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[Resolved]  Ezeego1 — Reversal of the booking amount

I had booked ticket for GoAir from Jaipur to Hyderabad dated 16th May 2008 on 14th April 2008 via ezeego1 website using icici credit card. Ezeego1 booking reference number is EZR[protected]/A and Airline PNR number is B6KNIB. On 12th May, I received message from GoAir that they have cancelled the sector between Jaipur and Hyderabad and thus call the flights have been cancelled with immediate effect.
When I contacted GoAir, they confirmed that full amount has been refunded to ezeego1 and I can claim my refund from them. I filled the refund form available online on ezeego1 website on 17th May and talked with their customer care. Ezeego1 Customer care confirmed that, refund will be reflected back in 3 working days in my credit card.
It has been since then, I have followed up the case with customer care. I have called them multiple times and I hear the same response that, my refund is under process and it will take 3 working days. Everytime I call them, new represetative picks up the phone and there is no logging of history of the case. You need to tell whole story from begining. I am really frustated with their services, they do not provide any information, why there has been delay in refund processing. I have been informed that my payment reference number is [protected].
I sent multiple emails to [protected]@ezeego1.com, [protected]@ezeego1.com, [protected]@ezeego1.com. Everytime I send email to [protected]@ezeego1.com, a new query reference number is generated and If follow-up the case with old query reference number by sending email to [protected]@ezeego1.com, then email gets bounced, saying that no such address exists. It has been really a horrible experience. Looks like these folks do not want to refund the money.
Is there any way, we can take legal action against this site ?
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

Ezeego1.com — Delay in refund of a cancelled ticket

Hi

Jet airways ticket was booked online from Ezeego1.com for the sector Hyderabad to Bangalore for 6th November 2007( PNR - KXHDCY). However due to change in plans this ticket was applied for cancellation on 5th November 2007 and the cancellation no. is F1110353 - and this was done by calling up the airlines as repeated dials on Ezeego1.com was not responded and the number was found always busy.

Post that day every alternate day an email has been written to the authorities of Ezeego1.com. But none of the mails has been responded till date.Everytime when an attempt is made to dial on their helpline numbers it is found busy and therefore not reachable.

I am also not able to complete the process which is mentioned on the website for cancellation of the ticket - as the status shows "req for cancellation".

Now I am not sure when the refund will be made and what would be the charges that is deducted. Also since the ticket was booked by credit card and due to this delay in refund, I am at a loss of interest which the credit card company will charge on this amount.

Request your help on this matter...Thanks in anticipation.
With respect to Mr. Mundra refund against cancellation the amount has been refunded to the card holder's account.

Kind Regards,
Ezeego One Team

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    Ezeego One Travels & Tours Phone
    +91 22 6730 9400
    +91 98 6756 5900 (Customer Care)
    +91 22 6196 8888
    Ezeego One Travels & Tours Address
    Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093