Fashion And You.com — NON DELIVERY

Address:North West Delhi, Delhi

I PLACED AN ORDER ON 14TH JULY AND IT WAS DISPATCHED ON 31ST JULY WHICH WAS INTIMATED TO ME THROUGH AN EMAIL. I WAITED FOR NEXT 7 WORKING DAYS IN WHICH I WAS SUPPOSED TO RECEIVE MY ORDER BUT IT WAS NEVER DELIVERED TO ME. I CALLED THE CUSTOMER SUPPORT THEY LODGED A COMPLAINT AND A COMPLAINT NUMBER WAS ISSUED TO ME WHICH IS 2151872 AND WAS ASKED TO ME TO WAIT FOR NEXT 72 HOURS. I WAITED FOR THIS PERIOD TOO AND THEN AGAIN CONTACTED THEY SAID TO ME THAT ONLY ONE OF MY ARTICLE WAS DISPATCHED AND THE OTHER WAS NOT ALTHOUGH BY MISTAKE INVOICE WAS CREATED FOR BOTH. THEY AGAIN MADE ME THE ASSURANCE THAT THE ARTICLE WOULD REACH TO ME NEXT DAY. BUT IT WAS NOT DELIVERED TO ME THEN I AGAIN CONTACTED THEIR CUSTOMER SUPPORT AFTER KEEPING ME ON LONG HOLD THEY AGAIN LODGED A COMPLAINT WHOSE NUMBER IS 2159860. THEY ARE JUST WORKING IN ORDER TO HARASS PEOPLE, THE MOST DISASTEROUS EXPERIENCE I HAVE EVER DEALT WITH. IN THE MEANWHILE THE STATUS OF MY ORDER IN LOGIN PAGE AT THEIR WEBSITE HAS TURNED TO RECIEVED ALTHOUGH IT NEVER REACHED TO ME. THE SITE IS SURELY A FRAUD AND APPROPRIATE ACTION SHOULD BE TAKEN AGAINST THEM TO PREVENT ANY FURTHER FRAUDS..
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Customer,

Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint, we were thus unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com
Dear Nikhil,

We Regret the inconvenience caused. This is certainly not the member experience we wanted you to have.

This is to inform you we have processed of refund of INR 2798/- was done on 17th August from our end. Please check with your bank and confirm.
Customer delight is of prime importance to us and situations like this act as valuable feedback for betterment of our logistical and merchandising processes. We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future. In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
We thank you for your time and patience. .

Warm regards,

Team fashionandyou.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Fashion And You
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    582
    Pending
    0
    Resolved
    193
    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
    View all Fashion And You contact information