[Resolved] Eureka Forbes / Aquaguard Reviva — Pathetic Service and false statements while selling in the product | |||
To highest Company Official Eureka Forbes Limited ( Preferably to Head office which i do not have address) m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected] Sir 1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number [protected] was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA 2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok. 3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011. 4,About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right. 5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked. 6,Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier 7, Please be informed Bore water is 160 ft below and every time I use it fully , my powercharges will be high , and since metro water is available in plenty it is being used. 8,Further Reviva is able to change the water taste to better, so we went for it. 9,Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase. 10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief( absolutely who does not care for customer service) whose mobile number is [protected]. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded. 11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service. 12,Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM. 13,Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka. 14, I copied the above text, Arun [protected] , Ashok [protected], Ashok [protected], Karthik [protected], Senthil -[protected], Sekar -[protected] 15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come. I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY. PLEASE DO NOT BELIVE REVIVA , THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES. Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product. REGARDS Y.C.NARENDRA BABU OLD NO 5/2 NEW NO 17 AUDIAPPA STREET PURUSWALKKAM CHENNAI -600084 [protected]@rediffmail.com MOBILE NO [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Eureka Forbes - Aquaguard Reviva — Not fixing the problem since one month
I have purchased a RO water filter (Aquaguard Riveva) in 2009 and I have renewed the extended waranty for another year, it is valid till June-2011. I keep getting frequent problems with the system... within a year of purchase the filters has to be replaced, 2-3 months back the adapter has to be replaced, now there is another coil which is spoiled & getting heated due to which the filter is not working.... My customer ID is [protected], I have raised a service request with eureka helpline on 23rd March, req# is [protected], they confirmed the problem and they assured to replace it within a week, as there is no reponse from them i keep calling and calling the local service guys/manager every 2-3 days and they say it will come in next 2-3 days, finally again i called the helpline and they raised another request# [protected] on 13th Apr, they mentioned it will be addressed in 2-3 days... its almost a week no response and when i called again they are saying another 2-3 days and when i asked them if that is correct info they are not able to assure me... not sure how many days it will takeI have been buying a 15lts water can of Rs 45 each day... till now i have to spent around 27 cans of water (Rs 1200/-), Pls help me in getting the problem fixed and i want the company to pay me back the 1200/- as i have spent due to the delay of there service
Yes you are absolutely right. Even it is a bore water the Aqua guards efficiency is only up to 800 PPM/TDS i.e., the total dissolved salts should not be more than 800mg/ltr. In metro water the chlorine content will be higher than the compatible level of the reverse osmosis membrane. As a wholesaler of the same industry I can assure one thing they can give you an unconditional warranty of 36 months for that cost paid by you.
Ramanathan Marimuthu/Madurai.
+[protected]
+[protected]
Ramanathan Marimuthu/Madurai.
+[protected]
+[protected]
Dear Mr. Narendra Babu,
We have not heard from you for quite long. Kindly share your status.
Regards,
Eureka Forbes Team
We have not heard from you for quite long. Kindly share your status.
Regards,
Eureka Forbes Team
Dear Mr. Ramanathan,
We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you to share your status, so that we can get in touch with you and look into any pending issues.
Should you require any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you to share your status, so that we can get in touch with you and look into any pending issues.
Should you require any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Performance continues to be similiar to what Ramanathan said and i regret having spent Rs12000/ on reviva. I think they must give 36 months unconditional warranty
Narendra Babu
[protected]
Narendra Babu
[protected]
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Eureka Forbes, AquaGuard Total — Selling the product without giving bills
Dear Sir,I live at Banswara(Rajasthan). One day a guy, saying that his name is Ajay Gupta, came to my house and told that he is from Eureka Forbes company and selling its product for water RO system. He told that the RO water purifier is good and there are many offers for the product Auqua Gauard Total and they are like free servicing for whole life, free carrybags etc. He taken Rs. 5000.00 for it and said that the balance amount may be given next month. After getting full payment, he will give bill for that alongwith the other facilities like free servicing, carrybags. After that, one guy came to my house next day and installed the water RO system.
Next month when I paid the balance amount(ie on dated 5/5/09), I asked for the bill. He told that he will produce it within thee days as he has to manage it from Udaipur(Raj.). And he will give also the gifts. By that time, he has given me one rough estimate showing that he received the amount. After one month no one came. When contacted for bill, I was told that I will get it sooner.After so many contacts on Phone(mobile), he started to ignore. When I contacted on local address, I found that there are no one living on the address as they have shifted anywhere. From that time, 6 months has passed but I still unable to get the bill. I also catched one of there staff in the local marked, but I was convinced that I will get the bill very soon.
Now, I have not any bill for that, so no any guarantee/waranty is valid. No any service regarding timely free/paid servicing is being maintained.
As the guy was not responding to my phone no., so one day I tried to contact by other phone number, then he responded and told that very soon he will arrange for the bill.But all in vain. I feel cheated by one of great branded company. The phone no. of Mr. Ajay Gupta who was mainly responsible with his other assitants is [protected]. There were other mobile no.s too, but no one is working now. I don't know what to do. Please help