[Resolved] Eureka Forbes — Very Poor Service | |||
I bought a water purifier and at the time of purchase I was told that it comes with free life time service. When there was some problem with the purifier after some 03 years of purchase, I contacted the helpline and then came the service representative with the if's and but's of the warranty term. He informed that the warranty for life time is not at the customer premise but I have to take the product at the service center. It is very astonishing that Eureka Forbes is direct company supplier and they do not have any Dealers, hence we even don't know the service center's. Any how I paid for the service and the fellow told me to take AMC of the product so that the company personal will come directly and attend the product regularly. After that nobody has turned up for the last one and a half year (my AMC is for 02years) and when I contacted the helpline they informed that they will send the service personals within 02 days. Still I am waiting even after reminding 02 times. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Waters — Very poor service
My name is S Prabhakar and my consumer no.68108 our gas agency is Nataraj Enterprises, Yelahanka, Banglaore. I was booked after 21days (now booking time)the cylinder on Sept29 2008 after complition of last cylinder. But i got the cylider with great fire fighting with the agency after 45days i.e 15.10.2008 after completion of last cylinder. But for a family one gas cylinder may consume maximum one month.If this type of service is provided where is confidence on indian oil. Please explain why this delay. Hope next time will not have this problem.RO Plant — Very poor service
Sir, this my second complaint as regards poor service frm ur end.I hv an RO plant installed at my residence, at Surat (Adajan) and it is under a service contract of One year (Paid Rs. 3, 660/- for one year...contract done in April 2007) which states that our plant will be serviced four times a year. Sir, prior to this also I hv e-mailed a complaint to ur company regarding poor service, but I think it has fallen to deaf ears. I regret to mention that in my prevailing contract year I hv not received a single service as of today, inspite of constant reminders to ur company service heads as well as the franchisee personnel. I regret having bought ur product, and I would suggest to all the other buyers too, not to buy this product, because at the time of sale they will immediately rush to ur doorstep but the after sales service is zero. Sir, I would request u to refund my Rs.3660/- towards the service contract or else I will be forced to take steps against ur company which may be detrimental to ur company image.Eureka Forbes/Water purifier — Very Bad service
My Customer ID : [protected], I have raised a complaint on 15th April 2009Complaint ID: [protected]…still now I have not received any services for your side..
This is very bad service like reputed companies form you…because of your reputation only I have brought product form….
RO Plant — Ro Plant
Dear Sir I am the one o[censored]r customer and facing big issue in ro plant service but ur employe making me since 2 and half year.I purchase a ro plant in the year of 2007 and after compleetion of company service ur employe come to me and make a contract with out side wender for further service.
During the first service i gave him Rs.1800 Rupees of year service charge. And i face very bad experince with him.
But i was help less and i complaint to ur employe he said i will give u good service further. How i compleet that contact and ur employe again come to me and charge with Again 2500 rupees for this year contract.(Year-2010)
But he damege my ro plant body and all conection did bypass in ro plant.
Now i am calling him but he is not taking my call since last 3 days.
Kindly give me solution for the same.
Satish Kumar Sharma
Mobile No.[protected]
Eureka forbes Water Purifier — Poor service
Hello,My self Nimish Dave purchased RO SMART System before 1 years & approx. 03 to 05 months. Now It is not working. I have called to service centre named Payal service centre(Ph No [protected])Vadodara,Gujarat. He has send his Techanician. He has checked & told us that Adopter is not working & need to Replaced.He told us 1250/- for Adopter & 250/- Service charged for Repaced the defective Adopter. I Told him replaced.But When I see the Adopter which he wants to fit in my RO System is very older & found that this is not new Adopter. He has excuse that this we are Directly taking from our service center & the Body is only OLD, But circuit is NEW. If You need with New BODY It will having 2500/- charges. So now I have confused I have not trusted on the service Station.
Following Point to be clarify.
1. Why the adoptor is not working Although we have done last service in november-december 2009.Even all service done as per schedule.
2. Need to clarify that Adopter or some Parts in adopter is not working which part only we can Replaced in place of Adopter.
3.Why he has come with OLD or USED adopter & taking charge for new one.
4. The charger is OK or not.
Regards
Nimish Dave
([protected])
D/147 Apurve Society
B/H Mahesh complex
Waghodia Road.
Eureka Forbes/ water Purifier — Poor service
We have purchased a water purifier, model Inova, from Eureka Forbes in the year 2006 and later on 30.05.2008 entered into a service contract for a year which will expire on 29.05.2010. Recently we have encountered problem while operating the machine and on contacting the service center a service man did visit our house and temporarily mended the machine. when asked when the machine will be fully operational the person said that once the PCB is available they will replace it. After constant follow ups there is no positive reply, always we get a reply that within two days the new PCB is likely to arrive.I have lodged a last complaint on 16.04.2010 at Nashik and the complaint No. is 5/16.
