HERE BELOW PLS READ THE STORY OF A VERY UNSATISFIED ELECTROLUX CUSTOMER !!! NOBODY IS REPLYING!!!
Dear Winnie,
They ONLY acknowlegde the receipt of my email.
But until today nobody gave any response to it or came up with a solution.
Relaly I cannot understand. My washing machine is only about 4 years old. Do
I have to dispose of it now and buy a new one?
Surely there must be the spare part for it to get it back to working again?
I am ready to pay for the charges if only some one sent me the correct part
(The programm clock timer)
Thanks so much for helping me.
Rgds
Ms Fernando
----- Original Message -----
From: "Winnie Wong" <winnie.[protected]@electrolux.com>
To: "Teckla Fernando" <[protected]@sltnet.lk>
Sent: Wednesday, November 21, 2007 2:22 PM
Subject: Re: DEAR ELECTROLUX PEOPLE, I NEED YOUR HELP PLEASE!!!
> Dear Ms. Fernando,
>
> Did anyone in Indiahad been responsing to you?
>
> I'm afraid that I can re-forward your enquiry to them and ask them to
> reply
> to you.
>
> Thanks
>
> B. Rgds
> Winnie
>
>
>
>
>
>
> To
> winnie.[protected]@electrolux.com
> Teckla Fernando cc
> <[protected]@s
> ltnet.lk> Subject
> Re: DEAR ELECTROLUX PEOPLE, I NEED
> 21/11/2007 10:50 YOUR HELP PLEASE!!!
>
>
>
>
>
>
>
>
>
>
> Dear Mr/Ms Winnie Wong,
>
> Almost a month agoo I have send you the email here below.
>
> You passed it on to the CustCare Centre in India.
>
> I haven't heard anything ack from them. Not even one reaction nor reply!!!
>
> I like to clean my dirty laundry but my Washing machine is not working.
>
> Tell me, why is it that Electrolux does not give the same service towards
> their Customers then other major Household Appliance Manufacturers????
>
> I am willing to pay for the charges. I only need a new programm
> clock/timer
> for my machine type.
>
> Why don t you people help me???
>
> Rgds,
>
> Ms. Fernando
> Sri Lanka
>
> ----- Original Message -----
> From: Teckla Fernando
> To: winnie.[protected]@electrolux.com
> Sent: Thursday, October 25, 2007 9:21 PM
> Subject: DEAR ELECTROLUX PEOPLE, I NEED YOUR HELP PLEASE!!!
>
> Dear Sir/Madam,
>
> My Electrolux Washing Machine, type: EW 541 F needs a new spare part.
> After 4 years of excellent working it stopped recently.
> It needs a new Programm Clock/Timer. (The round knob that you need to turn
> to get the programms starting). All other components of the Machine are
> still ok. But without the Clock (Actually its the Brains of the Machine
> you could say!) I can't work with it no longer.
>
> I've checked here with the local dealer, ABANS Ltd. in Colombo (Sri
> Lanka). But they give me no hope in getting me a new Programm-Clock-Timer.
> Just forget it so they say!
>
> Can you please help me any further? Of course I am willing to pay for a
> new Programm Clock Timer.
>
> Please dont let me down because I do not like to trow away my nice Washing
> Machine as yet!
>
> K/Rgds
>
> Mrs TML Fernando
> Colombo
> Sri Lanka
>
> Email: [protected]@sltnet.lk
>
> (PS If you need anymore information just let me know, thanks again)
>
>
Was this information helpful?
