Entabeni game reserve,Sterkrivier — awards and verification

i recieved an email that says my name is on pending prizes and therefore i was told to check if the numbers that is given to me matches with the one i have, yes it does match but i can not find the way of claiming this because they say if it does match the pending prize will released to that person. what can i do to sort this out because i'm getting worried now. all my family depending on me to win this so please tell me that is true and tell me what to do. i've tried everything but nothing shows that i can get this chance of winning.