Eureka Forbes — Not providing services for AMC

opanky

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

I had purchased one Aquaguard model from Dehradun dealer in Mar 2006 .Then i moved to bangalore and took the AMC for two years whose validity is till Dec 2010. As I have shifted my I nova aquagauard to rohtak at mentioned address
HN 174/8 , Shiva Ji colony , Rohtak ,Haryana
The dealer in rohtak (Vandan Enterprises , [protected] (shailesh jain) is asking for mail from company regarding same .
I have contacted Delhi call centre ,Faridabad call centre,Faridabad office ,Delhi office ,Panipat office .........but still no result . i have got frustrated and really don't know what to do .
Pls help me in getting my AMC services for which I had already paid . My details are as
Customer ID - [protected]
Contract no = 16269407

Pls provide the solution .

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Comments

brig.verma

from Bengaluru, Karnataka

1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2, 550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma