Esbeda — Esbeda bag - peeling leather and bad after sale service

 
2 Reviews
400070, India
 nelmamathias
I purchased a Esbeda bag from R city Mumbai on Feb 2013. Within 3 months the edges of the bag started peeling off. As the bag was within warranty i gave the bag for repair at Esbeda store Phoenix market city Kurla. After taking 2 weeks for repair, I was horrified at the quality of work done. There were gashes on the clip of the bag and the repair finishing was wore than a cobbler's job. When pointed out the store manager mentioned that they will send it back to the factory for repair and assured we will get better finishing. After another 2 weeks the condition of the bag had worsen, to top it all the store manager was too loud and rude in communication.He said "This is all the service and repair you get in India". I am very disappointed with the quality and after sales service provided by a Brand "Esbeda". This was not my first purchase but surely my last post this horrifying incident.

Complaint Status


[Sep 26, 2013] Esbeda customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Esbeda — Wearing out of the bag

I purchased a bag from Esbeda peddar road outlet on April 13, 2015. I started using it from June and the material is already coming off. Not the kind of quality expected out of Esbeda. What should be done ?

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    Esbeda - Esbeda bag - peeling leather and bad after sale service

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    Company:Esbeda
    400070
    India

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