[Resolved]  Ezeego1.com — Booking Failure & Lack of Customer Support

Tried booking a ticket on 29/12/07 between Mumbai to Bangalore through Ezeego site for travel on 30/12/07 in the name of Ms Sarada Raman. There was transaction failure but my credit card had been debited for Rs 2653/-. From 29/12/07 to date i.e 5/2/07 have been sending e-mails at complaints and enquiry @ezeego1 .com and have made more than 40 calls at [protected] attended to by M/s Ejaz, Sangita, Samir, Pranati, Jyoti, Vikas et al who on a daily basis promised refund witin 72 hrs. Till date no response to my e- mails nor a recognition of my complaint with a complaint no. Swear never to try this site again.

As per telecom with Mr. Pandey the issue has been resolved and the refund agaunst the booking failure has been processed to the card holder's account.

Kind Regards,
Ezeego One Team.

I had tried booking an airdeccan ticket from Ezeego1.com on 4th Jan 2008 for sector Bangalore to Kolkata, but it gave a failure on the payments page. i was surprised when the amount of Rs.7187 was deducted from my credit card ( Ref Number: 74477488006003859689089) . I immediately called customer care and they informed me that it was a booking failure and that the amount would be refunded back to my credit card within 7 working days. After 7 working days, I again called them, they said to wait for 72 hours. From that time onwards till today 5th feb 2008, 1 month has passed and despite my everday communication by phone , mail, nothing has happened till now. I am really tired of all this. Everyday some call center guy assures me that it will be dealt with in 72 hours. Nothing at all has happened. Kindly tell me what i can do. My number is [protected].

Right now I'm facing this type of problem.

Dear Mr. Balajee,

Greetings from Ezeego One.

Sincere apologies for the inconvenience to you.

With respect to your complaint, in case the same has not been resolved already we request you to kindly provide us your contact number and/or email ID so that we can get in touch with you. Please send your details at bina.[protected]@ezeego1.com.

Kind Regards,

Bina Mathew

Dear Mr. Aggarwal,

Greetings from Ezeego One.

Sincere apologies for the inconvenience to you.

With respect to your complaint, in case the same has not been resolved already we request you to kindly provide us your contact number and/or email ID so that we can get in touch with you. Please send your details at bina.[protected]@ezeego1.com.


Kind Regards,
Bina Mathew

Ezeego1.com — amount debited without booking

I completed a transaction on your site www.ezeego1.com on 25th May, 2008, for a Air Deccan flight from lucknow to delhi for 29th of May 2008 (departure time 1450 hrs)

The payment was being done through net banking (Axis Bank) but after the transaction was complete, no page was displayed, neither the ticket got generated and the amount of Rs. 5314 was debited from my account. I have confirmed with Axis bank, the amount of Rs.5314 has been credited in ezeego1 account.

Diferent operators in the call centre say different things, some say it is a transaction failure and the amount would be auto reverted, some say they have forwarded the complaint to the concerned department and they shall get back. Till date none of then have been able to give a satisfactory answer.

Ezeego1.com — Cashback NOT received even after 1 month

I booked one hotel through ezeego1.com. I was told about the cash back offer and it allowed me to get the 50% of paid amount within 21 working days. Now, even after one month, I am yet to receive anything from them. I called them several times but no action has been taken yet. I dont know what can I do to get my due amount.

Dear Mr. Aggarwal,

Greetings from Ezeego1!

Sincere apologies for the inconvenience caused. Kindly be advised that we have processed the pending cash back against your hotel reservation.

Request you to kindly confirm the same.

Thanks & Regards,
Neha Vaidya

Ezeego1.com — money not refunded

I booked my air ticket from ezeego1.com and later got it canceled. i canceled the ticket from the ezeego1.com portal only.
i also got the cancellation acknowledgment. its been more than 3 months now but i have not got my money back. Now the customer support says that the ticket was not canceled aand they blame that i did not cancelled the ticket. i have all the email proofs to prove them wrong.

I booked one hotel through ezeego1.com. I was told about the cash back offer and it allowed me to get the 50% of paid amount within 21 working days. Now, even after one month, I am yet to receive anything from them. I called them several times but no action has been taken yet. I don't know what can I do to get my due amount.

Ezeego1.com — CANCELLATION OF BOOKED TICKET WITHOUT CONSULTATION

I HAD BOOKED ROUND TRIP TICKETS DELHI TO CHENNAI ON EZEEGO1 SITE ON 25.03.09 FOR MY WIFE AND MY 2 DAUGHTERS AGED 5 & 2 RESPECTIVELY (BOOKING REF NO.EZR[protected]/A). I RECEIVED AN EMAIL CONFIRMING THE BOOKING AND SMS FROM MY BANK CONFIRMING DEBIT OF Rs.16272 ON MY CARD.

WHEN I TRIED TO TAKE PRINTOUT OF THE TICKET ON THE 1ST OF APRIL I WAS NOT ABLE TO. ON CONTACTING I WAS TOLD TO WRITE A MAIL. I DID. BUT THERE WAS NO RESPONSE. I AGAIN CALLED THEM TODAY (3RD APRIL) ONLY TO BE TOLD THAT A REFUND HAD BEEN PROCESSED. I CHECKED WITH MY BANK BUT THERE WAS NO CREDIT.

