[Resolved]  Fashion And You — Return not processed

I ordered on fashionandyou.com an ice chopper (my luck - should have read all feedback here), ORDER # 229239. It was delivered in a very bad condition; the product was in a huge box almost 3 times of actual product size hence the packing was almost ruined completely. The delivery address was my office address and I was in a meeting else 'd never accepted the product in a worse manner.

Next, thank god nothing happened to the base product packet/box. Otherwise they would have claimed I did it.

Even worse when I unpacked the product at home, IT WAS NOT WORKING. So I first opted to read whole User Manual to understand whats wrong with the product but of no use. I opted for FNU online Contact US form to post what I'd faced but as part of their awesome service oriented part they NEVER RESPONDED TO ME.

So I used live Return option on 26/02/2011 and system stated that FNU will step up collection facility from delivery address WITHIN 72 HOURS (3-4 days) but its been 17 DAYS and I have called FNU for Numerous times. NOTHING HAPPENED.

FNU - You have the worse service I have faced so far in my life. Inspite of offering so many products you should concentrate on your management and ability to deliver and provide services to your customer.

TO EVERYONE: NO MATTER AFTER SOME FEW AGES FNU COLLECT'S THIS PRODUCT FROM ME BUT WHAT AFTER THAT? - WILL THEY RETURN MY MONEY OR NOT OR somehow yes, then FINALLY WHEN?.

**** I just called them and allowed 3 more working days to resolve this.

STAY TUNE TO KNOW MORE ABOUT NEW CONCEPTS FOR CUSTOMER SERVICE OREINTATION FROM FNU.COM. THIS IS YOUR HOST ‘TARUN’ AND I AM NOT GOING TO LEAVE FNU CUZ THIS IS OUR HARD EARN MONEY (UNLIKE FNU).
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Aug 13, 2020
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FashionAndYou.com — order not processed

Placed an order on fashionandyou.com and was promised by the automated email that it will be delivered within 4 weeks after the order is placed. its been 6 weeks now since the order is placed but till date no response emailed the customer care serveral time but in vain as no reply is provided. tried there online live chat but all in vain. tried there phone line but no one answer the phone even after holding it for 30 mins.

the order number is 22114 and 22098. order was placed on 07/07/2010.

kindly get in touch with them and rectify the complain.
I had ordered a "STYLE AND HOME - 5 PCS COOKWARE SET" (order no. 112804) from fashionandyou.com, they sent me a damaged item. I asked for a return of the full amount which has not been addressed for over a month now. All i get is an automated response with a ticket number LTK[protected]X. Terrible support, terrible service. I'd request all of you to stay away from dealing with this website.
I have been shopping on fashionandyou.com for a long time now but never had such a problem with the ordering system? Sometimes the systems can be down so you can not communicate with the customer care personnel, but the emails always get answered. Are you sure you are sending your queries to a correct e-mail id? I have always had a wonderful experience while shopping at fashionforyou.com and some of my friends also joined the site.
@Tarun: Hope you got a call from our customer care representative for your issue.
For your furher query please write to [protected]@fashionandyou.com or contact us on[protected].

Thanks!
Team Fashion and You
@ Team Fashion and You: Yes finally, he was trying to make a point that no one was available on the address at the time when courier person came earlier twice so just to clarify it's my office address and no matter its Dipawali, X-MAS, Pongal. Eid etc someone will be thr for sure and without fail.

I got the call from Customer Care on 15/03 and your executive assured me that courier person will come early 16/03 positively (now yesterday, expected on 16th) but no one turned up till now...

You have anything to say now?
Guyz, I should tell you that on 15/03 I have been asked that someone will finally come to collect the product and all what I need to do is take tracking number and send to [protected]@fashionandyou so that they can process refund.

On 18/03 @ 2 PM got a call from blue dart asking is the package ready or not.. And I said - since LONG YES IT IS READY MAM. So cuz of last clain from FashionandYou that courier person is unable to identify my address I confirmed the lady from blue dart - Are you aware of my address? She replied Yes sir thats quite famous, no problem.
Again I got a call from FNU in evening that courier person is unable to find pickup point (oh come on guyz you dont have lie, its not a veg market).
Most interesting part - Someone called me @ 7 PM (what a timing to collect something) I still managed to provide the product to the pickup person, but he is not ready to give me any receipt or tracking number. ha ha ha ha ha ha ha. (expecting the same on 1 April - april fool). Tell me audience is thr any process established in FNU or not? as they where asking me send the tracking number or moreover what proof I have to show that I have sent the product?
I have got the calls thrice form courier company. Now they are asking me where to ship the package :). Courier person so confuse stating I cant pick the package until unles I am not sure about the ship address. How funny? bless her...
FNU:you should have strong association with ONE courier team, it seems like you are changing a lot of courier companies just to save money based on the price of deliver.

Worst Service till date. Now follow ups. No confirmations. No Orientation. When I can call for 20 od times why dont you call me once asking is it proceed further or not... All what you know is to sell and promote using you sucking SMS's and emails. In between a heart/key winner thing is missing in your process that is SERVICE.
Another day ... No calls. This space is like my daily diary now...
So nearly about to month, nothing has happened till date.

FNU: Slept well as always? huh
Nothing Happened so far... you guyz are way to slow thn a turtle...
its been 32 days now, In my case file I'll ask for 50 times of the product price as harassment Charge... wait and watch. Too late for your guyz to take a call with me.

Fashion and You — Age increased but refund not yet processed

ORDER # 229239

When it will be processed, heck with FNU services.

Close your website. I'll add 1 blog per day against you....
its been 40 days ... still waiting...
Hi Tarun

We truly regret the inconvenience caused.

However as discussed with you, please be informed that the order will be picked up and the refund will be processed at the very earliest.

For your future queries, please write to [protected]@fashionandyou.com or contact us on our customer care no.[protected].
Thanks!
Team Fashion and You
This 'Will be Picked up' statement is 1 out 100 times. Answer to 'When' is the expected info to me.
Dear Tarun,

Apologies for the inconvenience caused to you from our side. A return was initiated on the defective product you had received through order no. 229239. A CC refund for Rs. 907 was successfully processed on 22 nd April regarding this order. We are extremely apologetic for the hassle you had to face. We promise that we will be serving you better in the future and hope that you will give us another chance.

Thanks and Regards,
FashionandYou Support.
Dear Shib4u,

Apologies for the inconvenience. We have pushed a store credit of Rs. 1011/- in your fashionandyou account. We hope you will give us another chance of serving you better in the future.

Thanks and Regards,
FashionandYou Support

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