[Resolved]  Electrolux — no cooling

Address:East Singhbhum, Jharkhand

No cooling
There is recurring problem of cooling in the refrigiration. After many complaints and follow up the service personnal from the servcice centre and repaired the refrigerator. But again it gone bad and service centre takes 4-5 days to analyse the problem and then searches for the component to be replace and then testing is done for the proper operation of fridge. For all these I have to take the fridge to the centre which is 10 kms away and all costs should be borne by me. What is this customer care. Elctrolux may be aggressively marketing their product but their service to customer is very poor. Still I am suffering from faulty fridge in this peak summer. i have paid Rs. 5000 for repairing ten times

SERVICE CENTRE -- FREEZEPOINT JAMSHEDPUR(JH)

PH NO. [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Electrolux — not working

for last one week, tried their no. always executive busy tone was on twise they picked up heard my complaint but did not give me complaint no. because server down. At last on 18th April gave me complaint no.[protected], and thereafter no one taking call. It is disgusting on their part and I recommend a very strong action against them including Consumer Forum . being an advocate it is my duty to set them right.

my mob. no [protected], and iwill request other customer to call me so that i can do my job well and expose the company after sale services.
I'M FROM PONDICHERRY MY FRIDGE IS NOT WORKING, KINDLY SEND ME AN TECHNICIAN AND MY CONTACT NUMBER IS --- [protected]

Electrolux — Refrigerator unfit for use.

I have purchased Exectrolux 244 lit refrigerator from SHUBHAM, The Electronic Shopes, 1st N block, Rajajinagar, Bangalore-560 010, bearing Bill No. 606 dt.05.06.2009.

From the day of installation the refrigerator was not working properly. The Vegetable & Fruits gets decayed & Milk gets sour very fast.I have reported this on the first instance when the sevice engineer came for installation.

Not satisfied with his services & with the same compaints persists, I have approached the customer care with compaint No.PAN [protected] dt.15.01.2010 .

Even after repeated repairs, there is no improvement in working condition. Again I have approched the higher authorities through phone
& lodged compaints to the custormer care with No.PAN [protected] dt.
10.04.2010.

On the basis of the above compaints, one person attended on 12.04.10, and not satisfied with the equipment another person attended on 13.04.10 and finally another service engineer who have attended for the Third time on 15.04.10 he had accepted the non performance of the refrigator and informed me for a replacement of a new refrigerator subject to the approval from his higher authorities in about 10 days.

FOR YOUR KIND INFORMATION I CANNOT WASTE MY TIME & MONEY ANY MORE, IF YOU DO NOT COMPLY AND RESPOND TO THIS MAIL , I SHALL TAKE FUTURE COURSE OF LEGAL ACTION.

Thanking you,

R.Vinaya.
my refregarator is not working properly.i purchsed it 6 years ago.service engineer have told that, compressor is not working and it has to be change.many other refregaratos of other companies are working for years together, but when coming to your product.it is the second time for me to face problem like this.for just 6 years it worked. hence i request you to look farword my issue.and please make it to come under warranty or make my refregator to work.

Electrolux Refrigerator — NO COOLING

ELECTROLUX REFREGRATOR, MODEL ER-45 PURCHASED ON 24-2-08 FOR RS.28000/- FOUND DEFECTIVE SINCE THE DAY OF INSTALLATION AND ASKED THE DEALER M/S.NEXT RETAILER SHOP, SECTOR-14, OLD DELHI-GURGAON ROAD TO REPLACE THE DEFECTIVE PIECE WENT INTO DEEP EARS.
THIS MACHINE TROUBLING REGULARLY AND THE MANUFACTURER NOT TAKE CARE OF OUR COMPLIANT SERIOUSLY. ON THE BASIS OF ONE COMPLIANT "NOT WORKING" - NO. GUR [protected], DATED[protected]; THE COMPANY REFILS ITS COMPRESSOR GASS FOR FIVE TIMES, BUT IT STILL FOUND NOT WORKING. WE FACE HEAVY WASTAGE OF FOODS AND OTHER ITEMS IN THIS SUCH HOT SUMMER. ALL THESE TIMES (FIVE TIMES)THEY WERE SENT INEXPERIENCED WORKERS TO GET REPAIR THE MACHIN AND NOT YET ABLE TO REMOVED FAULTS.

IS SUCH REPUTED INTERNATIONAL COMPANY LIKE ELECTROLUX CAN NOT SOLVED A CUSTOMER PROBLEM. HOW THEY DONE UNSUCESSFULL REPAIRS REPEDITALY FOR FIVE TIMES AND STILL NOT ABLE TO SET RIGHT THE MACHINE TO NORMAL WORKING.
PLEASE NOTE THAT OUR COMPLIAINTS SHOULD BE SERIOUSLY SOLVED AT THE EARLIEST. OTHER -WISE WE SHALL MOVE TO CONSUMER COURT FOR OUR LOSS AND MENTAL AGONY.

ANOOP RAJ,
C2-735,PALAM VIHAR,
GURGAON-122017.
[protected].
DATED:[protected].
No Cooling,

Gud morning Sir,

I have been facing no cooling problem from past 2 months...Your after sale was very poor. There is no response from your local service center. I complained there for several times, but all the time there is no response.Its my humble request plz pay attention to this complaint.

Your Customer,
Subodh Sehgal
12/221, New Vijay Nagar, Sehgal Niwas,
Jalandhar -144001
Ph No.[protected],[protected]
Electrolux Refrigrator 235 liter ozone premium .
seriol no 52006840 Commpresser no B 5654614 Refrigrator no cooling. plz solve the problem.


regards
Jyoti kori
c/o Prakash kori
rafi ahamad kidwai ward no 15 behind maszid roshan nagar katni
pin 483501
mobile - [protected]

dear sir,

help and solve problem
The apathy is appalling!!!

Electrolux refrigerator — compressor faulty

We purchased electrolux refrigerator on[protected] and it failed[protected]. It covers 5 yrs warrnarty.the service person came saying the compressor is ok,and filled the gas and charged rs.1100.But it did not work,the next day he came saying compressor is faulty.and has not turned up till today.Any solution???? pls let us know at
[protected]@rediffmail.com
there is recurring problem of cooling in th refrigeration. aftere complaint & repaired [paid rs.1000/- for timer & service charges] the refrigerator again it gone bad. not cooling properly. still i am suffering faultu fridge in this peak summer.so pls solve the problem immediate.
name, add, & contact no.:jitendra bandekar, b/2, satayam apt., raveshia park, gidc, vapi-396195, tal.pardi, dist. valsad, Gujarat. [protected].

Electrolux — Missing products

Dear Sir/Ma'am,
I bought an Electrolux oven having a capacity of 25lt from
'Saravana Selvarathnam,
Vessels,
Home Appliances and Furnitures,
Chennai'
They took our residential adddress and said that it will be delivered at our residence.The delivery too wasnt free of cost.And then when it was delivered we noticed it wasnt a sealed pack.They had sealed it temporarily and delivered it.We didnt open because they had to come for a demo but our repeated reminders too didnt result in that.We went to their shop too continuously for the next 6months or more but to vail.Moreover the recipe book,microoven kit and the grill too were missing.We request u to take action so that a solution can be found.

do contact me at "[protected]@gmail.com" or [protected].

Thanking you,
Sangeet Ghosh
I am fed up of the recurring problem of cooling of the refrigerator.After giving numerous calls to the service centre one person turns up who replaces the parts namely timer, bimetallic and fan motor but the cooling gets worse.We have paid Rs. 2180 as repair charges also.Earlier the freezer compartment was getting cooled now that to has stopped.

I am facing this problem for the past one month.It took 20 days for the service person to turn up. I wonder when the fridge will be in working condition.

Moe over there is no electrolux dealer in Cuttack-BBSR, because of its total failure. I am very dissatisfied with the fridge and even more with the service. I feel badly cheated.[protected]Name -Mr.Paramjit Singh, Tulsipur, Hindol Campus, Cuttack, Orissa.Ph. -[protected].

