[Resolved]  Eureka Forbes / Eurovigil — NO SERVICE RENDERED AFTER SALES

Eureka Forbes — Service not being rendered

Sir,

We were requested by the authorized service person in Chennai to take a two year AMC for service to be rendered once every three months. We paid for the contract last year and Eureka Forbes Service is not being rendered to our satisfaction.

No one has turned up for the last 6 months and despite follow up with their service centers and escalations to their supervisors and managers, nothing has happened for the last 10 days.

This is very frustrating and we are at our wits end to get the machine serviced since it is essential for our household and to ensure potable drinking water.

Request speedy action and solution to this.

regards
Vasan
Chennai

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Even i am a customer of EuroVigil. After service is very bad. i logged a compliant 5 days back and they have not serviced it yet. i have been calling them everyday and they say, it will be serviced tommorrow. There are many problems with EuroVigil and after service is very bad. I strongly suggest not to go for Eurovigil security solution.
The system starts beeping middle of the night for no reason !!

This company is only interested in selling their products and forcing you to take an AMC after that. My account number is 8009 in Bangalore. I am having hell with the service . My system has broken down twice and they have taken more than a month to attend to the problem. They then record a complaint and the next day inform that the complaint is not registered, . I have registered a complaint on 9th of October and till date it is not attended. Made several frantic calls as we live in a farm and even spoken several time to the service chief Mr.Ramesh mobile [protected] to no avail. My complaint no as mentioned by one Mr.Naveen is OCT-132. has not been attended till date.

I totally agree with all the bad service and bad product of Euro Vigil. I bought Euro vigil 2 yrs back fro my house.4094 is my consumer number and I live in Chennai. The product is dubious and the service levels are attrocious. The system does not function well and sets alarm without any reason many times setting panic unnecesarily. The activation and deactivation controls seldom works. Even if there is an alarm the phone calls dont happen all the times. Only sometimes they call when they feel like. When enquired they say there were no indication in the central server.

Recently I logged the complaint no 4080 some 20 days back which is yet to be attended. I made repeated calls to the service centre only to be told that they will come and do needful. They will give an excuse that the technicians have gone to do new installations. They will then inform that they will come at a time but even after waiting for hours they will never turn up. Nor will there be an information that they are unable to come. So it will be acomplete waste of time for peple who are busy and have to go to offices. This is pure harassment. This is not the first time but keep happening to me over and over again.

I am already on AMC and have paid Rs 5000 + which is total waste as no maitenance is done nor service calls are attended to promptly.

I have been taken for a solid ride after investing on this product.

The company is interested in only selling the prodcut and not bothered to service the product thereafter.

I am also trying to take them to the consumer court if this sort of things continue like this and report in press media.

The complaints regsiterd here are another proof which makes my case stronger.

I will never recommend any produvt of Eureka Forbes to any body, even to my worst enemy.

KLVS

i had purchased a euro vigil system before three months in chennai(t.nagar branch).am asking for a purchased bill and the monthly statement for the item till now but no response from the sales executive(babu) or from the office side till now i hd mak more thn 100 calls but no response.

regards
ANIL KUMAR( A/C NO:4374)
UTHUKOTTAI
TIRUVALLUR

I recently installed Eurovigil system consisiting of BOSCH ICP‑CC488 Panel and BOSCH OD850Series out door sensors spending around Rs. 43, 000/-, hoping that it will give piece of mind for my family when I am away. Instead they suffered unnecessary tension for two months due to false alrms. Later we realised that "Bats" flying close by are creating the false alarms in the middle of the night. Even crows are also causing the sensor to go red, but luckily they dont fly during night when the alarm is activated.

I dont understand why a reputed company like Eureka-Forbes has to market such non-reliable products misguiding the customers about the capabilities and hiding the shortcomings.

