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[Resolved]  Electrolux — Refrigerator

I am based out of Bangalore & I have logged in a complaint with Electrolux customer service in 1st week of May 2008 for a simple problem of one of the legs of my fridge was broken. The technicians visited my premises in two days after my complaint and instead of replacing the leg, which was broken, they have broken the other leg also in the process of repair...They have kept some paper packing at the base of the fridge and have confirmed that they are going to return back with both the legs stand.
Till today, ( 3 months over) despite of making multiple calls to Electrolux, talking to their regional manager, service manager, Area manager, all are in vain. Commitments after commitments, they give but absolutely no response from the compaby. I repent of buying a product with a shoddy service capabilities of the manufacturer.
Everytime I call them, they give reasons of the parts not available, wrong parts have been shipped etc., there is no firm action taken by the company to resolve a customer complaint which is long pending. I wonder how the company track the pending calls of a customer and how is tracked till closure. I look forward for a sincere closure of my problem by the manufacturer at the earliest.
Complaint marked as Resolved 2020-08-14 00:22:33
Complaint comments  9 CommentsShare0Tweet0

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i have purchased electrolux referigerator referigerator on 13.05.2005 from hari om electronics, ghanta ghar, delhi 110007. modl no- m-245 hpn m stell, i dont know this has a manufacturing defect or other defect.
it was repaired on 17.10.2006 and i have paid Rs. 1086/- to repair this one. now still not working. i have complaint on 17.04.2009 on customer care no- [protected]. complaint no- is del [protected].
but there is no response. what is this? if you are a reputed company.
mob [protected]
The electolux fridge I bought in 2006 has been an absolute nightmare. It broke down in first 6 months, someone came from the company fixed it but didn't change two of the internal lights that were fused (no warranty on globes!). Next season it again breaks down (some heater card in freezer) - service centre numbers won't work. Lot of hard work and with some luck, found one service centre near our house. Paid Rs 3500.00 to get that card changed.

Again this season it has broken down (same problem) also the internal rubber beading has given way. Wating to get someone come and fix it...wish me luck. Please advise if anyone knows of any consumer complaint forum where someone is listening. We need more stringent laws to make these bloody big companies accountable for cheating us with our hard earned money.

Nitin Mediratta
n.[protected]@rediffmail.com
Your Authoriesed Service Center(Alaska Refrigeration Muglisara Main Road Near S.M.C. Surat Ph:[protected]) Was Not Give Mee Service.
My Mob.No.[protected]
Ek Mahina Ho gaya Refrigerator Ki Service Centre Par Complain Lock Karai 25.03.02011 Ko Abhi Tak Koi Action Nahi liya gaya .

Bhagwati lal Ameta

[protected]
The electrolux refrigerator service centre had cheated me, they repaired my refrigerator in warranty period and take the charges.2850/- from me.
after one month of repairing it again complained,
the servicerepresentative check and said the compresser is complained and they go back.
Then after i call the servicecentre atleast 10times .now one month ago but they don't take any action for repair it.
The electrolux refrigerator service centre had cheated me, they repaired my refrigerator in warranty period and take the charges.2850/- from me.
after one month of repairing it again complained,
the servicerepresentative check and said the compresser is complained and they go back.
Then after i call the servicecentre atleast 10times .now one month ago but they don't take any action for repair it.My electrolux refrigerator complained 4 moth ago, in the warrenty period, the service centre repaired it and the take rupees.2850/-
(cool tech refrigertor.
Ho.central tower,
thiruvalla-01,
branch. Kalarkode jn.
Ac road, alappuzha,
ph.[protected]
after one month the same fridge again complained, complained the servicecentre,
they check and said the compresser is complain and we change the compresser after two days.
Now one month completed the service centre not take any action to do it. The above refrigerator remain 2year warranty.
Our refrigerator is not getting cool properly
My first name is Murali
Last name is Nettissery
Full address is - Unity Nagar, Nettissery house, P.O Nettissery, Thrissur, Kerala, Pin code is 680675,
Land Mark - Unity Nagar mukkattukara road, Near Pathras moola,
Contact no. [protected]
Alternative contact no.[protected]

I purchased the refrigerator on 26/8/2014
invoice number :[protected] from NEXT showroom - Thrissur, Near Aswini Hospital,
The Machine model No. REFECP254SM-FFK
The machine having the serial number[protected]
Bar code number mentioned on the machine[protected]

The machine is overcooling from the first day of purchase, and the vegitable are getting damaged. Thermostat is not getting cutt off even if the setting is high. I had raised the complaints many times but no action has been taken by the electrolux team, Just they visited and checked the machine and told the machine is working ok.

Kindly help me to solve this issue.
my refrigerator is not working and cooling properly

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    Customer satisfaction rating
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    Electrolux India Phone
    +91 22 6117 1000
    Electrolux India Address
    Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059