[Resolved]  Eureka Forbes Ltd / Protec+ — installed defective product

Address:

Chennai, Tamil Nadu

dear sir,
i am mrs. raji subramanian residing at adyar , making this complaint.

mr rudharamoorthy a sales person came home with a trainee and explained abt the exchange offer of Aqua guard water purifier on 22nd april 2010(thursday)
i said my old machine is perfectly ok.
he wanted to see the machine and after seeing the machine he talked abt the exchange offer.
i ordered for a Aqua guard RO (Protec+) and compelled my husband to give the cheque in spite of his opposition stating
""the machine has come to the field only six months back to market. let us wait for a few more months and book after it gets stabilised in the market ""
i answered him that i have 300% confidence in aqua guard products
as i have been using classic water purifier and vacuum cleaner since 15 years.

on 23rd april (friday)they came and installed the machine
after struggling for nearly 2 and a half hours they did not install it because it is a faulty and defective machine.
when it comes out of a factory for installation it must be checked thoroughly for 100% perfection to satisfy the customers.
my husband got very much annoyed abt this defective machine.

Now old classic is on the kitchen platform and new one is in the carton box on the kitchen floor.
i am not using neither of them.
i called mr ruthramoorthy over the phone on 24th saturday and told him "i am not at all satisfied with this new product. please take the machine back and re install my old machine and refund my money."
he said i will concult my office and talk to u.
then when i contacted him again
he said my plumber will come and re install the old one today (saturday) 24th
i have a number of phone calls
he has been repeatedly saying he is on the coming coming coming coming......
i cancelled my visit to my relatives house because of my waiting.
since saturday till today 28th april no one came home.
i am fully exhausted of making phone calls,since monday he is not picking up the phone and talking to us.


NOW I WISH YOURSELVES TO TAKE AWAY UR NEW DEFECTIVE ONE AND REPLACE MY OLD ONE IN ITS PLACE AND KINDLY REFUND THE MONEY
VERY URGENTLY as i am satisfied abt the new ones performance at the first level installation itself', i DONT want to have any new product at all.

please do the needful.
dont make us tense the two senior citizens.
my husband is very angry and upset abt the rude behaviour of the boss of mr ruthramoorthy from velacherry office.
expecting ur early action.
we have been deprived o[censored]sing our own old classic since five days
hep us at the earliest
raji subramanian
mr subramanian J2 manek apt, shanthi colony , jeevarathnam nager. adyar
Ch 600020
24466539
[protected]