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[Resolved]  Eureka Forbes — Servicing of aquaguard

I have a service contract with Eureka Forbes for my aquaguard. I have not been given the terms of the contract. But from what I remember I am entitled to a free candle replacement & change a of carbon twice a year. I called the service centre for the same & the technician claims he has replaced a candle during his first visit which he did not. There is no record with us every time they drop by. They keep the card with them & can manipulate the same which they seem to be doing
Complaint marked as Resolved 2019-07-08 21:20:21

Complaint Status


[May 09, 2019] Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Eureka Forbes Customer Care's response May 11, 2019
Dear Marina,

Please share your registered contact number/customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Piyush
Verified Support
Eureka Forbes Customer Care's response May 13, 2019
Dear Marina,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Piyush
Verified Support
Eureka Forbes Customer Care's response May 29, 2019
Dear Marina,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Piyush
Updated by marina monteiro Jun 11, 2019
My contact number is [protected]. My computer was not working earlier.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear sir/madam sir i having Aquaguard classic model having customer code:[protected].i complaint to you on 16th of December but u r technician does not come.i regularly called u r customer care but they also not able to solve the issue.u r company having very careless approach to customer services.

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