[Resolved]  Eureka Forbes / Aquaguard (Aquasure) — Very Bad Product & Service

Sir,

I had purchased one Auqa Sure ( Non-Electric ) water purifier product from M/s Eureka Forbes on dated 11/11/2008 to sucure my family from getting better drinking water, But the water filter started giving problem from the very next month and the same was informed to the M/s Eureka Forbes office in Kolkata, They had send there staff and got the problem solved temporary, again it started giving problem after a month, They send staff again on my request and solved the problem, It happens twice in 3 months, The same problem started around 20th April 2008, Again I called the office in kolkata where I am residing no response was given, Therefore I call the help line Phone Number # 39883333 on 24th April 2008 and was given a complain reference no. 80286917, after that on 26th a staff called from the company at my residence saying that he is visiting today and he visited at around 3:00 p.m, but we were suprise to hear from him about changing a carbon filter which will cost Rs 900/-, After hearing this I asked him whats the gurantee that if I pay you Rs 900/-, after that we will not have problem for 1 year, He replyed by saying that you might have to change this every 2 or 3 months, Then I refused to pay him for repairing and asked him to leave as it is after that no response or action has been taken by the company .

As everybody in the market is aware that Hindustan Unileaver is also selling the same product at Rs 1800/- and giving free service for 1 year,

I have purchase this product for Rs 3400/- to make sure that I had purchased the best company product of M/s Eureka Forbes
not even 6 month this product gave me proper service .

I requested the staff to Replace this product with new one but they denied, I also gave them a option to exchange this product with the Electric one and I was ready to pay the difference but they denied that too also .

Sir water is very essential for us and we need proper water for family and children, you can just see how this company is fooling around and cheating the consumer .
As a customer I would request you to take a serious action against this company so that they never think of launching defective product and cheat consumer .

Hope I will get justice after writing to you,

Isaac Baptist

80D Elliot Road
Ground Floor
Kolkata - 700 016
Mobile - [protected]