi House, Brein, Srinagar,
Kashmir - 191121- Cell phone no : [protected] / [protected]/ [protected]
Email : [protected]@yahoo.com; [protected]@yahoo.co.in