Ever Since I have purchased the Spring RO system of Aquaguard system in 2008, I have been at the receiving end of problems one after the other -- after getting bitter-tasting water for the initial few days (which the Aquaguard representatives claimed, tasted fine, (as though we have never tasted water in our lives), they only got the problem temporarily fixed -- as promised in diverse ads, we are yet to taste sweet- water which an RO system should dispense, but have had to settle for water that taste more saline than sweet.
Recently about a month back I got my machine serviced and exactly a month later the tap of the machine became dysfunctional and the entire machine was leaking. It required umpteen calls for the executive to arrive at the door step who has replaced it with another tap. The tap did not have a cover or packing of any kind -- it already looks used, old and rickety but the executive promises it is new (and gives the choice of either accepting what he has or going without a tap). On finishing the job he demands Rs 470 but refuses to give a bill for the same. After we refused to pay him the money and called the service centre, he miraculously produces the bill in front o[censored]s. The executive is impolite and washes his hands of all responsibility saying he is an individual and not the company. I am indeed a harrowed user of the worst consumer product ever.
Recently about a month back I got my machine serviced and exactly a month later the tap of the machine became dysfunctional and the entire machine was leaking. It required umpteen calls for the executive to arrive at the door step who has replaced it with another tap. The tap did not have a cover or packing of any kind -- it already looks used, old and rickety but the executive promises it is new (and gives the choice of either accepting what he has or going without a tap). On finishing the job he demands Rs 470 but refuses to give a bill for the same. After we refused to pay him the money and called the service centre, he miraculously produces the bill in front o[censored]s. The executive is impolite and washes his hands of all responsibility saying he is an individual and not the company. I am indeed a harrowed user of the worst consumer product ever.
The eureka forbes provides water purifiers and also periodic service is promised at the time of purchase and Annual Maintenance Contract is also signed if the customers are paying for it. Providing a basic human need (water), the company is irresponsible in tracking the service requests of the products. Either ensure the tracking of service requests or ban the product itself which becomes torturous for the customers.
I, purchased Eureka Water purifier Compact AG vide my consumer no. [protected] customer ID [protected], in the year 2008. I had very bad experience with your services right from day 1. After delivery of the item, there was no response to my requests for installation of the machine unless I got frustrated to the extent that I literally wanted to throw out the machine. This was just beginning and in due course of time even during warranty period there was no one to respond my repeated calls for servicing of the machine. Even after giving time for visit to my residence, the technician kept us waiting for many days and finally serviced the machine as a big favor on me. Next year was worst, even after advance payment of AMC, the service engineer did not come despite repeated requests and kept us waiting at home for many days after giving the visit timings. Next year again same theme was repeated and after payment of AMC, I could hardly get the machine serviced in the month of August 2011. Now I decided to discontinue AMC and go for call based servicing on cash payment. Now I have been calling your customer care for sending some one for servicing of my machine, but till now no one have even called me for appointment. On every call from my side, I get a set answer that shortly some one will call you for appointment, but no one calls. After repeated reminders finally I could get My complaint no[protected] for reference.
Kindly let me know whether there exists any system for after sale service. My machine is four years old and I don’t mind replacing it with RO system which is more popular in market, but I would like to know from Eureka whether that is the only solution with me. Why should a customer repent his decision of buying Eureka water purifier giving such a bad experience?
Would appreciate if you could address my complaint at the earliest.
Kindly let me know whether there exists any system for after sale service. My machine is four years old and I don’t mind replacing it with RO system which is more popular in market, but I would like to know from Eureka whether that is the only solution with me. Why should a customer repent his decision of buying Eureka water purifier giving such a bad experience?
Would appreciate if you could address my complaint at the earliest.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes RO water filter — very, very,very poor service
ever since we hv bought this RO water purifier it is troubling us .Every few months the filter is giving us some problem or other and whenever we put up a complaint, we get extremely poor service. Firstly they think we rfools and talks to us as if we r fools giving us wrong promises that their service engr. will visit us soon. Secondly your service engrs. are extremely rude with no mannerisms whatsoever how to treat their customers. Their only motive is to extrat money from the customers even when the RO plant is under warranty by way of talking us into getting a service contract. We hv not even got our full warranty service and even before the warranty was over they made us take service contract. Sir we repent having bought this RO plant from YOUR SUPPOSEDLY A VERY PRESTIGIOUS COMPANY LIKE EUREKA FORBES. sir if this matter is not taken up seriously we will be compelled to take this matter into consumers' forum or give it in writing in any of the big dailies or newspapers. Hope to receive a positive and a quick/prompt service and reply from yr end.