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[Resolved]  Eureka Forbes / Aquaguard (Aquasure) — Very Bad Product & Service

Sir,

I had purchased one Auqa Sure ( Non-Electric ) water purifier product from M/s Eureka Forbes on dated 11/11/2008 to sucure my family from getting better drinking water, But the water filter started giving problem from the very next month and the same was informed to the M/s Eureka Forbes office in Kolkata, They had send there staff and got the problem solved temporary, again it started giving problem after a month, They send staff again on my request and solved the problem, It happens twice in 3 months, The same problem started around 20th April 2008, Again I called the office in kolkata where I am residing no response was given, Therefore I call the help line Phone Number # 39883333 on 24th April 2008 and was given a complain reference no. 80286917, after that on 26th a staff called from the company at my residence saying that he is visiting today and he visited at around 3:00 p.m, but we were suprise to hear from him about changing a carbon filter which will cost Rs 900/-, After hearing this I asked him whats the gurantee that if I pay you Rs 900/-, after that we will not have problem for 1 year, He replyed by saying that you might have to change this every 2 or 3 months, Then I refused to pay him for repairing and asked him to leave as it is after that no response or action has been taken by the company .

As everybody in the market is aware that Hindustan Unileaver is also selling the same product at Rs 1800/- and giving free service for 1 year,

I have purchase this product for Rs 3400/- to make sure that I had purchased the best company product of M/s Eureka Forbes
not even 6 month this product gave me proper service .

I requested the staff to Replace this product with new one but they denied, I also gave them a option to exchange this product with the Electric one and I was ready to pay the difference but they denied that too also .

Sir water is very essential for us and we need proper water for family and children, you can just see how this company is fooling around and cheating the consumer .
As a customer I would request you to take a serious action against this company so that they never think of launching defective product and cheat consumer .

Hope I will get justice after writing to you,

Isaac Baptist

80D Elliot Road
Ground Floor
Kolkata - 700 016
Mobile - [protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  25 CommentsShareTweet

Comments

MY VACUM CLEANER DOES NOT WORK SINCE 03 MONTH BEFORE .NO ACTION TAKEN BY YOUR CUSTEMER CARE CENTRE THE SERVICE OF YOUR CUSTER CENTRE IS VERY POOR I AM NOT SATISFIED WITH IT
MY WATER PURIFIER DOES NOT WORK SINCE 2 WEEKS .NO ACTION TAKEN BY YOUR CUSTOMER CENTRE .KINDLY TAKE ACTION AS SOON AS POSSIBLE MY COMPLIMENT NO IS 85559596 DT : 15-09-11
MY WATER PURIFIER DOES NOT WORK SINCE 2 WEEKS .NO ACTION TAKEN BY YOUR CUSTOMER CENTRE .KINDLY TAKE ACTION AS SOON AS POSSIBLE MY COMPLIMENT NO IS 85354104 DT :[protected]
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Extremely Pathetic service, I wonder how they are still in the market, They should have closed down way back
Complaint No - CMP/271/GOA

My AquaSure water filter had stopped working and a technician repaired it on 12 June 2021 by changing the candles and a fuse. Payment of INR 1700 was made for the same.
However, it stopped working again on 18 June 2021. Since then I have been calling the customer service and they keep giving me the same answer, 'madam will call you in 5 mins'.

The madam who is supposed to call does not seem to have any time for customer complaints.

I have made at lest 10 calls to them on their customer care number and also to their head office in Vasai. However, no one has called back, no technician has visited and they have not even issued a new complaint number.

Very disappointed with this unprofessional approach.

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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