[Resolved] Eureka Forbes — Servicing of aquaguard
I have a service contract with Eureka Forbes for my aquaguard. I have not been given the terms of the contract. But from what I remember I am entitled to a free candle replacement & change a of carbon twice a year. I called the service centre for the same & the technician claims he has replaced a candle during his first visit which he did not. There is no record with us every time they drop by. They keep the card with them & can manipulate the same which they seem to be doing
Complaint marked as Resolved 2019-07-08 21:20:21
[May 09, 2019] Eureka Forbes customer support has been notified about the posted complaint.
Verified SupportEureka Forbes Customer Care's response May 11, 2019
Please share your registered contact number/customer ID here. I'll have my team connect with you at the earliest for further assistance.
Verified SupportEureka Forbes Customer Care's response May 13, 2019
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Verified SupportEureka Forbes Customer Care's response May 29, 2019
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
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