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Eureka Forbes / Aquaguard Total RO — Bad Product & Service

Dear Sir,
We bought an Aquaguard Total RO product on dated 18-March-2008 from A-8, Rani Bhawan NIT Faridabad having Receipt No.018777.
Now regarding the problem which I am facing right from the purchase of your product. I have registered problems so many times & Executive entertains us after 15~20days after reporting the problem.This has been repetitive 5times since I bought this product.
Now the Warranty period is about to finish in next five months & still the problem is Unsiolved.This will lead to exaust of Warranty period & product unattended.
Pl. Look into the matter asap & Exchange this product with new-one otherwise I would be having no option left other that consumer court.
Hope to hear you soon
Thanks & Regards
Amit Goel
1619A, JAWAHAR COLONY,
NIT, FARIDABAD(HAR.)
[protected]
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Eureka Forbes/Aquaguard Total RO — Not received complete accessories of the product

I have purchased the “Aquaguard Total RO” in April-2008. The executive name who sold me this is Mr. Pankaj Dhingra from Ghaziabad (U.P.). While doing the product installation at my home I have been told that right now we do not have the bottle for cleaning the water tank of the RO plant and this solution bottle will be provided to you within a week.

But up till now I have made several calls to the customer care and the executive (Mr. Pankaj Dhingra) itself for providing the cleaning solution but I have never received a satisfacory response from them. Evertime they told me that you receive the solution within 2-3 days but uptill now I have not received that.

How can you help me in this case.

Thanks.

Prateek

Mob: +91- [protected]

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