[Resolved]  Electrolux India — Poor service!

Hi,
I have purchase the electrolux microwave on Feb, from Vijay Sales Gorbandar Road Thane. My Microwave convection mode was not working from last 30 days. I have complain it to Vijay sales service center and they not able to find the applicable service center for the same.
15 days after before after talking to there higher authority they send a guy call Rehan from National Service center from Kalyan. He found out the fault on 24 th of May and it require the change of fan, as it is broken he too took the fan along. He told us that he will replace it by 27th of May, 2008 positively as he has to get the fan from the go - down.

It never happen till date. I called back again on 31st May to Vijay sales, than Menakshi from National Service center called me and said it will happen by 3rd of June.
I called again to Menakshi on 7th of June to remind her the commitment, she tod it will happen on Monday by 15.00 Hrs. I called again on last Monday at 5.30 and asked no one has come and no call from your side.
She made a story that Rehan got the Fan and he is not responding over phone. ( is this type of Electrolux Service Engineer ??) She will make it happen today on 10th of June positively by 15.00 hrs.
Now this time she called me at 15.45 Hrs to tell me that the Fan that Rehan got is not in working condition, I think it is of no use for you.
Now she tell me that it will be happen within next 2 days as we get the fan.

Is this is the service you all provide?
I will take things to the consumer forum and to put it in my blog about your service you all are giving to your customers.

Regards,
Niraj Singh
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Aug 14, 2020
Complaint marked as Resolved 
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I think that the problem is with the service which Electrolux company offers through its authorised service agencies. These people have a number of service contracts for many brands and the staff which they have is generally barely trained. These agencies save cost by hiring unskilled people and these people learn by trial and error on the products which we have bought through hard earned money.
I have electrolux refrigerator which has been working fine for more than 2 years (with the timer going bad once). Some time back (almost a week), due to a power surge, some components in the PCB have gone bad. The service centre responsible for Noida issues (Hitech Services) has repeatedly been sending the same technician (Rajesh) who cheated us by taking one motor (without informing us). Also, he told us about the problem (said that the motor was burnt) which we got corrected. Still the problem is same as it was before getting the motor replaced. This makes us feel that our motor was fine which he took with himself (without informing us) and when we asked for it (when we came to know after consulting some other private mechanic), gave us a bad piece which we were forced to get replaced.

I think it is Electrolux's responsibility to maintain the quality of service which their agents offer, after the sales. Since Electrolux is quite careless, I believe that it is better not to buy products of Electrolux so that the company gets the feedback from the suffering customers.
TAKEN RDEAR SIR /MADAM
CUSTOMER HAVEEFREGTIOR OF ELECTROLUX NAME SADANAND GAIWAD SERVEAL COMPLAINT HAVE BEEN REGRESTD BUT STILL REF IS NOT COLLING SO PIEASE LOOK MATTER OR COMPLAINT TO CONSUMER COURT MOBILE NO [protected] pun [protected]
Even i have similiar exp. from Electrolux from their authorised service provider names Freezpoint at jamshedpur. They do routine servicing & immediately after that equipment starts giving problems. It has happned with my microeave as well. & then they ask you to repalce parts Etc. They attend calls after 20-25 days from the day you log it after that they even dont reply. you have to call up the service centre for follow ups to hear from them that concerned person have not come to reply your query.

I have Electrolux Microwave, Freeze, Washing machine etc. but now i make it sure that whatever i buy is not Electrolux. I suggest everyone who read this blog never ever buy electrolux products.
Complaint No. JAI [protected] dated 17.05.2009
at[protected]

Cll me [protected]
this company is facing all these problem just because of there worse services.why the clinet stick to such a worse company, i brought a 0.8 ton window ac in feb2008, n facing temp and grill problem from first day, but nothing happen till nw
I have similar problem with electolux split AC, After 2 months its started giving problem and mechanic came and replace repair some parts. even they prepare the report and took your signature but didint handover any carbon copy to you.Now warrenty has expired and thay it giving problem again, IU complaint at service center and now they are saying it would cost 3000 rs to repair the AC. I was not in India during this whole time and this Electrolux people just fooled my family.
I am planning to go to consumer court if any one has an Idea about how to register a complaint please email me. the service center of Electrolux is at kalyan.
Hi,
i had bought a electrolux refrigerator 580 ltrs from Sonydigiworld Jodhpur, last year.For the past one month my refrigerator is not working .Inspite of repeated request to the dealer, service center head, gm electrolux Jodhpur Mr Kapoor, nobody has bothered to take any action other than feeling sorry about it.I am absolutly disgusted with the response of the company .Imagine my agony living without a refrigerator in the peak summers of Jodhpur.PL HELP.MR KAPOOR HEADS THE ELECTROLUX TEAM HERE IN JODHPUR, HE TOO SEEMS HELPLESS BECAUSE OF HIS COMPANY POLICY OF 'SELL AND FORGET'
Don't buy Eletrolux AC, BECAUSE OF BAD SERVICE. These people fooled us. They can not repair a simple motor for last 3 months, and they kept the motor with them.
hi, i am from dehradun . last yr i had purchased an electrolex refrigerater . but unfortunetly the problem arises in it . i am complained many times but there is no response from the service center . the dealer who is selling this product from where we had purchased it, he had shut down his shop.

