Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Electrolux Fully Automatic Washing Machine — Not working

I purchased the following Electrolux Household appliances from M/s. Vivek Ltd, Vanasuma Arcade, P&T Colony, R.T. Nagar, Bangalore 560032 on 16.08.03 vide Delivery note no. 4841 and Bill no.1472/15/08/03.

1. Electrolux Fully Automatic Washing Machine
2. Electrolux-Kelvinator Frost-free Fridge

These were purchased by me and gifted to my daughter, who was, at that time staying in Bangalore since my son-in-law was wroking there. Later we purchased another Electrolux fridge for my own use from Fridge House Kochi.
Though the fridge gifted to my daughter was working ok, the washing machine started giving trouble within two months from it's purchase date.At Bangalore itself the local service centre boys attended the machine twice or thrice.
Afterwadrs my son-in-law got transfered to Kerala and they are now settled in Kochi.Since the last two years the Washing Machine is a show piece in my daughter's house. during the last two years it would have worked not more than 25-30 days, the remaining 23 months out of service.The local service centre people now seems to have raised their hands under a full u nconditional surrender. They now say that the worn out parts of the machine are not available in the market or in the company and hence advised us to throw away the machine and buy a new one. Easily said than done.
Since this is no use to us, but occupying a good amount of space of their utility room, we would like to dispose it off. Since we do not find a dumping space for such a big gadget, and even the second hand buyers are not interested.
I suggested to my son-in-law to return it to the factory/works of Electrolux through some packing and forwarding agency. We are arranging to send this for which we require the factory address to which this is to be sent.

Regards,

K.Rajendra Prasad
Was this information helpful?
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet

Comments

Electrolux Fully automatic washing machine — Non Cooperation

I have electrolux EC1000 fully automatic washing washing machine. From the date of purchase that machine is not functional and i have paid an amount of Rs[protected] for the reapir and still not funtional. Now for the last three months it is lying at the service center in Delhi and the most intresting thing is that no one is intrested in updating us. every time i have to call to get updated. Now what they are saying is that you have to sell this is in srcap as we are not able to reapir. WHAT A PIT ON ELECTROLUX INDIA.

Electrolux Fully Automatic Washing Machine — abnormal sound in the machine

I purchased an Electrolux Washing Machine Model - EW 1045 Fx, on 2.03.2005, from one of your authorised dealers M/s Sabharwal Electronics & Co., N.I.T.Faridabad. This machine developed an abnormal sound and a complaint was lodged with your above mentioned delaer on 30.08.2008. They deputed a service engineer who diagnosed & told that a ''bearing & oil seal need replacement. He further informed that the said items would be arranged soon and the defective items replaced. Since, no action was being taken, I reminded Mr.Deepak at M/s Sabharwal Electronics on 08.09.2008 that needful may be done urgently as we are suffering a lot due to non-working of the machine. But so far no action has been taken. Yesterday, I went personally to M/s Sabharwal Electronics, who are about 10 kilometers away from my residence and they asked me to contact Mr.Arun Rawat in your service department, which I did. He has promised me that he will get the problem of the machine solved very soon, though no time frame was committed by him. I have patronised Electrolux in my house - 3 nos. Oxygen Window Airconditioners, one no.Refrigerator, and the Fully Automatic Washing Machine (under reference). I am really disturbed to find Electrolux not providing the type of service they should be providing. Is somebody listening? I am a retired person and cannot cope-up with this kind of irresponsible service network. Please react if you can.
if you are interested to sale it i am ready in kerala
ADVERTISEMENT

No cooling in Electrolux fridge

I live in Airoli, NAvi Mumbai, My fridge is not working, no cooling in fridge.Please send your engineer at the earliest. YOur customer service no. is not correct. So I am using this option. Mrs. Kotwaliwale

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Electrolux India
    Customer Care Service
    Customer satisfaction rating
    48%
    Complaints
    914
    Pending
    0
    Resolved
    441
    Electrolux India Phone
    +91 22 6117 1000
    Electrolux India Address
    Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
    View Full Information
    ADVERTISEMENT