Esbeda — Esbeda bag - peeling leather
I had bought an Esbeda handbag worth Rs. 1995/- for my wife about 6 months back from your Santacruz - West showroom.
But to our dismay the bag bought by me was unused and was kept as it was given from the store, when my wife removed to use the bag the leather of the bag started peeling off without even putting it in use. I took the bag back to your showroom where your store manager forwarded me to Mr. Jayesh shah. Then, as directed by him, I left the bag with the store personnel to be sent to him at his office. It been a month now that the bag is with the company and have been following with him on the same.
It is very difficult to learn that Esbeda which is suppose to be an international quality brand, has very poor customer service. It's a pity that Esbeda is ruining its potential to come up as a leading brand in Handbags given their pricing and variety in designs by selling inferior quality stuff..
I hope the brand (only if it can be called so) holds some responsibility for its poor quality product and replace it.
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