so send us a proper service man so to solve our problem . our adress is 230 chamn vihar dehradun.
hi, i am from dehradun . last yr i had purchased an electrolex refrigerater . but unfortunetly the problem arises in it . i am complained many times but there is no response from the service center . the dealer who is selling this product from where we had purchased it, he had shut down his shop.

so send us a proper service man so to solve our problem . our adress is 230 chamn vihar dehradun.ph -[protected]
To
The In charge Support System
Electrolux


Sir

With due respect I wish to say I have purchased one eletrolux fridge 240D on 30.10.2005 from M/s Jalan Musical Centre, Shaktinagar, Distt- Sonebhadra, U.P.- 231222, Authorized Dealer . I would like to bring into you kind notice that right from beginning, fridge was having problem of sweating (when getting defrost ice melts and water drains inside of fridge) . Several complaints were done at Shop (Jalan musical centre), and accordingly technicians came also for approx 10-15 times but the problem could not be resolved.

Last month it was told to me that my fridge will be replaced with new one. For that I have to submit my existing fridge and new fridge will be delivered within one month.
On completion of approx one month when I asked about the fridge, employee of M/s Jalan Musical Centre told me that officials from Electrolux distributors, at Varanasi wing will contact me . Since nobody from Electrolux distributors contacted me, I contacted to Sh Ashish & Sh Vivek, Area Manager Varanasi division, Electrolux. They told me that since fridge was being used since 3 years, depreciation cost will be charged from me and for refund of balance amount I have to choose any product of elctroux.

My question is

When problem could not resolved within one year guarantee period why fridge was not been replaced at that time.

When old fridge, to be replace with new one, was carried from my house, why it was not told to me that depreciation cost will be cut.

Now since two months no action hasben taken

Kindly look into this matter otherwise I will take further necessary steps.


Regards

Vikas paranjape, MOB No:- [protected]

4-C-10 Vidyut Vihar colony
NTPC Singrauli
PO – Shaktinagar
Distt- Sonebhadra
UP 231222
To
The In charge
Consumer forum

Sir

With due respect I wish to say I have purchased one eletrolux fridge 240D on 30.10.2005 from M/s Jalan Musical Centre, Shaktinagar, Distt- Sonebhadra, U.P.- 231222, Authorized Dealer . I would like to bring into you kind notice that right from beginning, fridge was having problem of sweating (when getting defrost ice melts and water drains inside of fridge) . Several complaints were done at Shop (Jalan musical centre), and accordingly technicians came also for approx 10-15 times but the problem could not be resolved.

Last month it was told to me that my fridge will be replaced with new one. For that I have to submit my existing fridge and new fridge will be delivered within one month.
On completion of approx one month when I asked about the fridge, employee of M/s Jalan Musical Centre told me that officials from Electrolux distributors, at Varanasi wing will contact me . Since nobody from Electrolux distributors contacted me, I contacted to Sh Ashish & Sh Vivek, Area Manager Varanasi division, Electrolux. They told me that since fridge was being used since 3 years, depreciation cost will be charged from me and for refund of balance amount I have to choose any product of elctroux.

My question is

When problem could not resolved within one year guarantee period why fridge was not been replaced at that time.

When old fridge, to be replace with new one, was carried from my house, why it was not told to me that depreciation cost will be cut.

Now since two months no action has been taken

Kindly look into this matter


Regards

Vikas paranjape, MOB No:- [protected]

4-C-10 Vidyut Vihar colony
NTPC Singrauli
PO – Shaktinagar
Distt- Sonebhadra
UP 231222
No person available to rectify the Washing machine doar lock for spa model
NEVER BUY ELECTOLUX PRODUCTS. I made a complaint about the door or my refrigerator which wa not closing. It is now 7 days and after talking to about 10 different people who all promised to come and fix it, I gave up on Electrolux. I got it fixed by another technician. I told Electrolux that the compressor was in danger of packing up if they did not fix the door in the middle of summer, but they didn't care one little bit. I think their products should be banned in India.

suman
I had purchased a electrolux AC 1.5 ton on 16.05.2011 which was installed on 20.05.2011, but since installation of AC, there is a leakage from drainage area.

I register the complaint with the call centre, but till now no response. My complaint no: TMUM [protected]

Then i contacted the franchisee, The person came to my residence, inspected the fault, and said that he shall come with the new part within two days, today he arrived with old part of some other AC which is again not maching with this model.

Firstly why should i accept old part.. when AC is just 10 days old.

Now again the person said that, he will come after 2 days with replacement..

