Eureka Forbes — about water purification system

i purchased aquaguard from the company mention above of cost of rupees 8850 from chandigarh dated 24-10-07 bill no.008808 .
from the very begaining my guard was not working proprly i have made severl phones and complaints to the company but there was not any respone from their side .then i register my complaint on there service centre and complaint no. is 60 .after that i wrote the writtrn letter to the company .after recieving the letter they send their service man from the ropar .he said that your aquaguard was dameged and i did not repair this machine here .he picked up the machine and took with him .now the one month past to this matter i haven, t recieve my machine yet .please do something i am very frustrated with all these things