[Resolved]  Electrolux Washing Machine — Spinner not working

Electrolux Washing Machine — No repairing done after 8 months

I have benn a user of fully automaic washing machine for the last 10 years.Previously I was at calcullta , for the last one year i am at Satna (Madhya Pradesh). Around 8-9 months back my machine got a problem , then i called up local service centre of electrolux, the servicemen came and after looking the machine relied that a part is going to be changed and it has to ebe brought from indore. After regular follow up he didn't turned up again , tehreafter after 4-5 months back he came along with another person and replied that the part which he carried along iwth him, is infact, ok and anothet one is to be replaced, whcih agoain have to be called up from Indore. Now that issue is also 3-4 months back and he is not coming back or responding.

I doubut where after so much harrasement whether if, at all, the machine is going to be repaired or?

pl reply

I had purchased an Electrolux Semi-Automatic Washing in June 2007 from M/s Standard Electricals, Chennai.
Though the spinner is rotating it is not squeezing the water out of the clothes.
My complaint through your Customer Service Cell over telephone last time was attended to after 1 week and that too after following up with the Senior Officials for 3-4 days.
I hope my complaint would be attended to within a reasonable time since it is within the warranty period.

My phone number is [protected]

I had purchased Electrolux washing machine model EW 1045 F in 26.4.2002 from viveks showroom in Bangalore. Now the problem is when the washing machine starts spinning, the door is immediately got opened itself and the washing machine itself got stop. I checked the support feet are resting firmly on the ground, distribution of the clothes inside the drum and also the load of the laundry. Everything is ok. But there is no positive results.
Give me some correct suggestions for this problem.
Thank you,
vinothini.

Dear Sir,

I am also facing the same problm with the spinner and the complaint has not been attended so far despite numerous complaints with Mr SN Khan Manager Services. The Complaint unresolved till date.
I may be contavted at [protected] and [protected]

i own an Electrolux washing machine model: EW 1045 F which i had bought on 28th february 2001 from Quilon radio Service Traders, Kollam, Kerala.I had been completely satsfied with the product and service so far but recently about a month back it started making a odd sound when the drum rotates as if it is scraping something when it rotates.I called the service centre and their man said the problem is with the needle bearing but they said they don't have the spare to replace it with.Initially they had assured me that they would get the spare from the company and repair it but later on they kept saying that the needle bearing reqiured to service my machine is not available and they would try to get it.But about a week back when i contacted them they said they have the needle bearing but they don't have the water seal which they say is also required to repair my washing machine.All this time they kept offering me to buy a new machine which honestly i can't afford to buy right now.Please look into my matter as soon as possible, i do not wish to replace my machine as i was completely satisfied with its performance till this problem arised.My contact number is [protected]
thanking you

with regards,
-Vignesh.B

I fully agree with the Complaint as I 'm also riding on the same boat.

Washing Machine Model Electrolux W/M EWE 702TCGO

The above mentioned semi-automatic washing machine was purchased by me on February 16, 2007 from the Company's dealer Fair Deal Electronics, Rajapuri, Dwarka, vide their invoice no. R2958/06/07 for Rs.6800/-. The Machine was defective and sub-standard as it is evident from the fact that the first complaint was made just on the first day o[censored]se i.e. February 21, 2007.

Since then I have lodged 14 complaints during the last 18 months and for the same complaint only. Not only the machine was of sub standard quality the customer service provided by your company was also far below from satisfactory level, as some of the complaints were attended more than a week after the date of complaint. Moreover, the dealer was least helpful.

We tried to speak to some of the senior officials in the Company including Mr. Sanjay Jaitley on March 25, 2008, though they assured me of some solution to the problem but we have not received any positive result of the same.

Now the Warranty period of 24 Months is going to expire soon, and after that I will be left with a machine on which I’ll have to spend my hard earned money virtually every month to ensure that it keeps on functioning.

My Complaint History is given below.

First five complaints were lodged through dealer so we do not have the complaint no.

