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[Resolved]  Emirates — Ccomplaint about Emirates

Below mention complain is sended to emirates via e-mail on there customer care offices in new york and regular e-mail address given on there website on march 3 and 5 2008 respectfully, but no action has been taken yet.kindly look into the matter.

thanks

Dear Emirates:

Reference : OUR TRIP THRU FLIGHT NO. EK511 (DEL-DXB) CONNECTING WITH EK203(DXB-JFK)

I JAGWINDER SINGH SAWHNEY, my wife, GURPREETA KAUR SAWHNEY, my 6 yrs. son RISHIPAL SINGH SAWHNEY & my infant daughter MANNOOR KAUR SAWHNEY had travelled in the above flight on 28th feb and 29 feb 2008 respectively.

1. first and foremost i would like to bring to your kind notice that we had reached to dubai in flight EK 511 on 28th feb, 2008 afternoon and we were to take the connecting flight from dubai to new york (jfk) at 2.00 a.m. 29th Feb, 2008 in EK203. When we had booked the ticket we had been told as we are having the more than 4 hrs. hault in dubai we will get a hotel facility for rest and food will be served there. but when we reached we had been clearly refused for the services only food coupons had been give on our boarding passes. Even after my wife had requested as i had a suspected angina pain due to restlessness no help had been rendered towards us by EMIRATES staff in dubai airport somehow my wife took me to airport medical center herself and i had been admitted their for 4 hrs and all tests like ECG, BP and more had been done their. then my wife decided and we took a room in DUBAI INTERNATIONAL HOTEL in the airport itself.

2. We had clearly given a request for INDIAN NON-VEG meal(same has been confirmed on your indian emirates customer helpline on 20/02/2008)ur both the flights, when we were travelling in EK 203 to JFK in our first meal he had been served BEAF which was a BLUNDER and this had hurt our religion, when we had asked the cabin crew staff the lady had clearly told that this is the only food we should be eaten if they will be having any food extra with them then only they will change the same, unfortunately they were not changed the food and my wife and my self slept without food in the flightl. Even when my infant baby was thirsty we had asked for a glass of water before 45 minutes of landing of the flight the crew staff had told us that they even did not have water anymore to serve and at the same time they had served juice to a english couples son. The cabin crew staff of 203 was very un-courteous and rude they do not know how to talk even they were behaving as if we are

traveling in flight on their sympathy. In the flight so much of partiality been done as our children were hungry and we had been asked for some chicken burger and juice and they clearly refused and in front o[censored]s they had served the same to ARABIAN AND ENGLISH PASSENGERS FOR THEIR CHILDREN AND FOR THEMSELVES.

I WANT TO ASK WHAT KIND OF CONCERN AND SERVICE IS BEING RENDERED BY AIRLINE TO THEIR TRAVELLERS EVEN AFTER THEY HAVE BEEN TRAVELLING WITH THEIR SAME AIRLINE, IT IS REALLY SHAMEFUL FOR SUCH A ESTEEM AIRLINE FOR THEIR COURTEOUS SERVICE WHICH THEY CLAIM THE RENDERED TO THEIR PASSENGERS. IT WAS REALLY PAINFULL AT THAT TIME FOR US WHEN OUR CHILDEREN WERE SITTING WITHOUT FOOD IN SUCH A LONG JOURNEY AND OTHERS WERE ENJOYING BECAUSE THEY WERE ARABIANS AND ENGLISH AND WE WERE INDIANS. I AM SURPRISED TO SEE THE SERVICES OF SUCH A ESTEEM AIRLINE.

EIRLIER MY VIEWS FOR THIS AIRLINE WAS THAT THIS IS THE BEST AIRLINE WE HAD EVER TRAVELLED IN, BUT I AM SORRY TO SAY THAT THE STAFF OF THIS AIRLINE SERVE BETTER TO WHITE COLOUR PEOPLE OR THE PEOPLE OF THEIR OWN COUNTRY, THIS FLIGHT IS MEANT FOR ONLY ENGLISH AND ARABIANS. AS WE ARE HAVING OUR RETURN TICKETS ALSO IN THIS AIRLINE I THINK WE WILL NOT BE ABLE TO TRAVEL IN SUCH A FLIGHT WHERE COURTSEY BEEN GIVEN ONLY ON PAPERS.

Now we will take up this matter legally and forward you the further correspondence through our legal counsultant soon.

Kindly see that no body should be harrassed like they way me and my family has been harrassed mentally ad physically too.

As we are in USA for some months we will be contacted for further correspondence or reply in usa.