Since the AC is installed, it is not functioning properly.. what is the use if I get the AC replacement after the summer is over.

Please replace it at the earliest.

Expecting your immediate response by revert mail.

Regards,

Sushil Kowal
[protected]

A/8, Vishwakiran, Sharada Devi Road,
Bandra East, Mumbai - 400 051

Regards,
Sushil Kotwal
+91-[protected]


Regards,
Sushil Kotwal
+91-[protected]

Electrolux — POOR SERVICE BY ELECTROLUX

ALERT: DO NOT BUY ELECTRULUX PRODUCTS.

I HAVE A ELECTRULUX WINDOW AC FOR ABOUT 5 YEARS.

IT IS VERY TROUBLESOME.

WHENEVER THERE IS A PROBLEM, I MADE COMPLAINT TO ITS CALL CENTRE. EACH TIME I HAD TO MAKE 3-6 REMINDERS/EMAILS ABOUT COMPLAINT.

AFTER MANY DAYS SERVICE ENGINEERS COMES THOUGH THE RECTIFICATION IS NOT GUARANTEED.

I HAD TO SPENT LOTS OF NIGHTS WITHOUT AC.

I AM NOW THINKING OF PURCHASING ANOTHER AC..

ELECTROLUX WAS A WASTE OF MONEY AND A TROUBLE.

CURRENTLY MY AC IS FAULTY FOR A WEEK AND I AM WAITING FOR THEM TO COME N SEE.... ENDLESSLY WAITING....

PLEASE NOTE THIS AND SHARE FROM OTHER ELECTROLUX USERS...
Poorest service maintenance support team -Electrolux Washing Machine

First off all I did a big mistake by purchasing Electrolux Washing Machine. I wish I could have purchase LG or IFB.
The service maintenance support team is so bad that any other vender has. I personally will not recommend Electrolux to any body.

Here is the story:
I’m having an Electrolux front load fully automatic washing machine. Slim Line Series, Model No.: EW1045 F. It was almost 4-5 years old and I have not used this machine much.
I have registered a complaint for my washing machine malfunction. I have regst. complaint in the toll free no: [protected]. Initially the door of my front load washing machine having some problem. The door was not closing properly. After 14 days some inexperience technician (Name: Nitin) came and did something. The door was okay but end up with some other problem i.e. rotation of the machine. The automatic rotation was not working.
As per the same technician, this was due to some electronic board (Some IC) which is damaged. Now it is more than one and half months over the whole support group doing nothing. Every time I called they came up with some excuses. They are still arranging the IC (Electrical spare part).
I have very bad experience with Mr. Nitin and Sandeep (Manager of Electrolux Service, Pune). Most of the time they don’t received phone call. If received, their standard reply, “your service was slipped from my mind sir, I will get back to you soon” and they never get back.

Now my question to Electrolux:

IS this the way to treat customer?
Why there is no experience person in the support group?
Why my work is still pending, (more than one and half months)?
Why can’t they repair that electrical board or simple replace that board?
Why Electrolux don’t have spear parts (both for new and old models) in their stock?

I’m having small baby in my home and it is very difficult to manage with out washing machine. Here I Have shifted to a new place, and it is very difficult to get med servant for washing cloths.

Please do something urgently.

Regards,
S.Basu
Pune, India
Date: 7.7.2011
Mob: [protected]

Electrolux — BAD SERVICE PROVIDER

I brought Electrolux air conditioner (2 Ton) from BAGGA TRADING CO. on 20/04/2009 M.no EA24WCRPA Sno.[protected] .In starting May 2012 i got problem in its compressor so i complaint to its costumer care they forward it to there authorized service centre RELIABLE HOME CARE Faridabad .But after a week he (RELIABLE HOME CARE) give me back my ac with another defective compressor and charged Rs/- 3050 for gas and capistor.After coming back home i found ac making lots of noise and doesn't cool all coils .I again complaint to service provider but did not get any response. so I again complaint to Electrolux costumer care several times but did not get any responce from service provider. My complaint details are 1 /- EGUR [protected] Dated 30/05/2012
2 /- EGUR [protected] Dated 08/06/2012 3 EGUR [protected] Dated 19/06/2012. I have also called Electrolux sales head Mr. Mohit Mathur several times they forword my complaint to there area service incharge Mr. Manish Saini.But i did not get my AC repaired till today .My AC is still pending at there service provider.In this season i did not get any use of my AC b.cos more then two month of this hot summer is over. Please tell me what should i do? .Should i go to consumer court. pls take nesseserry action . waiting for your response

CHATARPAL MALIK

D-136 JAAT MOHOLLA AJRONDA
SECTOR 15A FARIDABAD 121007 HARYANA Mobile no [protected] Dated/- 12/07/2012

Spare part availability for Kelvinator Electrolux Refrigerator

Sir, Am looking for side stand for my above referred refregirator in bangalore. COuld you please provide the contact details where I can procure in Bangalore.
Complaint attached

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