[Resolved] Eureka Forbes / Wet And Dry Vacuum Cleaner — Poor Quality product and bad customer service | |||
Problem in Service continues: BEWARE OF WET AND DRY VACUUM CLEANER AND SERVICE This product has again malfunctioned.(please read further for first issue. The re[censored]ion takes a big toll on consumers time and energy) It is only 2 months since the last episode and multiple followups. Again the machine stopped functioning on 26th April. Complaint was raised on 28th April. Complaint taken up with Prabhu sales person [protected], Manager Hemanth [protected], Senthil Kumaran [protected]. There has been only promises to get this resolved in 24hrs. Senthikumaran also visited the site, inspected and said he would resolve in 24 hours. nothing has happened. PLEASE DO NOT BUY THIS PRODUCT LOOKING AT THE DEMO. I bought this after getting a demo from Mr. Prabhu of Eureka Forbes on 13/12/2010. It was very impressive demo. The features shown were good. Everything was fine for 1 month. Then it all started. The machine stopped working on 18/1/2010. I lodged a complaint on 23/1/2010 in 3988333 and was given complaint number 82423520. I was promised service in 24-48 hours. No one turned up despite repeated calls to Ms. Prabhu. Spoke to Ms.Akila, Ms.Ramya, Ms.Priya, Ms.Stella, all from customer care, on different days to follow up. All promised to resolve it on the same day I spoke but no respone.. Finally after a humongous effort from my side, Mr. Thiagarajan arrived on 5/Feb and inspected the machine and told that the motor was not working. He promised he would make a new replacement in 1-2 days. This would be replaced by 7/Feb max. There is no response on this after that. No one called me even to update the status of my complaint. It is only frustation that I got buying this product. I am trying to reach some senior person in Eureka Forbes and not able to. PLEASE DO NOT BUY THIS PRODUCT LOOKING AT THE DEMO and get into the problem I have. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
EurekaForbes Vacuum cleaner — Quality concerns
1. Vacuum cleaner tube broke within 10months o[censored]sage.2. The tube is not covered under warranty
3. Had to talk to their reps several times for me to get an answer that it is not covered under warranty and that i should go to their office to buy a new one
4. No stock at the office
Poor customer service ! poor quality of product.
The door that u need to open to clear the dust sucked is flimsy and at times opens up while u r vacuuming thus leading to the dust blowing all over your house.
Extremely unhappy with the product.
Eureka Forbes / Wet And Dry Vacuum Cleaner — no after sales service or proper training by the salesman
I purchased Eureka Forbes water purifier and wet/dry vaccuum cleaner in December 2008. The water purifier created some problems, but the service personnel immediately attended to it, my personal thanks to Mr. Mayur Kulkarni for that.But, as regards vaccuum cleaner, all the salesman Mr Vishal Kedar was interested in, was selling the products, so as he may collect bonus points and maybe get a salary hike or more commission, etc. etc. He did not give me proper training of the product. Only once did he call and briefed me on it. Later on, on umpteen ocassions I contacted him and also left message to contact me to give proper training so as I may use the product without damage to it. But no, he has not shown up so far! Moreover, my documents are not delivered. I was informed that the VC required servicing twice a year and also that I was signed for a life-time free service! I do not know, whose life time! Please tell the gentleman that if I do not at all use the product, it is going to last for centuries!
Please deliver my message to Mr. VISHAL KEDAR of Eureka Forbes, Dhule branch (Maharashtra State).
I personally recommend promotion for Mr. Mayur Kulkarni, for that matter!
eurekha forbes/ vacuum cleaner model wet and dry — irresponsible service
i have purchased a vaccum cleaner model wet and dry which is not working currently.i have complained four times . first on 4.10.11 complaint number 85644014, next on 18.10.11 complaint number 64099002, next on 15.11.11 complaint number 85889152, 22.11.11 complaint number 85919992, but still i didnt get any response from your company ,please contact C.AJITH - [protected] I acknowledge your complaint as I also faced the same issue and just gave up calling these guys and looking for another vaccum cleaner now rather than wasting my money in calling the Eurekha Forbes. It is really a frustating and cheating for the company to sell product with life time guarantee and now not even ready to send anyone. The complain numbers are neither addressed OR they call us.
Ravi.
Ravi.
Eureka forbes (Wet and Dry vacuum cleaner) — Poor service and product.
hii've purchased on Wet and Dry vaccum cleaner on Dec 2011. The product got the motor problem and some body came and changed the motor by Feb 2012 month. After 3 weeks of changing the motor, the same problem came back. Now in eureka forbes they are asking to pay the money and get service even though it is in Warranty period. Customer care person "Noorjahan" talking very rude and service person "Babu" not at all picking the call. Its very annoying and also irresponsible company. i wont suggest any Aquaguard product to anyone.
Dear Mr. Bala,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
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installation and service of auqu guard classic model
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka forbes/vacuum cleaner — Demo on product
We are in Bangalore.We have purchased Eureka Forbes Vaccum Cleaner in the month of August 2008. The marketing people were at the roadside, we asked for the demo and purchased the product. That was their last visit. No demo. The product is sitting idle right now.
The marketing person, Manjunath is not at all picking the call nor sending anybody for demo.
Could anybody from the company arrange for a demo on the product, so that we can start using it.
Regards
Sandhya