[Resolved] Exide Battery — COMPLAINT UNDER WARRANTY | |||
I HAVE PURCHASED A EXIDE BATTERY WITH INVERTOR ON DTD09/05/2009.BATTERY WARENTY IS 3 YEAR.MY BATTERY DOES NOT WORK AFTER 2 HOUR.I WANT TO REPLACE BUT YOU ARE NOT CO OPERATING,SO I WANT TO GIVE THE MESSAGE IF YOU WILL NOT TAKE IT ACTION ,I WILL GO FORUM. THANKING YOU, ALOK PATHAK TAX CONSULTANT RAM PAL SINGH COMPLEX,STATION ROAD GONDA<UP>,[protected],[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
I am say that I have purchased one Excide Inverter Plus 1500 Battery bearing No. 3C0 2100 and Sr. No. 3C[protected]C0 vide your invoice No. 846 dated[protected] from M/s New Jaspal Electrical, Booth No. 101-102, Sector 38-C, Chandigarh after making a payment of Rs.9200-00.
The battery stopped working and on checking a representative of delaer told me that the battery is useless now. Despite my repeated requests and visits to the shop of dealer the battery have not been changed uptilnow. Even dealers" tries for replacement from Excide have failed as the battery has remained with dealer for a period of one & half month.
On your advice I take the battery to the Excide Office at No.24/4. Industrial Area, Ram Darbar, Chandigarh. The excide people after retaining the battery for a period of 4 days showed their inability saying that the dealer has sold you the old battery which is 2010 model in the year July, 2011, and that is why it stopped working now. They told me it is only the dealer who will arrange to replace the battery and they have nothing to do with this.
For the last appx. one and half month I am running from pillar to post to change the battery but of no use. I presume I have been harassed only due to purchasing an EXCIDE product. Now I want to ask from you:-
1. Why YOUR DEALER sold battery model 2010 in the year July, 2011 i.e. after a period of One and half year.
2. Why your dealer instead of getting it returned to Excide within a period of 3 months sold a product to me.
3. Why the dealer was unable to replace it directly from the Companay.
4. Why the Excide people are shifting their responsiblity saying that it is dealer's fault.
5. Why EXCIDE failed to get back its faulty product.
6. Why by selling a out of date product you people have committed a fraud with me.
You are given a time of 5 days from the date of this mail otherwise I will be left with no other alternate then to go The Hon'ble Disputes redressal and Consumer Forum, Chandigarh and file a complaint against EXCIDE and your dealeras there is great deficiency of services.
HARINDER KUMAR ASHTA HARINDER KUMAR ASHTA
FLAT NO. 350 BRANCH MANAGER,
PROFESSIONAL SOCIETY, STATE BANK OF PATIALA,
SECTOR 48-A, V.P.O.BURASS
CHANDIGARH 160047 MOB. [protected] [protected] TEH. & DISTT. FATEHGARH SAHIB[protected] Residence :[protected]
I am say that I have purchased one Excide Inverter Plus 1500 Battery bearing No. 3C0 2100 and Sr. No. 3C[protected]C0 vide your invoice No. 846 dated[protected] from M/s New Jaspal Electrical, Booth No. 101-102, Sector 38-C, Chandigarh after making a payment of Rs.9200-00.
The battery stopped working and on checking a representative of delaer told me that the battery is useless now. Despite my repeated requests and visits to the shop of dealer the battery have not been changed uptilnow. Even dealers" tries for replacement from Excide have failed as the battery has remained with dealer for a period of one & half month.
On your advice I take the battery to the Excide Office at No.24/4. Industrial Area, Ram Darbar, Chandigarh. The excide people after retaining the battery for a period of 4 days showed their inability saying that the dealer has sold you the old battery which is 2010 model in the year July, 2011, and that is why it stopped working now. They told me it is only the dealer who will arrange to replace the battery and they have nothing to do with this.
For the last appx. one and half month I am running from pillar to post to change the battery but of no use. I presume I have been harassed only due to purchasing an EXCIDE product. Now I want to ask from you:-
1. Why YOUR DEALER sold battery model 2010 in the year July, 2011 i.e. after a period of One and half year.
2. Why your dealer instead of getting it returned to Excide within a period of 3 months sold a product to me.
3. Why the dealer was unable to replace it directly from the Companay.
4. Why the Excide people are shifting their responsiblity saying that it is dealer's fault.
5. Why EXCIDE failed to get back its faulty product.
6. Why by selling a out of date product you people have committed a fraud with me.
You are given a time of 5 days from the date of this mail otherwise I will be left with no other alternate then to go The Hon'ble Disputes redressal and Consumer Forum, Chandigarh and file a complaint against EXCIDE and your dealeras there is great deficiency of services.
HARINDER KUMAR ASHTA HARINDER KUMAR ASHTA
FLAT NO. 350 BRANCH MANAGER,
PROFESSIONAL SOCIETY, STATE BANK OF PATIALA,
SECTOR 48-A, V.P.O.BURASS
CHANDIGARH 160047 MOB. [protected] [protected] TEH. & DISTT. FATEHGARH SAHIB[protected] Residence :[protected]
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Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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THANKING YOU
PARMOD GODARA
11/867, SHIV NAGAR, MAIN GALI
KANGANPUR ROAD SIRSA-125055
[protected], [protected].