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[Resolved]  Ezeego1.com (Cox And Kings) — cheated by Ezeego1.com

I cancelled my tickets 45 days back and the money has not been refunded.These are the details:
Booking ref no : EZR[protected]/A
Invoice No :I[protected]
Transaction ID 913092
Date of Booking 13/04/2008
Date of Cancellation 24/04/2008
When contacted their call centre execs say they are not able to track the money!!!
when asked "hasnt Deccan credited the amount back to you?" they say "no we cant say that" !!!
Its been more than 45 days and i have been calling them continously, only to hear their false assurances.
I have lost hopes of getting my money back when i googled "ezeego1.com fraud" and found out
that many have been cheated like me!!!
Cant believe that this is the travel portal for Peter Kerkar's Cox and Kings.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

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Hi-
Even I had been cheated by cox and Kings when I cancelled my trip to Goa, they did not refund me the entire amt.. Now I hope to sue them but dont know how to proceed, any advice from your side would help.

Thanks,
Rimli
Dear Mrs. Swandan,

Greetings from Ezeego1.

Please accept our sincere apologies for the delay in processing your cancellation refund. However, please note that the same has been processed from our end.

Should you require any further clarification please feel free to revert to me.


Kind Regards,
Pallavi Garud.
Ms. Rimli. You must initiate action against Cox & Kings as they are deficient in proving services for consideration. You can initiate steps by issuing legal notice and thereafter file a complaint before consumer forum.

Good luck to u.
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I am also suffereing like you. I booked a ticket on 16 June and the transaction failed. Ezeego replied with an acknowledgement stating that, the transaction has been cancelled and no amount will be charged. however, they chraged me for the ticket that was not generated and for which no one travelled.
I have been following up, but now the chat does not work and GSM nos. are switched off. I am in dubai and lost almost rs 2000 just calling these .

Let us come together and launch a joint Legal case against ezeego. Individual cases might not help.

Ezeego1.com — cheated by ezeego1.com

I cancelled my tickets one month back and yet its not refunded.These are the details:
Booking ref no : EZR[protected]/A
Invoice No :I[protected]
Transaction ID 913092
Date of Booking 13/04/2008
Date of Cancellation 24/04/2008
Its been a month and when contacted, their call centre execs say they are not able to track the money!!!
when asked "hasnt Deccan credited the amount back to you?" they say "no we cant say that" !!!
Its been more than 45 days and i have been calling them continously, only to hear their false assurances.
I have lost hopes of getting my money back when i googled "ezeego1.com fraud" and found out
that they are professional theives!!!

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    Cox & Kings India
    Customer Care Service
    Customer satisfaction rating
    70%
    Complaints
    379
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    0
    Resolved
    259
    Cox & Kings India Phone
    +91 11 2676 8811 [New Delhi]
    +91 80 2223 9192 [Bangalore]
    +91 44 2836 3000 [Chennai]
    Cox & Kings India Address
    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
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