| Address: | Pune, Maharashtra |
Name - Jyoti Mangalam, Contact number - [protected]
I had made an online purchase by credit card on the website fashionandyou.com for shoes costing Rs.499/- on 4-Sep-2012. The normal time frame for delivery is 3-4 weeks as per their website. Today is 31-Oct-2012 and the timeframe for delivery of product has lapsed. On enquiring about the product I have been told by the website that the product has been delivered long back which is not the case since I have not received the product. The order number for reference is 2343439 (Steps Pings Sandals). I had informed this to website and have been trying to follow up with them repeatedly for the past several weeks. Finally they asked me on 15-Oct-2012 to send me my specimen signature so that they could verify the proof of delivery at their end since they were informed by the courier service that the product was delivered. I sent my signature proof on the very same day and got a reply from them that they would get back to me after 72 hours with resolution of my problem. I did not however receive any call from their side until 29-Oct-2012 with an email from the website attaching my signature proof received from the courier service certifying receipt of product. Surprisingly the signature wasn't mine and my name was just copied and written in a crude fashion. I am attaching samples of my signature as well as the signature sent by them where the difference clearly shows.I am accusing fashionandyou.com and the courier service of fraudulent activity and falsely duplicating my signature. Such experiences are uncalled for with such a reputed website. I would like to be given justice with refund of my money (499/-). When I contacted fashionandyou.com saying that these signatures do not match they totally denied saying that it must be some family member who has received your product which is not the case at all. It has been more than a month with this ordeal. Kindly look into my problem. Attached are few documents for your reference.
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We Regret the inconvenience caused.
We need confirmation from the concerned department on the stage of investigation of your order number 2343439.We request you to allow us 48 hrs to resolve the issue for you.
For any clarification, write to us at [protected]@fashionandyou.com . We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com