Eureka Forbes / Amrit Water Filter & Storage Unit — Spare Parts at very High Cost (No market control)

Address:

Mumbai City, Maharashtra

I has purchased Eureka forbes Water filter storage unit-Amrit Model at MRP (Rs.1800) Set contains:Bottom, Top, seat, Top cover, Tap, 2nos of filter kits. The item is given Warranty for 18 months along with bill.
During the usage bottom unit got damaged after 6 months from date of purchase.
Soon we intimated Eureka forbes offices at Thane & Dadar. After repeated follow up made, finally on 17, Aug 2012 Dadar office has arranged for bottom storage unit (made of plastic body) threw its dealer at Dadar East.
I had carried old cracked bottom unit also for replacement, prepared for paying said unit charges (Rs.300) But the company representative told that unit cost is Rs.680, which very costly & don’t worth. As examined the dealer has shown the cost of item is Rs.261 originally as per bill claimed for Octroi. Also shown Octroi reciept & goods transfer slip from its warehouses to dealer office.
The dealer told me, Eureka Forbes is billing to dealer/customers for Rs.680 (More than 50% of cost of the product claimed as per Octroi). So Please examine my problem, As you know sir – “normal plastic unit any where in india will never cost such high”
Contact No: [protected]
E-Mail: [protected]@mazagondock.gov.in