[Resolved] Eureka Forbes / Aquaguard Total RO — Total waste of money. Cheats | |
Hi The Eureka Forbes Aquaguard salesman said that this water filter will come for 14 years and will give sweet water. He never told that for 1 litre of water 9 litres of water will get wasted. Neither did he say we have to pay Rs. 3660 every year as AMC to maintain the aquaguard. Being lured by the brand, we bought the Aquaguard Total RO filter for Rs. 14500. It stopped working now and then and we called them continuously for service. But no response. We were forced to use can water again. Finally when the technician arrived (it was within warranty, less than 1 year), he said the filter has to be changed and it does not come under warranty and would cost Rs.3500. We were totally taken aback and asked whether we can return and get some refund money. He said you can sell it and get Rs.1000 back. So we will have to buy it for Rs.14000, but the company will get it back only for Rs.1000. This says how pricy it is and how useless it is. We then shifted to Chennai and thought we will put into use the Aquaguard. Maybe it is the Bangalore service which was pathetic. But in chennai after registering 2 complaints and following up with the technician several times, he came and said the water is changed and so the filter has to be changed and to use the water after wasting 4 times. We did the same and was shocked to see it had some chemical taste which was burning. We called up again and after several escalations, someone came and changed the filter. Now the water is totally tasteless. No sweetness that used to be earlier. Again the technician said the motor wire is loose and needs to be changed as it does not work now and then because of loose contact. (This was not diagonised by the Bangalore technician). But he never came to change back. In short, the service is completely pathetic. When I tried to escalate the issue to the manager. He was completely unprofessional, rude and not even listening. He told me "You listen. You escalated right? I will send a technician in 3 hours". We are working people and will have to wait for these technicians to come because they will work only 11 to 5 pm. If we buy the water can (Rs. 25 in Chennai, Rs.35 in Bangalore), it is much hasslefree, cheaper and taste is also sweeter. We feel so cheated. We also logged a complaint in the website, but no response. We just want to return the aquaguard and get our money back. If someone can guide us on this, it would be great. Regards Shanthi Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 34 Comments | |
Comments
Eureka forbes/ RO water filter — misbehaved with the customer
Dear sirWe bought RO filter for Rs. 11000 on 4th Nov'2010 from Kuldeep Electronics, Hall Bazar, Amritsar. We were promised by the dealer to get the system attached the next day only but till now it has not been installed. When went to his shop, he pushed us out of his shop just saying that why are we calling him again and again for the istallation. Please do needful action. We have also talked to the sales manager Mr. Brajesh in Chandigarh but no action has been taken.
RO Type water filters — wastage of water
Almost all RO water filters advertise of supplying purest drinkig water, but the design is not fully revealed. The filter works on filtering water by the process of OSMOSIS through a membrane.For providing a mere 5 litres of purified potable water it uses about 20 litres of water just to back wash the membrane. This water runs away as waste unless the user thinks up of a way to store this water and use it for washing utensils, clothes, gardening etc. If they do not, then this water just goes down the drain. Therefore this system is not ecofriendly and must be rectified. The manufacturers may declare this descripancy and in addtion provide a device to conserve such wastage.
Same Response from Hyderabad:
To The Manager
Aqua Guard Total RO Reviva:
While Selling your product, you people come to our door even 10 times telling "this is the last day for offer to get Total RO at Rs. 9, 999/-", But when it is question of servicing, you always come after warranty period. Even if you come, Your Technical Servicing means "if sounds come replace the parts". Please be clear about your warranty, products and goods.
This bad service will definitely going to reflect your business. We will try to spread this message so that we will not be cheated in future from your business.
In contrast, for your information, we had very good service from Heir Washing Machine. Whenever we call or not call, they come and ask in regular interval of their products.
Regards,
Sounak S,
Scientist B, DRDO, Min of Defence, Govt of India.
LET US TRY TO SPREAD THIS MESSAGE SO THAT WE SHOULD NOT BE CHEATED IN FUTURE FROM SO CALLED REPUTED EUREKA FORBES.
To The Manager
Aqua Guard Total RO Reviva:
While Selling your product, you people come to our door even 10 times telling "this is the last day for offer to get Total RO at Rs. 9, 999/-", But when it is question of servicing, you always come after warranty period. Even if you come, Your Technical Servicing means "if sounds come replace the parts". Please be clear about your warranty, products and goods.
This bad service will definitely going to reflect your business. We will try to spread this message so that we will not be cheated in future from your business.
In contrast, for your information, we had very good service from Heir Washing Machine. Whenever we call or not call, they come and ask in regular interval of their products.
Regards,
Sounak S,
Scientist B, DRDO, Min of Defence, Govt of India.
LET US TRY TO SPREAD THIS MESSAGE SO THAT WE SHOULD NOT BE CHEATED IN FUTURE FROM SO CALLED REPUTED EUREKA FORBES.
Mr. Paul,
Are You in RO. related Problem ? Plz Contact
"Planet aqua solution" for Sale, Service, AMC, & Exchange RO UV Waterpurifier
Planet aqua solution Dwarka sec-14
Mr. anWar
[protected]
Are You in RO. related Problem ? Plz Contact
"Planet aqua solution" for Sale, Service, AMC, & Exchange RO UV Waterpurifier
Planet aqua solution Dwarka sec-14
Mr. anWar
[protected]
Eureka Forbes - Aqua Guard — Highly unprofessional and irresponsible support
We have purchased Aquaguard Robot of Eureka Forbes few years back. The service has been patheic since the beginning. Every time we are willing to subscribe for AMC or new parts and lodge a reques in customer service, the local service people will give a call every 30 minutes. They will follow up with us like beggers and will be ready to collect the money at any time any place.Once the cheque is given, their other face is shown. They will not do the service as promised during cheque collection. They will not pick up phone or attend our calls. But if you call from unknown number they will pick up and give some reason or other to postpone the stuff. Starting from service person to the area manager, every one behaves unprofessionally and all of them are irresponsible.
