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[Resolved]  Eureka Forbes — Servicing of aquaguard

I have a service contract with Eureka Forbes for my aquaguard. I have not been given the terms of the contract. But from what I remember I am entitled to a free candle replacement & change a of carbon twice a year. I called the service centre for the same & the technician claims he has replaced a candle during his first visit which he did not. There is no record with us every time they drop by. They keep the card with them & can manipulate the same which they seem to be doing
Complaint marked as Resolved 2019-07-08 21:20:21

Complaint Status

[May 09, 2019] Eureka Forbes customer support has been notified about the posted complaint.
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Eureka Forbes Customer Care's response May 11, 2019
Dear Marina,

Please share your registered contact number/customer ID here. I'll have my team connect with you at the earliest for further assistance.

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Eureka Forbes Customer Care's response May 13, 2019
Dear Marina,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

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Eureka Forbes Customer Care's response May 29, 2019
Dear Marina,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Updated by marina monteiro Jun 11, 2019
My contact number is [protected]. My computer was not working earlier.
Complaint comments  1 Comment     Updated: Share0Tweet0


Dear sir/madam sir i having Aquaguard classic model having customer code:[protected].i complaint to you on 16th of December but u r technician does not come.i regularly called u r customer care but they also not able to solve the issue.u r company having very careless approach to customer services.

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    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028