[Resolved] Ezeego1 — Ezeego1 is fraud -worst customer experience | |
Ezeego1 is fraud company. india's biggest online travel bazaar is crap and they are india's biggest cheater. I had booked a ticket [Airticket Booking Reference: EZR[protected]/A ] on 15 OCT and by mistake name was incorrectly entered - so then i asked for cancellation of that ticket on 16 OCT , i even requested the cancellation from their online form and followed procedure told on their website , as of now status shown to me is requested cancellation.And thats when my agony started. Now even after i have sent multiple emails i get no reply .I called up Call center and was online for call for 30 mins on hold - 2 times( with message as all our customer care executives are busy on other calls), then once i got the call after 35 mins hold when i complained about refund not received the call was disconnected. Also email to their published id [protected]@ezeego1.com all bounce back saying its invalid email id.Also there is no reply when i have sent this email to all the ids '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; I am tracking this refund for more than 1 month now – spending alot of money calling their mumbai office as well as GSM call center number;whereas Indigo Airline have refunded back rs 2924-on 16th oct itself ; this payment is not refunded to me back.There is absolutely no way to reach Ezeego1 either with email or call center numbers. This is the worst experience and completely ridiculous way to handle customers and is fraud being conducted by this company.I also found that i am not the only customer they have cheated and there are similar case everywhere.you can check this link http://www.mouthshut.com/review/Ezeego1.com[protected].html and http://www.complaintsboard.com/complaints/as-per-the-scheme-cash-back-not-given-...⇄ Hence i am submitting this case here at this forum because anyway ezeego1 people neither reply to emails and obviously never reachable on phone. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
24 Comments | |
Comments
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I totally agree that Ezeego1 is a fraud company. I have put cancellation request for 3 tickets with reference number EZR[protected]/A, EZR[protected]/A, EZR[protected]/A some 1 month back but till now I have not got refund for any of them.
I have followed as their customer care exec instructions and have placed cancellation request with Indian Airlines, then raised cancellation request with Ezeego1. I am following for last 35-40 days but every time their customer care is telling different story-
1. Your cancellation has been processed and amount has been refunded
2. Your refund request is under process and is with account department. You will get credit in 2-3 working days.
3. Your cancellation has not been confirmed by Airlines and it is in pending status. Till we receive confirmation from airlines we can not process refund etc...bullcrap...
Their website mention 7 days as their TAT for cancellation refund but only god knows when this 7 days will end...
I have followed as their customer care exec instructions and have placed cancellation request with Indian Airlines, then raised cancellation request with Ezeego1. I am following for last 35-40 days but every time their customer care is telling different story-
1. Your cancellation has been processed and amount has been refunded
2. Your refund request is under process and is with account department. You will get credit in 2-3 working days.
3. Your cancellation has not been confirmed by Airlines and it is in pending status. Till we receive confirmation from airlines we can not process refund etc...bullcrap...
Their website mention 7 days as their TAT for cancellation refund but only god knows when this 7 days will end...
Ezeego1 — Amount not refunded after cancellation
HelloI am posting this complaint as i am unable to get refund from Ezeego1 after my Ticket cancellation and due to which i have
to pay extra unrefunded amount to my credit card bill.
i understand there can be some delay in these type of processing but more than 1 month delay is disgusting even after having
complaint to the customer care and getting mail from Ezeego1 that the amount will be refunded in 1 week.
My Ezeego1 reference number for the ticket is EZR[protected]/A and it was booked on 19th of November. Then it was cancelled on 25th of Nov and i got mail from Ezeego1 about the confirmation of cancellation and the message that the amount will be refunded back in maximum 1 week. But after that it has been more than 1 month and the amount is not refunded back yet and du e to which now i have to pay my credit card bill including that amount which should have been refunded earlier.
I am a regular member of Ezeego1 from last 4-5 years and i was not expecting that response from them.
regards
Tipur Madan
[protected]
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+91 22 6730 9400
+91 98 6756 5900 (Customer Care)
+91 22 6196 8888
Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093