[Resolved]  Eureka Forbes Geneus — NO SERVICE AFTER DELIVERY

I have purchased the following Eureka Forbes Product: EUROAIR GENEUS Vides receipt no 311; 024736 dated 20/10/2008. The payment was made by Cheque no 168020, Central Bank of India, Dated 20/10/2008. The product was delivered to us after 2 days.

However, no demonstration of the product has been given to us till date. This is especially with respect to the maintenance aspects of the product.

We were assured of a free service card with the product along-with a free gift. However, the promises made at the time of sale have not been delivered by the sales person till date.

We have not even been provided with the invoice of the product (including the Company bill & warranty card) by the sales person till date.

I have been trying to contact the sales person as well as the area manager (Mr Manoj Pandey, Tel: [protected]) repeatedly, but, they are not receiving my calls (on mobile) and when contacted on the company phones, are forever busy in some company meeting as told by the reception staff.

The sales man has pushed us into purchasing the product with the lure of freebies simply to improve the sale statistics before the closing date. The after sales attitude is extremely contemptuous of the consumer sensibilities and humiliating in nature.

I regret having purchased the eureka forbes product not because of the quality of the product but because of the attitude of the staff.

The details of the sales representative are:

Name : Mr Ashish Kumar, Group customer sales specialist, 12/4; Mittal building, IV Floor, Asaf Ali Road, New Delhi-110002; Tel: 30780695, 30780696, 30780697, 30780698, 30780699 AND Mobile no [protected]