[Resolved]  Ezeego — Cash Back offer - cheating people

Hi All,

I have booked a flight in domestic airline with my ICICI Bank gold credit card through Ezeego1 using it's online portal ( on 12th Oct 2007. According to the Cash Back offer, Ezeego1 was supposed to refund me back the 25% of the basic fare into my credit card account within 7 days of purchase of the ticket.

But, its more than 15 days since I am waiting for the cash back. I called up their customer care but nobody is picking up the phone. I even sent mails and registered online complaint but of no avail. There is no response from Ezeego1. It seems they are simply into cheating people by luring them of great savings.

The irony is in this fraud ICICI Bank is also involved indirectly by endorsing such a company for the sake of more uses of their credit cards. So my this complaint is against them as well. I even called up ICICI customer care but they refused to help saying I should contact the merchant only.

So I advise people not to fall into such traps and keep themselves away from such companies. It's quite frustrating.

Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet


same experience here. I am trying to reach them since last 4 days and cannot reach through email, phone, or blog. Somehow I found

their address and landline numbers you would be astonished to know they don't respond there also -

Office : Ezeego One Travel And Tours Private Limited,5A/5B, 3A/3B, Rushabh Chambers,Marol Makwana Road, Off Andheri Kurla Road,

Marol, Andheri (East),
Mumbai -400059
Tel :[protected]/[protected] GSM:[protected]

I got this details from website whois records -

Ezeego One Travels and Tours Pvt Ltd
Karthik Venkatraman
1st Floor, Cecil Court, Lansdowne Road
Mumbai, Maharashtra
400039, IN
[protected] somebody picked the phone and said this is cox&kings, though this number is listed in and snapped it.
As per telecom with Mr. Srivastava, the cash has been processed to the card holder's account.

Kind Regards,
Ezeego One Team.
There was a scheme by Ezeego that they shall give discount against total of Authorization Code, when we book any ticket of Indigo Airline by ICICI credit CARD. there fore i had booked one ticket for travel date 17th November 2008 Bangalore to Ahmedabad on Ezeego1 vide reference number : EZR[protected]/A [ Airline PNR number : LZ8HBB] but still they have not e mailed any authorzation code or intimated about it. in this matter have have even requested them by registering a complaint by web quary form from there website vide Web Query Number is 1187435.

Dinesh Pirgal
I completely agree about Ezeego, this company cheats in the name of cash back offer. If you happen to cancel the ticket you had it. The Ezeego cancellation charges for such ticket is 500 per pnr which is the base price of the ticket. you pay another 200 for processing and eventually end up paying more than the base price for cancellation. I suggest that you stop using these service and book tickets directly from the airline website.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Ezeego One Travels & Tours
    Customer Care Service
    Customer satisfaction rating
    Ezeego One Travels & Tours Phone
    +91 22 6730 9400
    +91 98 6756 5900 (Customer Care)
    +91 22 6196 8888
    Ezeego One Travels & Tours Address
    Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
    View Full Information