[Resolved]  Eureka Forbes Water Purifier — Eureka Forbes Ltd water purifier not working - No Service has been reached to us so far.

Address:

Kerala

We purchased eureka forbes water purifier on 15/07/2013 from ernakulam. However 1 week later from the installation the unit is not working and the worst thing is that the unit started leaking. Not knowing what to do, called the local service centre from where i purchased the product here in ernakulam. But its all in vain.
We called the sales agent regarding this issue and he said "i will report this matter to the office and will contact you soon." but nothing happened. Again we called the Area Manager and complained the same issue to him. He too said "We will send someone from here for service in 2 days" but no one came. We have called them more than 20 times.
Now its been more than 2 weeks that i have a faulty eureka forbes water purifier and the fact is that i havn't received any service from eureka forbes team so far.Frustrating.
It seems like they dont have any seriousness for how its feels to a customer for paying for something and doesnt get the value for the money paid. I'am very Upset.
So I kindly request the Hon'ble Consumer Court to take appropriate action against the Eureka Forbes Ltd., and the service centre at Cochin.

Details of the People involved in this:
Sales Agent- Nithin([protected])
Area Manager- Devadas([protected])
Office:from Where i purchased the unit[protected]

Details of purchase:
Paid by cheque from ICICI bank for Rs 11990 on 15/07/2013
Receipt no:325 & SL No:009234

Thanking you
Prabha Raveendran
[protected]