[Resolved]  Fashion And You.com — Bad Quality, Poor Service

Address:Gurgaon, Haryana

I request all the ONLINE SHOPPERS, please do not buy from www.fashionandyou.com. This website is poor on quality of products and poor on service. I have ordered two times and one of my friends has a 3 times bad experience of buying online from www.fashionandyou.com. The product received is never of good quality. I had ordered Fila white leather slippers, which lasted just for 1 month as the leather started pealing off in just 25 days and exactly after 35 days it broke off. A BIG SHAME for FILA TOO. I thought that this can be a one time incident. Then after a month I ordered a shirt, the shirt had loose stitches and had to be restitched, when I complained to their customer care they said that they are helpless.
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Aug 13, 2020
Complaint marked as Resolved 
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After reading all above complaints, I feel that I am not the only one struggling with F&Y orders. They have the worst website and on top of that, the worst payment mechanism. Management must read these issues and see, where they are heading to.

Multiple times I have had this experience specially in case returns are required one must forget their money.

Recently I purchased a product, order no.[protected] and did not find it of good quality. I spoke to their CC executive and told him specifically that I need refund in my bank account. Firstly after multiple follow ups, I got the money back and again in form of F&Y credits. Again I have written multiple mails to get my money back but these guys could do nothing.

I really don't understand what is the problem with their system. They make a person frustrated. It is sure to have issues in case you involve in any payment issues. Really worst site available in current age of digitalization.
Dear Richa,

Greetings from fashionandyou.com !

Based on your concern. We apologize for the inconvenience caused to you due to delay in delay in processing your refund against order #[protected]. We have already escalated the matter with respective team and ensure that the refund will be processed in your bank account by today itself and the same will be reflecting in your account with in 24-48 hours.

We once again apologize for the inconvenience caused to you and look forward to serve you better in future.

We appreciate your patience and understanding in this regards.

For any further assistance you can call us at +[protected]:00AM till 9:00PM or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com
i am also recommended that pl don't buy any things from this company
Dear Subhash,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused to you. Based on your concern, we would request you to please elaborate the issue which you are facing along with order details, so that we may check and assist you in resolving the matter.

We once again apologize for the inconvenience caused to you and look forward to serve you better in future.

We appreciate your patience and understanding in this regards.

For any further assistance you can call us at +[protected]:00AM till 9:00PM or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com
Hi
Do you know that you have the worstest customer service in india and worst products with rates.

Your customer care advisors does not know how to speak with customer's. No matter I can understand how worst the customer care would be if C.E.O of the brand name are into scandels for having extra martial affairs with staffs.

I have cancelled a product and it has been more than 20 days. My payment is not yet refunded and the customer care advisors treat us like we are asking for a loan or they are placed for recovery. I think you should teach them what customer service means.

I want my money to be refunded by monday with interest ex with cash handelling charges. or eles I will go to consumer court. My order no is[protected].

Regards
Feroz shaikh
[protected]

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    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
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