[Resolved]  Ezeego1 — Amount debited from the account but Ticket was not booked

I had booked Ticket for myself to Pune via Air Deccan and the same was processed, however PNR number was not generated. After several follow-ups, just one day before my travel (the travel was important business trip) got a call from customer care about my tickets not being booked because of some technical glitch at their end. The customer care executive was very rude and unreasonable suggesting that I now buy a new ticket at triple the price (although he said that at the most they can refund my original amount, however I don know how many follow ups I probably would have to do in order to get it after reading so many other similar complaints). When I kept questioning about the solution, the guy just banged the phone down and an email was received stating cancellation of ticket and now I am stuck for no fault of mine. The company and the executive should bear the brunt of their fault and not me. I have now with no other solution bought the tickets at a higher amount but the price for this should be borne by ezeego1 not to forget the mental trauma that me and my family are facing.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr. Sharma,

Greetings from Ezeego One.

Sincere apologies for the inconvenience to you.

With respect to your complaint, in case the same has not been resolved already we request you to kindly provide us your contact number and/or email ID so that we can get in touch with you. Please send your details at bina.[protected]@ezeego1.com.


Kind Regards,

Bina Mathew

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