If Eureka-Forbes has some concern regarding this complaint, please contact me at [protected]@eim.ae

eureka is the worst company dont ever invest ur money in that company contact me [protected]

Even I had lodged complaint in the name of NagarathnaYuvaraj on May 18th regarding my security alarm system error alarming, but no one have turned up since 23 days and whenever I call service centre, They keep on saying today tomorrow but all stupid promises.
I had recommended the system for 4 to 5 freinds and relatives for which I regret.

Nagarathna
Annapoorneshwarinagar.

I strongly recommend people not to buy Eurovigil security systems because of its frequent error in alarming without any reasons, and more over all very very poor service back up!!!

Nagarathnayuvaraj
[protected]

The locking system is complicated and gives problems. The lock fixed to the door and remotely operated automatically opens itself when power goes off and returns. I have filed a complaint. I have to see the response and then give my comments. But these type of operational irregularitees can not be tolerated at all. I do not know what else would crop up next. One has to think twice before purchasing this kind of equipments.

After the Sales person takes the cheque payment, then there is no followup to get the installation done or any proper testing
The receipt is not provided the refund for the extra payment done is not given

TERRIBLE SERVICE

Hi,
We have had a series of problem right from Inception !!
Very very poor service and indifference to complaints. Just few months old and nothing is working. Regret having associated with Eurovigil after spending lakhs of rupees.
Dr Prakash,
Bangalore
[protected]@rushesafetek.com

To: EUROVIGIL
Sir,
Please wake up your Chennai Executive Shri S Kartikeyan ([protected]) and advise him to Execute the five months old Order No. 627worth Rs. 50000/ dated[protected] immediately or by end of November' 12.
VJ Chandrasekaran. 1, Lalitha Garden, Sannadhi Street, Thiruvanmiyur, Chennai 600041

Despite Umpteen calls to the Eurovigil CMS no action has been taken compounded by a "Do what you want" attitude by the concerned Staff

The Most Pathetic service - Compounded by gross apathy in effect a Care a Damn Attitude of "You have been conned by purchasing our Product Now you can Howl at the Moon"!!!

I propose all concerned should get together & file a Suit for compounded damages from this organization.

F. Noronha
Bandra - Mumbai - 400 050.
[protected]@yahoo.com

"MAYUR" SRISHTI CHS LTD., SRISHTI SECTOR 3, MIRA ROAD, HAS INSTALLED 8 CAMERAS ON OUR PREMISES THROUGH EUROVISION. THERE HAVE BEEN PROBLEMS FROM THE VERY BEGINNING. CAMERAS ARE NOT WORKING, WIRING IS VERY POOR. HAVE SPOKEN NUMEROUS TIMES TO MR. ANTHONY D'SOUZA, MR. RYLAND, MR.SANJAY AND MR. DEVRAJ. THEY ARE EXCELLENT PEOPLE IN MAKING PROMISES, BUT ARE BELOW EVEN ZERO IN THEIR FOLLOW UP TO GET THINGS RECTIFIED. HAVE A VERY GOOD MIND TO TAKE UP THE MATTER THROUGH THE CONSUMER COURT. ALTERNATIVELY GOING IN FOR A SERVICE CONTRACT WITH ANOTHER SERVICE PROVIDER AND ALL COSTS AND CONSEQUENCES TO BE DEDUCTED FROM THE RETENTION MONEY HELD BY THE SOCIETY.
SECRETARY : "MAYUR" SRISHTI CHS LTD., MIRA ROAD.

Eurovigil is very bad company. I have purchase security system in Februrary 2013. There are so many problems from the day of installing the system. Complaint is being attended after 15-20 days by a untrained service personel. Who inspite of the repairing of system, byepassed the windows which are creating problem. Many times the system gave false alarm. But I did not receive the call from CMS. Now, I am planning to take action against the company in consumer court.

Neeraj Gupta
A/C No 1145
Mohit Nagar, Dehra Dun

We have installed dome cameras in our office and it started giving problems from very beginning. It is really hard to approach the concerned person to address the problem. Very poor customer care and complaint redressal System. I truly regret myself to have associated with this company and my choice to opt EuroVigil security systems.

