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[Resolved]  Eureka Forbes / Vijay Water Purifier — complete breakdown

I bought eureka forbes Vijay model from Big Bazaar, Thane on[protected].Right from the first day the complaint started. The flow of water was so weak that it took almost 10 min to fill a glass.Then some charcoal like particles started coming out of the purifier after which the flow completely stopped.When we complained a guy named Sanjay told straightaway that what I was lying.When I contacted his boss Mahesh, he sent over a Mr.Pandey who promptly opened the machine and told Mahesh that machine was okay but there was problem in water supply.I was surprised as in 8 years of staying here I had heard this for the first time and all apliances are working properly.Also nobody else has a problem with their purifiers.
.Pandey continued talking all types of nonsense untill threatened with consumer court when he said that he was not even a technician.Mahesh kept on insisting that we buy a motor and offered to send a true technician along with one.He is yet to come.
My experience with these people told me that they are taught to lie as their formal training.
Please do not get cheated out of your hard earned money with these crooks.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet


I too bought it from Big Bazaar, Fatima Nagar, Pune on 25, jan 2010. The PCB borad was gone withing a month after purchasing it. I had to run after the service centre for more than 20 days to get it rectified. Now its whole plastic body is developing cracks. I dont know what to do with this expensive show case piece.

i too purchase the eureka forbes water purifier and i called several times to them to come and install the machine but each time they said that they will come but finally they diddnt came.thus i am trying to install the machine for the last 3 months and finally frustrated.

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    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028