Comments
Esbeda handbag — Defective piece
Bought a hand bag from Esbeda Oberoi mall one week bag. The zipper has come off the track. The dealer refuses to do spot exchange. They want us to deposit the bag spend couple of hours travelling. Cool our heels till the bag goes to factory for repair and again spend time travelling to collect the bag. And all this harassment for buying a branded product from a decent outlet. The least that is expected of them is spot replacement. I purchased a Esbeda bag from R city Mumbai on Feb 2013. Within 3 months the edges of the bag started peeling off. As the bag was within warranty i gave the bag for repair at Esbeda store Phoenix market city Kurla.
After taking 2 weeks for repair, I was horrified at the quality of work done. There were gashes on the clip of the bag and the repair finishing was wore than a cobbler's job.
When pointed out the store manager mentioned that they will send it back to the factory for repair and assured we will get better finishing.
After another 2 weeks the condition of the bag had worsen, to top it all the store manager was too loud and rude in communication.He said "This is all the service and repair you get in India". I am very disappointed with the quality and after sales service provided by a Brand "Esbeda". This was not my first purchase but surely my last post this horrifying incident.
After taking 2 weeks for repair, I was horrified at the quality of work done. There were gashes on the clip of the bag and the repair finishing was wore than a cobbler's job.
When pointed out the store manager mentioned that they will send it back to the factory for repair and assured we will get better finishing.
After another 2 weeks the condition of the bag had worsen, to top it all the store manager was too loud and rude in communication.He said "This is all the service and repair you get in India". I am very disappointed with the quality and after sales service provided by a Brand "Esbeda". This was not my first purchase but surely my last post this horrifying incident.
leather purse — misplace the leather purse
i am puchasing a purse from shop no.25 chander nager market alambagh lucknow in my purse has simle defect then i can given my purse to shop keeper for repairing my purse but at this time he was not retun my purse nor money.i am encolsed a copy of the receipt. please consider my complain .