My experience suggest that no one should go for Eureka Forbes products.
Eureka Forbes — Non installation of Water purifier, money for which was paid 1.5 months back
I had purchased Eureka Forbes water purifier (model : compact) on 30th June 2011 by paying thru cheque. The cheque was immediately encashed and the machine was dropped at my place in 2 days. From that day till today, no one has turned up to do the installation of the machine. I have logged so many complaints (15th June - #84973428, 20th June - #84994600, etc ) but no respite. Everytime I way told that the complaint is flagged as red and someone would attend it by end of day but no one has turned-up will date. I had escalated the matter till the Department Head but didn't receive any solution.This is the worst experience a customer can get from a reputed company.
Mukesh, Hyderabad
Pathetic service of aquaguard . I bough Aquaguard RO for 13, 999/0 in the end of August, 2012 (Just less than 9 months o[censored]se till date and we 3 people hardly use 16 lts of water everyday for drinking only from filter) and it has stopped working last week. When I called customer care many times, finally technician came and said that RO white Pipe is blocked and we have to replace it. I replaces it and paid 80/- rs. Still it is not working and now technician came after repeated calls after two days and told that membrane is not working and it has to bereplaces for which we have to something upwards 3, 000/- rs. When I asked about warranty, he said that only 3 free service visits are included in warranty, and nobody can guaranty quality of parts used and so company is not responsible .
I don't understand that what is the definition of warranty by eureka Forbes, as they are not responsible for defect in any parts which has stopped working even with warranty period in normal usage condition.
My complaint still remains unsolved and when I call customer care, they hung up phone when I ask about warranty and never call back. I forced to buy can water everyday even after spending so huge amount on purifier for just months o[censored]sage.
My contact no is [protected], hyderabad and any eureka Forbes employee can trace my complaint with above mention number.
Don't ever buy eureka forbes products, Service is pathetic, once they sold their product, their job is finished and we have to shell out huge money for every minor problem.
Pathetic service of aquaguard . I bough Aquaguard RO for 13, 999/0 in the end of August, 2012 (Just less than 9 months o[censored]se till date and we 3 people hardly use 16 lts of water everyday for drinking only from filter) and it has stopped working last week. When I called customer care many times, finally technician came and said that RO white Pipe is blocked and we have to replace it. I replaces it and paid 80/- rs. Still it is not working and now technician came after repeated calls after two days and told that membrane is not working and it has to bereplaces for which we have to something upwards 3, 000/- rs. When I asked about warranty, he said that only 3 free service visits are included in warranty, and nobody can guaranty quality of parts used and so company is not responsible .
I don't understand that what is the definition of warranty by eureka Forbes, as they are not responsible for defect in any parts which has stopped working even with warranty period in normal usage condition.
My complaint still remains unsolved and when I call customer care, they hung up phone when I ask about warranty and never call back. I forced to buy can water everyday even after spending so huge amount on purifier for just months o[censored]sage.
My contact no is [protected], hyderabad and any eureka Forbes employee can trace my complaint with above mention number.
Don't ever buy eureka forbes products, Service is pathetic, once they sold their product, their job is finished and we have to shell out huge money for every minor problem.
Eureka Forbes - Aqua Guard — VERY POOR SERVICE EVEN WARRANTY
I have bought New AQUA GUARD WATER PURIFIER , AFTER INSTALLATION IT WORKS ONLY TWO DAYS, I FOLLOWING MORE THAN 15 DAYS FOR ATTENDING, NO SERVICE SUPPORT. VERY POOR SERVICE EVEN FOR NEW WP. FREE SERVICE ALSO PROVIDED. PLS HELP ME TO GET MY AMOUNT. Wretched Service after sales...
I had purchased Aquaguard Reviva NF for Rs.12840, Oct last year. No one has turned up for the free service until then and later my water purifier stopped working. On calling the customer care n no. of times, n escalating the issue to higher management, they sent the service guy after 7 days and he said it will charge Rs.4200. and also every year u need to change the clarity cartridge and its gonna be this expensive. This seems insane. Getting Mineral water cans probably turns out cheaper. Had this been spoken about at the time of purchasing, we would never have gone for this product. Unhappy with the service and the product.
Sneha
I had purchased Aquaguard Reviva NF for Rs.12840, Oct last year. No one has turned up for the free service until then and later my water purifier stopped working. On calling the customer care n no. of times, n escalating the issue to higher management, they sent the service guy after 7 days and he said it will charge Rs.4200. and also every year u need to change the clarity cartridge and its gonna be this expensive. This seems insane. Getting Mineral water cans probably turns out cheaper. Had this been spoken about at the time of purchasing, we would never have gone for this product. Unhappy with the service and the product.
Sneha
okay after my hard endeavor finally i got my products a few hours back
its true i had also facing same problem the service cost is very high and finally come on conclusion that its unaffordable and west of money. Service of Aquaduard is one of the worst. so think before purchase.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.
Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in
Best Regards,
Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.