Eureka Forbes — Service | |||
Sir, I have been harassed by these aquagaurd service employees, i have logged a complaint in April 2012 which has not been dealt with till today. My complaint no is 40a2fdfc8e7e, and my model is UV enhance costing about 13000 Rs, On the eve the unit came it stared leaving and has failed twice, These people came for the service just restarted the machine by opening it and then go without looking into this issue of leakage. After several failed attempts to point out issue, the moment i call customer care they say "we will look into this as soon as possible and service person will come to attend in 24 hrs" no has attended us after April. More so they give us these phone numbers to ask why service is failing as if we are paid for the job the are doing, some times replying disrespectfully. Please look into the matter, these issues have cost us medically and emotionally its harassment Was this information helpful? | |||
 43 Comments | |||
Comments
Hi,
I m Pradeep Shrivastav,
from Lucknow,
I have an RO Duo system from Eureka forbes which is not working properly even when the product is under warranty .
This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier in Lucknow,
In spite of calling 3 times to the customer support cell, nobody is bothered to send a service executive to me. always send some unskilled labour type persons who don't know about the product, and they say me that we have done mistake to buy this product from Eureka forbes, when other quality products are available in market. I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime because their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.
I m Pradeep Shrivastav,
from Lucknow,
I have an RO Duo system from Eureka forbes which is not working properly even when the product is under warranty .
This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier in Lucknow,
In spite of calling 3 times to the customer support cell, nobody is bothered to send a service executive to me. always send some unskilled labour type persons who don't know about the product, and they say me that we have done mistake to buy this product from Eureka forbes, when other quality products are available in market. I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime because their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.
R/SIR
I AM HAVING EUREKA FORBES REVIVA MODEL RO , I HAVE TAKEN THE COMPREHENSIVE ANNUAL SERVICE RATE CONTRACT BY PAYING Rs.3660/- CONTRACT RECEIPT No.[protected] , DTD. 21.7.2011 . DEALER IS STATIONED AT SIBSAGAR . I HAVE OBSERVED THAT HIS SERVICE IS VERY BAD , AROUND 6 MONTHS HAS PASSED , DURING THIS PERIOD OUR PAPER FILTER WAS CHOCKED , THAT HE TOLD IT IS NOT COVERED UNDER WARRANTY , FURTHER ITS PLASTIS PIPE (BLUE & WHITE ) BECAME BRITTLE THAT WAS TO BE REPLACED THEN AGAIN HE TOLD THE SAME THING AGAIN I PAID 200 Rs.,
NOW SINCE LAST ONE WEEK RO IS OUT OF ORDER , ALTHOUGH HIS ENGINEERS HAVE COME , THEY HAVE TOLD ITS MEMBRANE , AND OTHER FILTER HAS BEEN CHOCKED , BUT HE HAS NOT RECTIFIED THE COMPLAINT AND WE ARE FACING THE THE WATER PROBLEM WHICH IS A BASIC NEED . I DONT KNOW HE WANTS THE THE MONEY AGAIN . PL DO THE NEEED FULL.
DEALER NAME : Mr. NATH AT SIBSAGAR
MOBILE : [protected]
PHONE : 220107
MY NAME IS ,
AMIT KUMAR
Dy. GENERAL MANAGER , ONGC
[protected]
I AM HAVING EUREKA FORBES REVIVA MODEL RO , I HAVE TAKEN THE COMPREHENSIVE ANNUAL SERVICE RATE CONTRACT BY PAYING Rs.3660/- CONTRACT RECEIPT No.[protected] , DTD. 21.7.2011 . DEALER IS STATIONED AT SIBSAGAR . I HAVE OBSERVED THAT HIS SERVICE IS VERY BAD , AROUND 6 MONTHS HAS PASSED , DURING THIS PERIOD OUR PAPER FILTER WAS CHOCKED , THAT HE TOLD IT IS NOT COVERED UNDER WARRANTY , FURTHER ITS PLASTIS PIPE (BLUE & WHITE ) BECAME BRITTLE THAT WAS TO BE REPLACED THEN AGAIN HE TOLD THE SAME THING AGAIN I PAID 200 Rs.,
NOW SINCE LAST ONE WEEK RO IS OUT OF ORDER , ALTHOUGH HIS ENGINEERS HAVE COME , THEY HAVE TOLD ITS MEMBRANE , AND OTHER FILTER HAS BEEN CHOCKED , BUT HE HAS NOT RECTIFIED THE COMPLAINT AND WE ARE FACING THE THE WATER PROBLEM WHICH IS A BASIC NEED . I DONT KNOW HE WANTS THE THE MONEY AGAIN . PL DO THE NEEED FULL.
DEALER NAME : Mr. NATH AT SIBSAGAR
MOBILE : [protected]
PHONE : 220107
MY NAME IS ,
AMIT KUMAR
Dy. GENERAL MANAGER , ONGC
[protected]
Dear Mr. Amit,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
Dear Mr. Amit C Kini,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
I am also facing similar problem in Agaugaurd Ehancer which I bought from Eureka forbes which is one of the worst company in service for the sake they are maintaing sites but They are not sending service person or even updating when service person will come. When they are selling the product they are really begging begging begging to sell the product but after using the product they never care about the customer.My service req no d1af552ceb05.