I strongly suggest people to think twice before purchasing the equipment from them.

COMPLAINT AGAINST EUROVIGIL (EUREKA FORBES)

My dad had gone to Chennai Trade center fair were one of Eurovigil sales executive approached my dad regarding CCTV camera.He had asked him to come home to talk to me M.Sangeetha.
Mr.S.Ranjith Kumar -territory head Eurovigli madipakkam branch came to my home and I made the following purchase
1 DVR 4 channel with dynamic IP connection, advanced with all technical features
4 camera indoor- day and night with IR and LED
1 HDD:one month recording
1 SMP: 8 AMP with stabilizer
1 BNC connector
Total amount was ₹35, 000 and I was forced to make full payment immdly . I paid the full amount = ₹10, 000 by cash and ₹25, 000 by cheque on 19th FEB 2014 order no:2927 reference no:42543
before making the payment I explained to him that the wiring for CCTV was already done when the house was refurbished.
The false ceiling is in place and my electrician is from another city and so it's not possible for me to provide my electrician.
He promised me that he will provide an experienced company electrician and will send his electrician and installation team tmrw by 10am and finish the installation in few hours

The next day there was no sign of them I called Mr.Ranjith Kumar ([protected]) at 1 pm he said he will get back to me .
At 5PM Mr.Magesh account sales team called and said that it's account closing day today so nobody is working and all left home will install it later I was leaving out of country the next day so I request for installation on 26th FEB2014 at 10am .I asked him to not to put my cheque and keep it on hold as I had not received the materials either.If this was not possible I asked him to cancel the order.He promised me that till the materials had reached my house he will not encash my cheque.But the day I landed I realised that the cheque was encashed the next working day itself. Without me getting the material. I was so upset and furious .

I was trying to call Mr.Ranjith Kumar but nobody Picked up the call.Then the office no:[protected] no: answer[protected] not in service then I tried calling Mr.Magesh in his given no:[protected] turned out to be that it was this roommates no: he gave me another no: [protected] tried calling, no answer.So I called Eureka forbes customer service no.they gave a no: which was service person no from royapettah branch.He said that he is aqua guard service guy Venkat :[protected] he had nothing to do with CCTv and he in turn gave me another no: to call, which was Mr.Immayavarman [protected] when I spoke to him he said I should to talk to Mr.karthik and. He don't have his no: right now will get his no :and call me back .I made series of calls all in vain???I was so upset and stressed at this time .

At 7pm Mr.karthik [protected] called and said he will send the electrician and installation team first thing in the morning .The next day 27th FEB 2014 as usual nobody turned out till 11:45am so I called Karthik, then he sent a guy named Benjamin [protected] at 1pm he came in and said that there is false ceiling and he doesn't know how to look for continuity .He made few calls to his boss who said don't do anything as you may damage the false ceiling then he called some other person who suggest to go ahead and remove the lights from the false ceiling and look for continuity .He was not confident enough and refused to do so.when I spoke to him he asked for my electrician and said we don't have proper recruited electrician in eureka forbes.I had spent fortune on refurbishment just last year with all this now I am sure that they will damage my false ceiling.I retried calling Karthik again he said he will send a good electrician the next day nobody turned out.On 1st march 2014 I called him and said that it's been 10 days with no materials reached my place nor installation was done even after I made immediate full payment and was not happy with the after sales events and I wanted to cancel my order... He said that it cannot be cancelled and he will have somebody meet and talk to me tmrw that's today it is s 1:20pm now and nobody called and turned up by my door.. I was very stressed I am worried if I install after all this tamasha., and if there is any service issue later to be attended I will have to go through all this again.
I JUST WANT MY ORDER TO BE CANCELLED AND MY FULL MONEY RETURNED .

Its very sad to see this treatment meted out to customers and taking the customers for a ride..