Fashion And You — No Response to emails and calls - Order not delivered

13 Reviews
Bangalore, Karnataka, India
Order No. Product Total Value (incl VAT & Shipping) Tracking ID Status
01/11/2010 97322 GOING GOING GONE - SDPC DUFFEL BAG 800.00 [protected]
01/11/2010 97322 LOTTO - LOTTO CHARLIE 1,129.00 [protected]

This is the status for last few weeks and i am not getting any response from your team, i am tired of writing emails. I had very clearly notified in advance that i would not be in city from 19th November to 1st December and requested for the products to be delivered early. When i came back i got to know that Blue Dart courier people had come in on 19th and i was not available which is for obvious reasons and later they had sent back the product to you people. Your team has not been responding to my emails. I had used my Rs.1000 referral credit which i have lost it completely now. Can some one reply to my emails and update me on the status. Such a Pathetic service.
Complaint comments  12 Comments     Updated: Share0Tweet0


Fashion and You — No replies to emails, order not received


Details of my order
Number - 60430
Product - CARLTON LONDON - CARLTON STEP shoes and STYLE IS ME - Tribal Cuff Bracelet
Date: 20/09/2010
Today's date: 29/10/2010

I have received the bracelet and not the shoes. However, the status on the website shows "In Transit" for both products. You say you will provide with a tracking number, but that is never provided. Why are you not doing what you commit to? At least let the buyer know what is the status of the shipment.

No one would ever buy anything as a gift from your website as nothing is delivered as promised.

I have written to [protected] but no one replies. Please let me know the status or else I need to file a complaint in the consumer forum against your website.

@Vicky: We apologize for the inconvenience caused. We would be refunding your amount to your credit card for the product which you haven't received and also will push back the balanced credit to your shopping account.
We would make sure that the discomfort which you have faced should not be repeated.

Team Fashion and You.
i want to deactivate the subsciption of free messages from fashion and you...plz do me dis favour
Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner, I Agree With Pearl, I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands, i also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

Best Wishes to Team FNY.

Arunraj Dhariwal
@Reena: We tried contacting you for your issue but there is not response from your side. We would request you to answer your call. Your order has return to our Order Processing Center as the Courier person attempted to deliver your order but there was no one at your shipping address.
Please confirm if you would like us to re-dispatch your order we would do the same. If you want us to cancel your order then we can also cancel your order 97322 and push back your invite voucher to your shopping account.

Team Fashion and You.
@ Fashion and you team, thank you for standard answer.Can you tell me when you guys tried reaching me???Below is the emails written to you with no response. Also do push back the invite voucher to my shopping cart and i wish to cancel the order.

• RE: Order Num : 97322 (LTK[protected]X)‏
To see messages related to this one, group messages by conversation.

Reply ▼

Reena Sharma
To [protected]
Any Update?????

From: [protected]
To: [protected]
Subject: RE: Order Num : 97322 (LTK[protected]X)
Date: Mon, 6 Dec 2010 13:20:42 +0530


I never got any confirmation that the order has been dispatched. Cant i know the status as advised earlier i was not in town untill 1st dec.


From: [protected]
To: [protected]
Subject: RE: Order Num : 97322 (LTK[protected]X)
Date: Mon, 15 Nov 2010 12:56:27 +0530


I am yet to receive an update on this. Can some one please reply?

Regards, .

From: [protected]
To: [protected]
Subject: RE: Order Num : 97322 (LTK[protected]X)
Date: Tue, 9 Nov 2010 12:32:37 +0530


I really undersatnd the process, how ever i am notifying you well in advance as the order is - CASH ON DELIVERY and i would not be availabe in town from 19th onwards(Mistake in my first email).

Please do consider this situation and process the product request as early as possible once you receive the stock.

> From: [protected]
> To: [protected]
> Subject: RE: Order Num : 97322 (LTK[protected]X)
> Date: Mon, 8 Nov 2010 09:19:25 -0500
> Reference number: LTK[protected]X Please use this ticket number in any correspondence with us.
> Subject: Order Num : 97322
> Dear Customer,
> Thank you for contacting us.
> Your order <97322> is confirmed and is in process. As you understand, 2 to 3 weeks after the end of each sale, we receive the supplier’s merchandise in our Order Processing Center. Then we prepare your order and ship it.
> We are currently waiting for the brand to send your purchase to us and the order will be shipped as soon as we receive the merchandise and is through with the quality check.
> We will send you an email once the order is out for delivery.
> Please feel free to contact us if you have any additional questions.
> Sincerely,
> Rishi

>[protected]Original Message[protected]
> From:
> Reena Sharma < [protected] >
> Subject:
> Order Num : 97322

> Hi,

> Please let me know when this would be dispathced as i would be in town after 19th November till 1st dec.

> I want to collect it before 18th Nov.

I was tired of calling the number which was never answered and emails which were never replied.

Hope to see the credit as early as possible.


Still waiting for your response FNY???? Its been 6 days now...
i want to deactivate the subsciption of free messages from fashion and you...plz do me dis favour

FashionAndYou — voucher pushback issue

I have placed two orders with fashion and you with order no.
634259-at the name of vinay sardana.
634242 at the name of prateek choudhary.

I have used invite friend voucher of rs. 1500 each in both the orders. and the order got cancelled because of PNA.

and they push back 1 coupon of rs. 1500 and 1 of rs. 1000 for the same.

where is my other 1500 rs. coupon?
Dear Vinayak,

Apologies for the inconvenience caused. Regarding your order no 634259 and 634242, we have refunded your voucher which is now reflected in your fashionandyou account. We duly apologize for the mishap and hope you will give us another chance of serving you better in future.

Thanks and Regards,
FashionandYou Support.
You have refunded me 2 voucher one of rs. 1000 and one of rs. 1500.
but i have used both coupones of 1500.
push back my 1500 rs. coupon.

This is regarding my order number 1417125 for Fila Track Suit which
was shipped on 18th February. But i have not yet received the product,
and today when i checked the status it is showing as received. How
could you change the status to received when i have not received my
product. Who has delivered and where it has been delivered? Did you
checked the ID card of the person to whom it was delivered. I'm very
unhappy with the procedure. I need immediate action on this. I have
already submitted 2 queries regarding the same but never got any
response from your end. Is this the way you treat your customers?
Please reach out to me at the earliest. Your Customer care numbers are
also not working.


Girindra Nath

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