[Resolved]  Eureka Forbes — Cheating in terms of gifts(scratch cards), non issuance of original invoice, faulty product - no service provided

Address:Karnataka

Hello,

We bought a vaccuum cleaner on 31st january 2012.
Our payment cheque cleared on 12 th Feb 2012. through scratch card we got a gift of travel bag and trip. For us to claim original invoice is required

We have not got original invoice even now. No one responds properly . before the purchase they were after us assuring very good service.
Gift has to be claimed before 31st March 2012.

Even the trip package any date you book it says not available.

This is a sheer case of cheating.

Also we feel the vacuum cleaner is faulty. Even after calling for so many days none of the technicians came back


The person who sold us is Mr. Arun - [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Eureka Forbes — Faulty Products

I really need your help with this.
I have the following machine installed for an aqua guard-RA. I have been facing persistent service issues with the same form the date of purchase. There seems to be some problem every month as I need to call the service executive.
Your engineers have been excellent as always, but with some problem in the machine they can't do the job required.
The candles need to be replaced once every two months. There seems to be some kind of defect with the machine from the day I purchased. Request you to replace the needful.
Can I ask that you look into this to ensure that the next service visit, arranged for, resolves the matter?
Please telephone me to let me know how you'd like to deal with this.
When the matter is resolved I'd be grateful for a suitable refund of some of my service contract costs.
I greatly appreciate your help.

Eureka forbes - RO purifier — Faulty Machine

I brought a RO water purifier from Eureka Forbes few months back thinking to provide pure driking water to my family. It never works continueosly from last 3-4 months. So we left without drinking water. The customer care of Eureka Forbes, Bhopal is so irresponsible towards their customers that they will never address your issue. They will not pick your call & when ever the complaints were reported to them, i have to keep on reminding for next 2-3 days.

The machine startrd giving problems after 5 months of buying & the flow of water detoriated day by day & sometimes in one full day it gives only 10 litres of water. Initially, The problem was informed to Service centre " Manu services". One guy came & said that the membrane is having problems & you have to change it .I asked how cvome it started giving problems after 5-6 months. then he just did some servicing & little water started coming out.

Again after the machine started giving problems & again the same replies & same treatment was done & finally i was fade up & called again Eureka Forbes a week back. The lady said some one will come by evening & then i have to remind her for next 2 days & finally no one turned up.(Last Complain No 21)I was not left any choice but to call up the guy from Manu services & asked him what to do. He said that all the filters has to be changed along with Membrain & it will cost you Rs 2850/ which is said that you change it . I asked the person wats the problem & then he disclosed that most of RO machines are not functioning properly & are regularly giving problems.

I am highly annoyed that the company is cheating their customers & selling a faulty product . I am your old customer & my earlier Aqua guard (Nova) gave me satisfactory performance but this is a absolutely rediculas machine & i think the company has cheated me . I am not going to give any money for the replacements been done as it was told to me by the time of buying the machine by the sales team( Mr Sachin singh & Mr Taneja) that the filters needs to be changed after one to one & half year.

If you feel that your company is really taking care of the customers then you need to give me 100% free replacement.

I am looking forward for the right gesture

eureka forbes/ Sensa total water purifier — faulty machine supplied

I have purchased sensa 80000459 on 03jul10 from mathura through sanjeev sharma css code 9008163. machine was installed on 03 jul 10.
It worked for 4days only. complaint was regd with service centre on 08 jul 10 at mathura.mechanic visited my house next day and rectified the fault partly. he said that sensor was not working .he assured that he will put up demand for new part.
machine has been non functional since then.
I rang up again after 5days. mechanic came and examined machine and said that sensor was un serviceable and could not be repaired. he recommended for change of machine by sales manager mr sharma.i have been speaking regularly to sales manager at mathura and hesaid there is no mechine in stock.
beyond this neither the company rep has taken any action nor the mnc has initiated any action despite repeated complaints. the best part is that the consumer redressal no they flash in their ads is unreachable most of times and if you get through they make you wait for hours
LESSON: DO NOT BUY ANY EUREKA FORBES PRODUCT. PERHAPS THE COMPANY IS GOING BANKRUPT THAT IS WHY AFTER SALES SERVICES ARE BEING DECOMMISIONED
the company has very poor after sales
Dear Customer,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Eureka Forbes — Faulty products and No Service

Hi,
I have bought Aquagaurd Total Sensa which is almost 7 months old now. My Eureka Forbes customer id is [protected] and Order #[protected]. They sold the machine but after that whether the machine is installed properly or not and whether its working or not they are not concerned about it. Even after doing lots of complaints, there was no solution to the problem. The machine is not purifiying the water properly. It takes more then 13 hrs to purify 9 litres of water. It is not working on the Intel mode which is Total Sensa's strong slogan for selling it. That it decides automatically which purification process to use. I have been calling the field officers directly also but they say they are not able to come as the parts to test the machine like its electronic circuit called PCB is not working.
Please sir take a strict action on Eureka Forbes as they just know to sell there products but dont provide quality and service at all.
Dear Zahidalware,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your Customer ID Number. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7747
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information