6. Complaint No. : 70323556
7. Complaint No. : 70714532 dated 14th July 2007
8. Complaint No. : 70424008 dated August 3, 2007
9. Complaint No. : 7098336 dated September 11, 2007
10. Complaint No. : 7105367 dated October 9, 2007
11. Complaint No. : 711845 dated November 2, 2007 (attended after 12 days)
12. Complaint No. : 242105/[protected] dated March 24, 2008
13. Complaint No. : 5A[protected] dated July 21, 2008
14. Complaint No. : 5A[protected] dated September 6, 2008

Electrolux W.M. Classic 7-2 — Quality complaint of Washing Machine

Sir,
I purchased a washing machine Electrolux W.M. Classic 7-2 Sl.No.[protected]PNC[protected] on dated 20.07.2008. The problem of water leakage occured on 30.07.2008 i.e. only after 10 days. I lodged a complaint to authorised company workshop. They have repaired 4 times since then.
I am very sorry to inform you that leakage of water from washing tub through drain pipe is still facing by me at the time of washing the cloths.
You are therefore requested to please take necessary step to solve my problem at earliest.

Your faithfully,


Munish Bhardwaj
204/191, Ram Nagar, Krishna Nagar, Mathura

Electrolux Washing Machine — not working

not working

I had purchased an Electrolux Semi-Automatic Washing in 2005 from Navrang, audio Video(P), delhi.

Though the spinner is rotating it is not squeezing the water out of the clothes.

electrolux/washing machine — washing machine

hi sir,

i bought a electrolux washing machine from next retail shop on dec 29, 2008 but it stoped working on jan 22, i raised a complain against it on next date to customer service but from that day onwards they are ignoring me by giving so many excuses thet with 2 days it would by completed. but nothing has happened. pls advice.

not working properly, one person has came and see the mishine, the problem is about capasitor, he told to me we will back in next week still he has not given replly, gis mobile no is [protected], please give reply as early as possable

electrolux/washing machine — no customer focus, no cara

We are using ELECTROLUX washing m/c from last three years.Three month back rotor was not working and when we complained (complaint no.[protected] in electrolux in this context they send the service personnal in jaipur Mr.Shahnawaj ([protected]). He said that gear box of machine is not working so we have to chage it and i will change it tomorrow but he didnot come and when we contacted after two days he replied in very wrong manner that this part is not ready in our stock & I will replace it with in 10 days.After one month we contact again in company office then they replied that this part is not making by company these days so we can not repair your washing machine.Then we tried to contact the service head but the service guy was threatening that he can not do any help.Now what we have to do?

If company like ELECTROLUX didnt have good service & its parts availability then one day ELECTROLUX will be out of market.I sincerely advice my friends & collegues not to buy ELECTROLUX.

Dear Sir,

One electrolux washing machine was purchased on 3.11.2006 & now not working.Complaints lodged to Phone No[protected] repeatedly.On 13.08.09 one Technician (?) visited my place.On suspicion I asked for his Identity card of servicing company.But, the technician ran away by jumping my boundary wall.The matter was later reported to local police station.

Suggestions:
The servicing company should be advised to attend customers promptly& provide identity card.

Electrolux Washing Machine — NEEDS REPAIR

RESP SIR
WE HAVE WASHING MACHINE ELECTROLUX MAXI CLEAN WHO HAS SOME FUNCTIONING PROBLEM AND NEEDS REPAIR BUT WE ARE UNABLE TO GET IT REPAIRED AS WE ARE LOCATED IN DISTT KANGRA HIMACHAL PRADESH PLEASE GUIDE US HOW TO GET IT REPAIRED
RAJEEV SHARMA VPO NEHARAN PUKHAR TEH DEHARA
DISTT KANGRA
HP
PHONE NO[protected]
[protected]
[protected]

Electrolux — electrolux washing machine

sir
mene 06-11-09 ko eleclrolux co. ki ek washing machine kharidi thi wo lagbhag 3 mahine se bilkul band padi he.
kripya usko turant sahi karwaye.

Bhikam singh s/o Sri Dalchand
mohalla Damapur Gadarpura zila Dholpur Raj.[protected]

Electrolux Washing Machine — not provide service on time

Hi,
I have bought Electrolux Washing Machine in April 2011. I have registed my complain regarding washing machine is not working and found Motor needs to be replace before one month. I have called electolux call center for almost 20 times and taked 3 to 4 times with seniour executive but every time they have committed false or irresponsible answer. Even Service center are also not having attitude to talk with customer. It has taken 30 days eventhough having policy of replacing part within 7 days.
I have requested them so many time but they are not having process in place to give proper answer to customer.
my complain number is PAHM[protected] registed in Electrolux and as of now, they also saying more 10 days for this.
Everytime they have committed some days but not happended for dispatch part like motor taking more than 30 days.