Jagwinder Singh Sawhney

C/o Avininder Singh

50 Amara Lane

Westampton

NJ-08060

USA
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet

Comments

Dear Emirates,

I dont have any problem with your services, very much satiesfied but the thing is that i forgot my Sun Glasses in Flight(EK512) Dubai To Delhi on 14th Feb time of Dept from Dubai (10:45PM(Dubai Time) and arrival at Delhi 2:35 PM(Delhi Time) Seat No. was 47 f Economic class. please send my sun glasses at my address 9/3737 Dharampura Street no. 4 Gandhi Nagar Delhi-110031.

My contact number is [protected].

Thanks & Regards
Vikesh Kumar
Emirates has poor broken baggage service. Its been 4 months, yet i have not received the cheque. fed up with the service & no proper response...

Thanks,
Sivam.M
[protected]
Hello,

As I was in Dubai Airport yesterday, they told me, that my flight is overbooked. I was in time by check in.

I discussed with the emirates staff there and they didn’t give me a reason.

At length I get my boarding ticket after strong discussion.

I didn’t have a pleasant journey and I don’t know to look forward to taking care of your travel bookings in future.


Booking reference IHRVLN
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This was my business trip to Malta for a conference. The hotel, meetings and conference fees were booked about a month back. My tickets were issued on Emirates from Bangalore to Dubai then Dubai to Malta. My Bangalore flight was to leave at 4.15 am but unfortunately due to bad weather it got delayed by 1 to 11/2 hr. This was something expected from any airlines, which I can understand. My connecting flight had 2 hrs gap, so I informed the Airhostess to inform my connecting flight accordingly. The Airhostess told me that since the connecting flight is Emirates they will definitely wait. Although, I had a boarding pass issued I was worried about missing the flight. My flight landed at 7.40 am and my connecting flight was at 8.15 am. I went running, did my checking and I was at the counter at around 8.14am. The flight was there. I showed my boarding pass and they shocked me by saying that the flight is full. I told them that there is no connecting flight for Malta on that day and I will be missing all 11 business meetings. This will be a big loss for our company and I have to go to Malta. Instead they said that I came in late and I don't have any rights to scream. This annoyed me as I did not reach late it was their Emirates flight which got delayed. I told them that I will sue them for this behaviour. They said that I can sue but they will not take me in the flight. I was holding the flight for 15 mins but they told me to go to the transfer office and then the flight took off.

There was no point in shouting anymore as I was in their country and my flight left Dubai. I went to the tranfer counter. I was standing there in a `q' for 1.30 hrs to get the hotel voucher and next day flight boarding pass. Then again I stood in a line in a hotel for 2 hrs without water and food for hotel room as there was no vacant room.Next day I took my flight to Malta. Went around apologising my customers.

I want to make a serious complaint to Emirates. Please help me with their contacts.

Thanks.
Hi

I am one of the Emirates victim.This month flewn from Singapore by Emirates 405 Singapore Dubai, Dubai to Germany by Emirates 59. To fly with only beautiful Uniform is not good enough.The service
from the Crew was extremely bad, served expired food on board, short of crossant on board. It would be nice if Emirates Management look into it before its too late.The flight smells.I paid so much just to fly, i dont expect to fly in the dirty cabin. I am too dissappointed to have this kind of service in the international
level.I have read lots of comments which the Management did not responded.You dont have to respond my mail, just read and streghten the level of your bad service, that is good enough.
Emirates does not have any customer service details or contact details for consumer complain on their website. Will you beleive this...
just to inform you all I got hold of emirates customer service details for India. Please note the same as below.

Bangalore no.:[protected]
email id: customeraffairs.[protected]@emirates.com
i was flaying with my family from jnb to khi on 30th of march with ek762 and my next flight was ek604 for khi and i had my ticket from khi to lhr at 08.00am with air blue ed402 reservation no GRSFCACK but ek762 delayed us and we miss our next flight ek604 for khi and also we lost our air ticket becouse of emirates and we wait so long at dubai airport with small children and our all plan was disturb becouse we was going to lhr attend the weeding after reach khi after long time we waited again for babby troly emirates send the troly wiyh next flight not with our flight which i booked from jhb to jhi than i bought new PIA ticket for lhr at 03.00pm and payed again around 20000.00 ruppees and my children also sick

Emirates — Always make us wait for vehicle in Dubai

Every year at least five times I travel by emirates.last two years when i arrive Dubai iam asked to wait for vehicle to the hotel.MInimum half an hour iam forced to wait.After a tiring journey being a lady waiting so long is a big punishment.I request the authority to inform the staff who is in charge to solve this problem.
To all authors;

If you intend to fight for the compensation or for the refund seriously,
you can introduce with the basic requremnts for complaining via this short link:
https://tinyurl.com/yx9qt7ax
or
you can forget about the claim in practice.

Such are the civil aviation rules in Inida and outside India .

Oleg G
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
email for the request along with documents :
aryan(at)vivaldi.net

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