Electrolux- Refrigerator — Compressor changed 4 times but still fridge not working

I have purchased a Electrolux referigator last year.... since than it has been repaired thrice under the name of compressor.... now again the compressor is not working... ad those people are not ready to replace the fridge also.... Inspite of my repeated complaints tohse people dont take any required action.... I am planning to lodge a complaint under Consumer court.... Hope they would help! My complaint no is - JOD [protected].
we have a elec.double door freeze model no :ERP245FF purchased 3 years back.since last two months water coming out of freeze, complained several times to your local dealer but they said tht this model is absolute so part(water bowl) is not available...and my complaint remains unsolved.my l.l no :[protected].gandhinagar.gujarat.yur prompt response require to regain trust on ELECTOLUX BRAND.
Dear sir,
My Eletrolux refrigerator is not working properly since last 3 months .inspite of many complaints problem is not resolved out is this the service you give to your customers .this is horrible .your company does not have spare parts for three old refrigerator a person cannot change products after three years.please look into the matter .my contact no is [protected].
Regards
Ruchi
I purchased Electrolux Refrigerator in june 2008 from a local dealer. I started facing problems from August 2010 with the product as its cooling not comming we complaint the service centre, for local. now we have find out problem in refrigerator compresar is not work he is in under warrant of 5year. so pls. resolve the problem immidate.

Rgards,

Hemant Sharma
G - 5 Chander Nagar
Near Sai Mandir
Delhi - 110051
Mob : [protected]
I Hemant Sharma purchased Electrolux Refrigerator in june 2008 from a local dealer. I started facing problems from August 2010 with the product as its cooling not comming we complaint the service centre, for local and they demanding Rs 1000 /- For Compresar Repairing now we have find out problem in refrigerator compresar is not work he is in under warrant of 5year. so pls. resolve the problem immidate.

Rgards,

Hemant Sharma
Advocate ( Delhi High court)
G - 5, Chander Nagar
Near Sai Mandir
Delhi - 110051
Mob : [protected]

Electrolux — DEFECTIVE PRODUCT

I have bought a Electrolux make Refrigerator on Jan'2007. Since then the product started giving various problems. A complain was lodge on mid of 2007 and it was attended by service centre so called engineer. They took it very lightly and said no problem at all, though there was tremendous sound from the refrigerator. Again on 2008 I have to lodge complain for overflow of water behind the refrigerator.The same was attended by Engineer and have suggested to change the plastic tray as ithas melted due to over heat from the copper pipe fitted behind the refrigerator. The engineer has also charged for his visit and the plastic tray. They have changed it after a lapse of 15 days and have fitted a smaller size then that of original. On being question why it is small they replied the this is only available and so they fitted the same and no problem will arise. After one week again they have to be called due to overflow of water. This time they have said that the tray is smaller and they will change it only after one week and so they did it. It was during that period that the service engineer told that due to heat from copper pipe the tray was melted and resulten in change of the same with payment as this is plastic material and there is no guartantee in plastic material. Thereafter, again this month i.e 19th July'10 I have to lodge complain as there was no cooling in the refrigerator and water started flowing inside the machine. They have attended on 19th July'10 and have charged Rs.1735.00 as to fill gas and change of pipe which has been choked due to shifting of refrigerator. This is not at all mentioned in the manual. The Engineer have told so and has confirm that he will change the thing within 2 days, but till 24th July no one attended and hence I have to complain again and the same was rectified on 25th July. But on 26th July it started giving the same problem.
Now, it appears from the version of the Engineer that the Refrigerator itself was a defected one which was supplied by the delear of Electrolux either intenionally or without the knowledge of the delear. I therefor request to kindly get rid of this and company may be asked to replace the refrigerator and free of cost so as to enable me to use without any hassel.
Thanking You
Yours faithfully
Debotosh Deb Roy
A-1003, Apna Villa
Plot No:23,Sec-10,Dwarka
New Delhi-110066
Ph:25074620 / [protected]
I have been complaining about cooling problem of my electrolux refrigerator but all to the deaf ears. the technicians visit once in 2 months and then disappear. but today when a technician visited my house he without seeing the problem or even the refrigerator asked to first pay Rs.250/- his service charge... i must have spend atleast rs.250/- on calling repeatedly from call centre to service centres. when i refused the technician asked me to dial a number for him and handed over the phone to me and on the other side was a lady who started speaking to me in high pitch and demanding rs.250/- first or else she said i can take her to consumer forum and she will deal with me there. one that the after sale service is so poor tha tthe technicians visit us after umpteenth calls and then we are asked to shell out rs.250/-and then trace them the number of the service centre (from where the lady spoke rudely) is 64572352. electrolux knows marketing products and after sale service is so poor + they enjoy humiliating customers.

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