Excel prepaid

[Resolved] Excel prepaid — company illegally deducting money,not getting proper solution from customer care service

C

chandan kumar jha

from Kolkata, West Bengal

Mar 30, 2010

Address: Howrah, West Bengal

i am using excel-prepaid connection of bsnl mobile service.i activated a caller tune.they deactivate or change it whenever they like.for last 2 months they have deactivated my caller tune but deducting the rental money for it every month.
also they sent a message from 55666030 on 24th may 2010 saying "amount of rs.30 has been deducted towards your subscription of loveology service".i did not ask for any such service and they are also not giving me any such service, but they deducted the money.
i complained several times to their customer care service for the above mentioned problems.they gave me complain numbers 522533 and 5256565 respectively,but till today did not activate my caller tune or refund my money.

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Aug 14, 2020

Complaint marked as Resolved

Comments

M

Mrs Sushila Parwal

from Delhi, Delhi

Dec 9, 2008

Excel prepaid — NOT ABLE TO CONTACT

DEAR SIR
IAM A USER OF YOUR EXCEL PREPAID FOR LIFE SERVICES IN HALDWANI.AND MY MOBILE NO.IS [protected] .OFFLATE IAM NOT ABLE TO CONTACT MY BROTHER IDEA MOBILE NO.[protected] IN NEW DELHI .EARLIER I USED TO TALK TO MY BROTHER, NOW REASON BEST KNOWN TO YOU, IAM UNABLE TO CONTACT MY BROTHER ON HIS MOBILE.PLEASE RESTORE THIS FACILITY AS EARLY AS POSSIBLE.

REGARDS

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M

mukesh chandra

from Mumbai, Maharashtra

Feb 28, 2009

Excel prepaid — dialling service not proper working

sir,
my mobile no. [protected].BSNL is not give proper service to me.
incomming facilites is available but dialling facilities is not working at morning.

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R

raghurao

from Noida, Uttar Pradesh

Aug 27, 2010

Excel prepaid — Recharge

DEAR SIR,
I AM PREPAID MOBILE CUSTOMER OF BSNL I AM RECHARGING MY MOBILE 110/- ON DATED 25/08/2010 PLAN 365 DAYS VALIDITY 100 RS TALK TIME OFFER 31/08/2010
ONE NO. [protected] VALIDITY AND BALANCE CREDITED AT A TIME
BUT ANOTHER NUMBER [protected] VALIDITY CREDITED BUT 100/- TALK TIME NOT CREDITED.
SIR PLEASE NOTE THIS AND SOLVE MY PROBLEM.

THANKING YOU,

REGARDS,

RAGHURAOB

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