EZEEGO1 HAD UNILATERALLY PROCESSED REFUND ON THE ABOVE BOOKING WITHOUT CONSULTING ME OR INTIMATING ME. WHEN I TRY THE TICKETS FOR THE SAME FLIGHTS TODAY THE FARED HAVE ALREADY GONE UP TO Rs.25000.

THEY ALSO FALSELY ALLEGED THAT I WAS CONTACTED BEFORE PROCEEDING WITH THE REFUND. HOWEVER, I RECEIVED NO SUCH CALLS.

I WANT EZEEGO1 TO MAKE GOOD THE ADDITIONAL Rs.9000 I WAS FORCED TO PAY FOR THE TICKETS.

KINDLY HELP ME OUT

Ezeego1.com — Misleading advertisement of Free airline tickets

August 26, 2009
To,
Indian Consumer Complaints Forum

Dear Sir/Madam,

Sub: - Misleading advertisement and false Business promotion scheme run by Ezeego1.com travel portal.

Ezeego1.com portal has been fooling the flying customers through false and misleading well published advertisements in media and through their websites.

Ezeego1.com portal stated “Ticket pe Ticket free” offer on booking the first ticket on full fare on Spicejet Airline, using ICICI Bank credit or debit card. Based on this promotional scheme I booked the first ticket on 31/5/09, for CCU - BOM sector with departure date of 3/6/09, paying full fare of Rs.6034/70. Before booking the ticket I had carefully gone through the terms and conditions of the promotion scheme, which stated that promotion code would be provided through e-mail after booking the first ticket, and it stated the other terms and conditions of promotion, but nowhere there was mention about tax or surcharges to be paid while redeeming the FREE ticket.
After booking the first ticket through ICICI credit card a e-mail was sent to my registered Yahoo id with promotion code and terms and condition link, copy of the detailed terms and conditions of the promotion are enclosed. I do understand the need to pay Passenger Service Fee in all kind of airline promotion free ticket schemes, as this money is legitimate tax paid to the Government.

In order to redeem the free ticket I logged into Ezeego1 website on 11.8.09 and tried booking ticket for CCU – BOM sector with travel date of 25.8.09. To my shock the website demanded Rs.2445.00 charge to get the booking done and ticket issued. On calling up Ezeego1 contact centre immediately, I was informed by a call agent, Mr. Prathamesh, the said payment is towards taxes. When I argued with him that as per DCGA notice only Passenger Service Fee is the correct tax, which is actually paid to the Government rest all amount are collected by the airline or the portal. Since the call agent could not resolve the issue I demanded to speak to his manager. Thereafter, on- duty floor supervisor by the name Mr. Pratod Amrute came on the line and tried to convince me. By then they had already realized their mistake, the supervisor asked me to refer to FAQ on their website which states taxes and surcharges needs to be paid extra for redeeming the so called FREE ticket. My argument was that this FAQ was no where advertised or linked and or stated in the explicit terms & conditions which was available on their website or detailed terms and condition link while I had booked the first ticket. In fact the FAQ was linked and published at much later date with the deliberate intention of misleading and fooling gullible customers who have already fallen for the trap.
When this fact was brought forth the supervisor he immediately said that they will talk to their senior managers and try to address the issue. Thereafter on 12th Aug., 13th Aug. there were repeated calls from Ezeego employee, Ms. Pallavi Garud, trying to convince me that taxes means PSF & surcharges. Finally, I had to inform her that surcharges are not tax and this has been very clearly notified by DGCA to all airlines, then she changed the stance and sent an e-mail to me on 13th Aug. evening 18:00 hours, stating that under this offer ticket can be availed by paying the applicable Taxes and Surcharges. Taxes include applicable Passenger Fee and Fuel Surcharges levied by the airline. My question here is, why was the term & condition of the promotion did not state that applicable taxes, passenger fee and fuel surcharges right from the day the promotion has been launched? This was an deliberate attempt to mislead the customers, as giving the fact would have not lead to so many customer buying tickets under false premise.

This clearly shows the unscrupulous intention of Ezeego1 to promote false scheme by enticing and fooling the customer by publishing a different terms & condition at the time of booking and, when confronted introduce another set of terms and condition to save their skin.

Request your kind intervention to stop this malpractices with immediate effect, also penalize the errant Travel portal and the airlines who indulge in unethical trade practice. Your assistance in this regard will save frequent air travellers like me falling bait to these kinds of malpractices.

Thanking you,

Ajit Nayak

PS. All the copies of the relevant documents pertaining to this transaction are available with me, which are listed below.

1) First ticket bearing airline PNR # A5T7LS
2) Detailed Terms & Conditions of the promotion scheme
3) Terms & Conditions continued
4) E-mail sent by Ezeego1 after booking first ticket with promotion Code
5) E-mail sent by the employee of Ezeego1

Ezeego1.com — ezeego1.com

Ezeego1 has worst service ever in the industry.I just paid the booking amount of 6000 and before they could process the request I have informed them to cancell the booking and its more than 15 days they have not refunded my amount.

Guys never book through Ezeego1.com