I bought a red cotton dupatta from Fab India, in N Block Greater Kailash market. I wore it over an expensive white kurta, with all over embroidery. The color fastness was SO bad, that even though the dupatta was not wet, the color rubbed all over the white kurta. I took the dupatta back to Fab India, they realized how bad the dyeing was, and promptly agreed to exchange it, and to get my kurta dry cleaned for me.
Great so far.
I then got a call from them to say that the kurta had been drycleaned. I went back to Fab India to pick it up. The color was still on the kurta..nobody had checked to see if it had been removed.
So then they offered to dry clean it for me a second time. I got a call from them to say it was now back from dry cleaning. I asked them to open it and check if the color had actually come off. They confirmed it had.
I went into Fab India yet again, only to find that the color was still on the kurta. I sent for their manager, a lady called Radhika, who explained to me that she had seen the color, but thought that I could wear the kurta as it was...stains and all!!!
I refused, and she offered me Rs. 500 as compensation..for a fully embroidered kurta. I refused, left her my phone number, and left the kurta with her. She then called me back and offered me Rs.1, 000. I refused again. And the stained kurta is still with her. It cost me Rs. 4, 000. I have not heard from her again, and I have not gone back to Fab India again.
The purpose of this complaint is to highlight the following:
The color that FAB India uses for their dyes is of poor quality. I have had a few kurtas bleed color in the wash in the past, but this is the limit, when the color is so poor that it just rubs off.
The sensitivity of a manager, who is in the fashion business, who expects a customer to wear a stained garment.
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