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Eureka Forbes / Aquaguard Total RO — Very Very Poor Customer Support

I had bought the above mentioned RO system from Aquaguard which is a product of Eureka Forbes. From the first day onwards the customer support provided by the company has been pathetic and is an indicator to the companies ethos. Their field agents are no good than novice plumbers equally pathetic and living upto the companies name. On the first instance after the system was installed no one turned up till the next 48 hrs to make the system functional, despite of innumerous calls to the customer care. Thereafter one day out of the blue a so called agent turns up for the so called regular inspection after 5 months and diagnoses a requirement for a filter change. Thereafter after a few months another agent turns up and after a check up leaves, without even fitting the plastic pipes inside the machine properly. As a result the machine has been leaking continously. On calling on his mobile no which is [protected] ( Rohit Sharma) he says that he is extremely sorry & would fix it. However he does'nt turn up and switches off his mobile. It is really disgusting and annoying.
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Eureka Forbes-Aqua Guard — Eureka forbes turns disgusting

Hi
Looks like Eureka forbes has become very complaisant about their position of market leaders in the water purification business!!! Well business is nobdy’s fiefdom and that too the segment you are operating in.If you lose your share you are yourself to blame for it.

I have an AMC with your Thane based franchisee- Yoash Services. The services and customer orientation of your franchisee can be rated as “Highly disappointing”.This is the third time they have failed on their commitment in one year to attend to the service request. I called up your helpline number. But looks like you have opened a helpline because it is fad these days.

I am not writing to you in a hope to hear from you but to warn you that franchisees like Yoash services are surely going to kill your brand unless you take timely action.

Thank you very much

Md. Zeyauddin
Mobile no-[protected]
Dear Md. Zeyauddin,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

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