Dear Mr. Amit,
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
a. My 2 year AMC receipt no. 10/18245435 dt.21.12.2010, was valid w.e.f. 28.1.2011 to 27.1.2013, amtg. Rs. 2, 525/- (cash payment was made to your rep.).
b. Again, on verbal advice of your rep. 2 year AMC receipt no. 10/20166145 dt. 28.1.2012, was wrongly issued to me, w.e.f. 28.1.2012 to 27.1.2014, amtg. Rs. 2, 615/- (cash payment made to your rep.).
c. Scanned copies of both AMC receipts are encld., as attachment, proving that 2nd payment was received by your company, before expiry of 2 years AMC on 27.1.2013.
d.Kindly refund Rs. 2, 615/- to me, after cancelling your receipt no. 10/20166145 dt.28.1.2012 within a week, after investigating the matter.
e.Please acknowledge receipt of this e-mail
Dr. Anurag Mittal
[protected]
b. Again, on verbal advice of your rep. 2 year AMC receipt no. 10/20166145 dt. 28.1.2012, was wrongly issued to me, w.e.f. 28.1.2012 to 27.1.2014, amtg. Rs. 2, 615/- (cash payment made to your rep.).
c. Scanned copies of both AMC receipts are encld., as attachment, proving that 2nd payment was received by your company, before expiry of 2 years AMC on 27.1.2013.
d.Kindly refund Rs. 2, 615/- to me, after cancelling your receipt no. 10/20166145 dt.28.1.2012 within a week, after investigating the matter.
e.Please acknowledge receipt of this e-mail
Dr. Anurag Mittal
[protected]
Dear sir, i am using aqua guard re viva model.I am complaining from last two weeks.And from your side only one response is there that man will come in two days, I have complain for breakage of tap of water filter, and i want to know on which date i will get services.
I think that there is worst service in Mumbai of Eureka Forbes.
I think that there is worst service in Mumbai of Eureka Forbes.
Dear Sir,
I have registered a complaint through customer care services almost 2 weeks back and follwed up 4-5 times. Everytime the response from the customer care executive iis "Sorry sir, we shall send the service person today". Till today no one has turned up and nobody called. Since the problem was that purified water is not coming out, i am using the bottled water all these days. The name of the Agency as per the customer care is "Sree agencies and servies, coimbatore" and number is [protected], but no one picks up this number.
With reagrds,
Anish TS
I have registered a complaint through customer care services almost 2 weeks back and follwed up 4-5 times. Everytime the response from the customer care executive iis "Sorry sir, we shall send the service person today". Till today no one has turned up and nobody called. Since the problem was that purified water is not coming out, i am using the bottled water all these days. The name of the Agency as per the customer care is "Sree agencies and servies, coimbatore" and number is [protected], but no one picks up this number.
With reagrds,
Anish TS
When a product has to be sold Eureka forbes promises too many things like door delivery, home service, etc etc. After the product is sold, none of these apply. When I raised a service request, I was told that my house is not within the city limits and hence I have to bring the product to the service center. But when I asked the same question when I was purchasing the product, I was told that, servicing the product is not an issue and the staff would come home and service the product.
It is really very sad that I bought this product. It is a RO water purifier!
It is really very sad that I bought this product. It is a RO water purifier!
dear sir/madam,
i dr deepak suryawanshi wants 2 lodge complaint regarding service.
i am user of aquqaguard springfresh since 3 years. initially for 1 year service was good and we had a yearly maintaince contract of rs 4000 too 4 the same.
But since then service is not on time .now since last 4 months they have not visited inspite of many reminders (telyphonicaly ).
kindly look into the matter.
thanking you
i dr deepak suryawanshi wants 2 lodge complaint regarding service.
i am user of aquqaguard springfresh since 3 years. initially for 1 year service was good and we had a yearly maintaince contract of rs 4000 too 4 the same.
But since then service is not on time .now since last 4 months they have not visited inspite of many reminders (telyphonicaly ).
kindly look into the matter.
thanking you
Sir,
I purchased Water Purifier for Eureka Forbes .I complaint 3 Times for Service purpose for my RO + UV Product, But no response in Eureak Forbes.
Till nobody come to service.
2nd Aug 2014 - COMPLAINT Request No. [protected]
7th Aug 2014 - COMPLAINT Request No. [protected]
12th Aug 2014 -COMPLAINT Request No. [protected]
I purchased Water Purifier for Eureka Forbes .I complaint 3 Times for Service purpose for my RO + UV Product, But no response in Eureak Forbes.
Till nobody come to service.
2nd Aug 2014 - COMPLAINT Request No. [protected]
7th Aug 2014 - COMPLAINT Request No. [protected]
12th Aug 2014 -COMPLAINT Request No. [protected]
POOR SERVICE
Hello.,
I am manish singh from umaria district which is in m. P
My problem is that the distributor is not listenig for my complaint.
Please help me.
I am manish singh from umaria district which is in m. P
My problem is that the distributor is not listenig for my complaint.
Please help me.
My purifier need a service and water coming is vary slower
My purifier need a service and water coming is vary slower
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Inspite of calling 3 times to the customer support cell, nobody is bothered to send a service executive to me.
I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime bcos their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.