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[Resolved]  Eureka Forbes / Aquaguard Nova — No maintenance service despite paying for annual Maintenance

Sir,
I'am Dr Ashim Raj Ranafrom Darjeeling. I had purchased Aquaguard Nova while I was in Siliguri, West Bengal. On Jan 2007 I shifted my base to Darjeeling, WB. I informed the Service centre at Siliguri about my relocation and they provided me the Mobile number of service centre at Darjeeling. Upon contacting them, they came to my home & reinstalled the machine. Since my AMC was overdue I paid for 1 year AMC while in Darjeeling.
It is very regretful to say that I had paid the Annual maintainance charge on the year 2007. But till Date no one from the company has ever visited my home. My Aquaguard Nova Machine is not working since Nov 2007. On contacting the service centre, the mobile number does not exist. On contacting the Siliguri service centre a rude man insists that he is in charge of Siliguri only.
It has been more than a year since my water purifier is not working. What should I do? Recently, a sale representative came to my home to demonstrate a Vacuum cleaner from the same company. I told him about my problem & he promised to help me. Then a phone came from the service centre, Darjeeling and insisted on exchanging my Aquaguard with a new one. I denied and requested them to check my machine and repair it. After that there is no response till Date.
All relevent documents are with me regarding the machine. So I request to kindly do the needful so that I can use the products of Eurekaforbes in future without any hiccups, the failure of which will force me to take legal actions.
Thank u, Ashimraj
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

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WE HAVE THE SAME PROBLEM LIKE MR.ASHIMRAJ.ITS BEEN MORE THAN A YEAR OUR AQUA GUARD IS NOT IN USE.WE HAVE AQUA GUARD GOLD NOVA. THE PERSON WHO DOES THE SERVICING IN MIRIK CIRCLE NAMED PRASANJIT CAME TO DO THE SERVICING LAST YEAR AND WHILE INSTALLING AN IRON GUARD HE SPOILED OUR AQUA GUARD AND AFTER THAT HE HAS VANISHED.HE COMES TO DO THE SERVICING IN OTHER HOUSES AND HOTELS IN MIRIK BUT HE DOES NOT COME TO OUR PLACE.HE DOES NOT ATTAIN OUR CALLS AND WE HAVE TO SEND HIM A MESSAGE THROUGH OTHER PEOPLE IN WHOSE HOUSE HE COMES FOR SERVICING.EVERY TIME HE PROMISES TO COME BUT HE ESCAPES EVERYTIME WITHOUT SERVICING OUR AQUQ GUARD.WE HAVE CALLED TO THE SERVICE CENTRE NOS. IN SILIGURI AS WELL AS IN DARJEELING BUT THEY SPEAK SO RUDELY AND SAY THEY SEND A SERVICE MAN BUT TILL DATE THEY HAVEN'T SEND ANYONE. IT WAS A BIG MISTAKE TO INSTALL AQUAGUARD AND THE SERVICING IN MIRIK IS WORST.THIS SERVICE MAN NAMED PRASANJIT FROM MALBAZAR WHO WORKS FOR MIRIK CIRCLE IN SERVCING AQUA GUARD IS A WORST HUMAN BEING WE HAVE EVER MET.PLEASE HELP WE ARE FACING A LOT OF PROBLEM FOR DRINKING WATER.

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    Eureka Forbes
    Customer Care Service
    Customer satisfaction rating
    65%
    Complaints
    6640
    Pending
    910
    Resolved
    3909
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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